Job Title : Associate, Communications
Nature of Job : Permanent
Duration (months) : Permanent
Division/Department : Corporate Affairs/Corporate Communications
Location : Lot 10, Subang Hi-Tech
Will Report to : Head of Communications

Your Responsibilities:

• Developing, implementing and enhancing various comprehensive internal communication platforms to engage and educate staff to DiGi ambitions
• Ensuring clean, clear and timely communications to employees from stakeholder, with strict adherence to the right positioning of messages and profiling of the stakeholders; whilst at the same time developing and maintaining good channels for feedback (formal & informal) from employees
• Improving the communication channels for the regions, keeping in mind the need for efficiency and quality of the existing communications infrastructure
• Driving the acceptance and usage of the latest communication platforms through increased awareness, engagement, and technical/systemic improvements
• Internal Communication Publishing; monitoring the DiGi Homepage and Corporate Affairs page to ensure contents are updated regularly
• Email Blast; sending internal broadcasts to the correct target audience
• Creative Media Publishing; developing exciting creative designs, professional photography and video editing for internal and external stakeholders

Your Merits:

• Bachelor's degree or corresponding working experience; preferably in the fields of communications, creative design or web development
• Two years experience in a Communications/Internal Communications role
• Clear understanding of how internal communications work
• Savvy with Microsoft Office suite, Adobe applications and web development
• Strong verbal and written communication in English and Bahasa Malaysia
• Strategic approach to work and adds value in discussions to ensure results
• Organised, disciplined, possesses high work ethics and functions effectively under pressure

Reporting to the Head of Strategic Procurement - Marketing & Services, you will take the lead in the procurement activities of DiGi - from the sourcing and short-listing of vendors to the negotiation and closure of contracts and follow-up contracts, along contract management and roll out execution. You will care for the total cost of ownership for the commodities assigned to ensure that DiGi has the best commercial terms & the most competitive prices in the market. Also operating as the Accounts Manager, you will report on the savings of existing contracts, on business-case level of new contracts, and on procurement project deliveries and achievables.

Job Title : Strategic Procurement Marketing & Services (Event)
Nature of Job : Permanent
Duration (months) : Permanent
Division/Department : Finance / Procurement & Logistics
Location : Lot 10, Subang Hi-Tech
Will Report to : Head of Strategic Procurement - Marketing & Services
Commodity Focus : Events (Mega/Roadshow/Migrant/Corporate Comm/Corporate Responsibility); Kiosks & Booth Counters; Research Agencies; Premiums & Merchandise.

Your Responsibilities:

• Leading procurement activities for DiGi - from the sourcing and short-listing of vendors to the negotiation and closure of contracts and follow-up contracts, along with contract management and the roll out execution of events with the objective of maximising cost savings within the values and vision of DiGi
• Conducting pricing/contract negotiations for all events, exhibitions, conferences, promotions, product launches, roadshows, concerts, campaigns, and other marketing activities
• Liaising with Events, Trade Marketing, CRM, Research & Happy on all related marketing activities
• Undertaking the strategic sourcing, procurement analysis and industry benchmarks to all marketing segments in the Marketing - Customer & Channels department
• Tracking the turnaround times for purchase requisitions and purchase orders for SP Marketing to ensure timeliness
• Planning, implementing and executing the Vendor Management Program for the overall Strategic Procurement department.
• Executing end-to-end RFP/RFQ/RFI processes including the preparation of RFP documents; establishing assessment criteria, executive summaries and contract initiations
• Driving continuous efforts to improve procurement processes through streamlining, automation, e-auctions, fast turnaround times and lower procurement costs
• Undertaking the implementation of Internal Stakeholder Assessment & Management
• Periodical reporting on savings updates and project deliverables for management reviews
• Undertaking any tasks or projects that have been assigned by superiors

Your Merits:

• More than 6 years working experience in the Marketing/Procurement industry
• A Business/Marketing degree or equivalent
• Hands on experience in managing events, trade launches, road shows, exhibitions and procurement will be an advantage
• Good presentation skills; familiar with Microsoft Excel, Power Point and Word
• Analytical and strategic mindset
• A team player and a person of great integrity, with the right working attitude

Reporting to the Head of Strategic Procurement - Marketing & Services, you will take the lead in the procurement activities of DiGi - from the sourcing and short-listing of vendors to the negotiation and closure of contracts and follow-up contracts, along contract management and roll out execution. You will care for the total cost of ownership for the commodities assigned to ensure that DiGi has the best commercial terms & the most competitive prices in the market. Also operating as the Accounts Manager, you will report on the savings of existing contracts, on business-case level of new contracts, and on procurement project deliveries and achievables.

Job Title : Senior - Strategic Procurement, Marketing & Services
Nature of Job : Permanent
Duration (months) : Permanent
Division/Department : Finance / Procurement & Logistics
Location : Lot 10, Subang Hi-Tech
Will Report to : Head of Strategic Procurement - Marketing & Services
Commodity Focus : Retail Development & Renovations, Interior Design, Signage Fabrication & Installation, Office Equipment & Fittings, Rentals & Secretarial Fees

Your Responsibilities:

• Taking the lead in the procurement activities of DiGi - from the sourcing and short-listing of vendors to the negotiation and closure of contracts and follow-up contracts, along with contract management and the roll out execution of events with the objective of maximising cost savings within the values and vision of DiGi
• Liaising with Retail, Corporate Admin and Corporate Affairs on all related marketing services activities
• Undertaking the strategic sourcing, procurement analysis and industry benchmarks to all marketing segments in the Marketing - Customer & Channels department
• Tracking the turnaround times for purchase requisitions and purchase orders for SP Marketing to ensure timeliness.
• Planning, implementing and executing the Vendor Management Program for the overall Strategic Procurement department
• Executing end-to-end RFP/RFQ/RFI processes including the preparation of RFP documents; establishing assessment criteria, executive summaries and contract initiations
• Driving continuous efforts to improve procurement processes through streamlining, automation, e-auctions, fast turnaround times and lower procurement costs
• Undertaking the implementation of Internal Stakeholder Assessment & Management
• Periodical reporting on savings updates and project deliverables for management reviews
• Undertaking any tasks or projects that have been assigned by superiors

Your Merits:

• More than 6 years working experience in the Marketing/Procurement industry
• A Business/Marketing degree or equivalent
• Hands on experience in managing Retail, Renovations & ID Projects and Procurement will be an advantage
• Good presentation skills; familiar with Microsoft Excel, Power Point and Word
• Analytical and strategic mindset
• A team player and a person of great integrity, with the right working attitude

Job Title : Senior, Contract Management
Nature of Job : Permanent
Duration (months) : Permanent
Division/Department : Finance/Procurement & Logistics
Location : Lot 10, Subang Hi-Tech
Will Report to : Head of Contract Management

Your Responsibilities:

• Drafting, reviewing and negotiating commercial contracts, particularly IS, IT and network contracts
• Providing advice on contractual matters to stakeholders
• Addressing operational issues, reviewing and improving operational processes and communication to the organization and vendors
• Ensuring that the escalations of disputes, legal and contractual matters are owned and followed through to a successful conclusion
• Providing post contract management support for commercial contracts
• Conducting the benchmarking and review of contract templates, where required
• Administrating the contract management system and all matters relating to the system
• Sharing responsibilities for month end reporting and responding to audit requests
• Undertaking other related tasks as and when assign by the Management

Your Merits:

• A Degree in Law; an MBA will be an advantage
• 5 - 8 years of working experience in a related field is required for this position
• Good drafting skills for commercial contracts such as the sale & purchase of products and services for IS/IT, Telco, marketing and general procurement
• Experienced in pre and post contract functions including the provision of relevant contract reviews, drafting & negotiating RFX exercises (i.e. RFI, RFQ, RFP and Tender) and post contract management and administration during project implementations and contract closeouts
• Results-oriented and able to work independently and as part of a team
• Possess good analytical, organizational, interpersonal and communication skills with leadership qualities

Job Title : Senior, Performance Management Analyst
Nature of Job : Permanent
Duration (months) : Permanent
Division/Department : Finance/Business Performance & Reporting
Location : Lot 10, Subang Hi-Tech
Will Report to : Head of Business Performance Management

You Are:

• Able to demonstrate excellent commercial acumen, with the ability to analyze and identify key issues from both financial and business data.
• Comfortable in liaising with the leadership team to craft management reports from multiple inputs including financial, commercial, and regulatory vantage points; leveraging on your good command of English and flair for numbers.
• Resourceful in obtaining relevant information and opinions; putting together pieces of information in an unstructured environment.

Your Responsibilities:

• Leading the creation of the organization's management report for the board and group. This exposure takes you through the full spectrum of operational and strategic information of which you are expected to have the experience to identify and analyze key information to be presented.
• Leading discussions on current performance with the management team and relevant experts through recurring forums.
• Driving company-wide performance and management processes, i.e. Target setting, Operational Alignment, Forecasting, etc. This requires a deep understanding of the business and the ability to analyze data resulting in the identification of critical performance gaps or opportunity.

Your Merits:

• Tertiary degree qualification in finance, economics or a related field and/or professional qualification such as CFA, ACCA, CIMA etc.
• Over 5 years of experience in an established organization or regional office - preferably for telecommunications.
• Strong in performance management, business analytics or management reporting; preferably supported by 2 years of experience in either these fields.
• Fluent in English and have excellent interpersonal, written and communication skills.
• A team player who is highly motivated, with positive work ethics; drive and passion towards achieving organization's goals.
• Preference would also be given to applicants who have received recognition on outstanding performance or demonstrated leadership quality in their career.

Process sales orders for Digi Business Customers submitted by Channel Management Team and Business Dealers. Act as the key liaison between Customer Service/Channel Management Sales Team and Business Dealers.

Job Title : Associate – Business Sales Operations
Nature of Job : Permanent / DiGi contract / Contract
Duration (months) : Permanent
Division/Department : Customer & Channel / Business Sales Operations
Location : Lot 10, Subang Hi-Tech
Will Report to : Head of Business Support

You Are:

• Computer literate with Microsoft Office skills.
• Self-motivated with ability to work under pressure and independently with minimum supervision.
• Initiative, well-organized and detailed with a strong sense of responsibility and commitment to meeting tight schedules.
• A good team player.

Your Responsibilities:

• Ensuring all Business Dealers and Channel Sales Team are fully supported in terms of operation requirements such as CRA submission, handset fulfillment and activation status.
• Performing first level checks on CRAs received before submitting to Credit Risk for processing.
• Processing submission orders upon approval from Credit Risk (inclusive of handset order entries & liaising with logistics and Activation Unit).
• Following up with Business Dealers on any rejected/pending submissions.
• Attending to Business Dealers' enquiries/complaints/requests on product/operation matters via email & phone within 4 hours.
• Ensuring Business Dealers are well verse with operation requirements & product knowledge.
• Supporting and managing Business Dealers’ numbering needs & requests.
• Ensuring that Business Dealers have sufficient marketing tools such as buffer SIMs, forms, promotional/product flyers, etc.
• Handling Business Dealers' right faxes and ensuring that it is being escalated to the respective units for processing.
• Keeping abreast with the company's product & services, marketing updates and SOPP for effective execution of workflow.
• Identifying the root of the problems encountered by the Dealers/Customers and highlighting them to the Management.
• Taking up additional roles as and when requested by the Management.

Your Merits:

• Minimum qualifications: SPM (minimum pass in Math, BM, Eng).
• SPM/Diploma holders will need to have at least 1 year of working experience.
• Sales support/admin-related experience will be advantageous.
• Excellent written and communication skills in Bahasa Malaysia & English is compulsory.
• Fluency in spoken Mandarin will be an added advantage.
• Good interpersonal skills with all level of people: customers, suppliers, senior management, non-executive staff, etc.

Developing reports, analyzing, evaluating the creditworthiness and relative value of subscribers’ credit risk and debt management relating issues and strategies.

Job Title : Senior, Credit Risk Analyst
Nature of Job : Permanent
Duration (months) : Permanent
Division/Department : Finance Division / Revenue Management Department
Location : Lot 10, Central
Will Report to : Head of Credit Management

You Are:

• Superior in communication skills, both verbal and written – you have the ability to communicate with various departments within the organization and the DiGi Management Team.
• Result oriented with strong analytical skills.
• Able to work in a team and be highly self-motivated.
• An experienced analyst, having delivered a consistently strong performance.
• Superior in understanding credit analysis as well as qualitative and quantitative techniques.
• Comfortable working with large quantities of data.
• Strong in computer skills (especially Microsoft Access, Excel and PowerPoint)
• Knowledgeable in intermediate MS Access and/or SQL query as well as data analysis tools.
• Able to initiate and implement proactive & preemptive credit risk actions on approved criteria or workflow changes within the department and/or cross divisions as a result of changes in the market place.

Your Responsibilities:

• Preparing insightful analytical credit, collection and debt management reports.
• Assisting in credit risk assessments for cross-functional projects.
• Developing credit management project plans; scheduling, monitoring and communicating project statuses.
• Developing, implementing and maintaining quantitative tools to complement fundamental analysis.
• Designing prototype solutions; implementing and supporting credit management analysis.
• Supporting the credit & debt management data warehouse.
• Developing and supporting proper processes to ensure data integrity.
• Providing input into on-going enhancements of credit management and debt management analytics.
• Working closely with cross-functional team in providing accurate, timely information and analysed reports.
• Acting as a back up for credit risk assessment for the credit management team.

Your Merits:

• A degree in IT or Business would be desirable.
• Computer literate; able to mitigate MS Excel (advance level), Access (preferable), Word and PowerPoint
• Proficient in SQL
• Exposure to Crystal Report and Credit Scoring

Job Title : Associate, General Processing
Nature of Job : Permanent
Duration (months) : Permanent
Division/Department : Corporate Administration / Processing Centre
Location : Lot 10, Central
Will Report to : N/A

You Are:

• Passionate about executing administrative-related work and you possess excellent organisational skills.
• A people person – highly-capable of building excellent working relationships and rapport with all parties.
• Driven by challenges in managing multiple projects at the same time.

Your Responsibilities:

• Providing end-to-end administration of employee benefits in all operations including – but not limited to – work phone benefits and test phone administration.
• Ensuring all daily operations are executed on a timely basis and are compliant with management policies and guidelines.
• Producing monthly reconciliation reports to ensure that all benefits requests/terminations are accounted for.
• Coordinating and monitoring DiGi teambuilding requests.
• Preparing monthly, quarterly and yearly reports for checking, monitoring and analysis purposes.
• Getting involved in ad-hoc projects as and when required by Management.

Your Merits:

• You must possess at least a Diploma / Advance Diploma or equivalent.
• You are computer literate and well versed with Microsoft Office (especially in Microsoft Excel, Word & Powerpoint)
• You demonstrate good command of Bahasa Malaysia & English Language, both written and spoken.
• You possess good interpersonal and communication skills.
• You are a good team player – fast, accurate, firm, calm and responsible
• You possess strong administrative tendencies.
• You have excellent organizational skills and good attention to detail.

• Supporting and transforming financial processes and systems to improve, automate and implement the best practices in accounting, finance and reporting functions.
• Developing finance requirements including key controls to support marketing products and services, company-wide projects and other technology related initiatives to ensure complete and accurate information for financial and regulatory reporting.

Job Title : Senior, Financial Processes & Systems
Nature of Job : Permanent
Duration (months) : Permanent
Division/Department : Finance, Business Performance and Reporting
Location : Lot 10, Central
Will Report to : Head of Finance, Business Performance and Reporting

You Are:

• Strong at managing KPIs and deliverables according to set goals and timeline.
• Passionate about understanding stakeholders; knowing their needs and expectations and working towards balancing expectations within financial framework and controls.
• Able to multi-task, communicate well and possess strong negotiation and persuasion skills.
• A strong team player and people-oriented.
• Dynamic; with a positive working attitude.

Your Responsibilities:

• Transforming and driving process improvements and systems automation for the company's financial and reporting processes to achieve operational efficiency.
• Identifying and defining new finance processes and reporting for new marketing initiatives and company-wide projects.
• Managing and overseeing financial processes implemented in order to ensure compliance to internal control, local laws, regulations and alignment to International Accounting Standards.
• Coordinating and resolving system-related issues impacting monthly financial closing activities and reporting.
• Improving DiGi's analytical capabilities through the provision of relevant information to decision makers via analytical and reporting tools used by Finance and CRM.
• Implementing and supporting key initiatives from the ERP system, business intelligence data warehouse, billing, sales and other customer-related systems to ensure alignment on finance and reporting requirements across the Finance Department.
• Providing valuable insights to improve business processes and systems within the company.
• Promoting partnerships across other divisions.
• Coordinating and supporting ad-hoc projects and assignments within the Finance Department as well as DiGi.

Your Merits:

• Recognised degree holders in Finance or Accounting with relevant professional membership is preferred. Candidates with Computer Science and/or IT qualifications with experience in ERP systems and financial processes may apply.
• Minimum 8 years working experience in a similar role.
• Extensive experience in accounting and finance related processes within the telecommunications industry or related industry.
• Strong knowledge of ERP systems, financial analytics and reporting systems.
• Good knowledge in local Accounting Standards, as well as local laws and taxes and statutory requirements.
• Project Management experience and computing skills would be an added advantage.
• Excellent communication skills (written and spoken).

Job Title : Associate, Benefits Administrator
Nature of Job : Contract
Duration (months) : Contract
Division/Department : Corporate Administration / Payroll & Benefits
Location : Lot 10, Central
Will Report to : Head of Payroll & Benefits

You Are:

• Passionate about executing administrative-related work and you possess excellent organisational skills.
• A people person – highly-capable of building excellent working relationships and rapport with all parties.
• Driven by challenges in managing multiple projects at the same time.

Your Responsibilities:

• Providing end-to-end administration of employee benefits in all operations including – but not limited to – work phone benefits and test phone administration.
• Ensuring all daily operations are executed on a timely basis and are compliant with management policies and guidelines.
• Coordinating with external parties (medical providers, suppliers, auditors, etc.) wherever additional information is required.
• Keeping track and managing the assignment of benefits for eligible staff.
• Producing monthly reconciliation reports to ensure that all benefits are accounted for.
• Filing, scanning and retrieving whatever supporting documents, whenever needed.
• Preparing monthly, quarterly and yearly reports for checking, monitoring and analysis purposes.
• Getting involved in ad-hoc projects as and when required by Management.

Your Merits:

• You must possess at least a Diploma / Advance Diploma or equivalent.
• You are computer literate and well versed with Microsoft Office (especially in Microsoft Excel, Word & Powerpoint)
• You demonstrate good command of Bahasa Malaysia & English Language, both written and spoken.
• You possess good interpersonal and communication skills.
• You are a good team player – fast, accurate, firm, calm and responsible.
• You possess strong administrative tendencies.
• You have excellent organizational skills and good attention to detail.

Managing and minimising the risks of revenue leakages for end-to-end revenue chains by identifying potential leaks, determining root causes and recommending changes to operational business processes and systems.

Job Title : Associate, Revenue Assurance Analyst
Nature of Job : Permanent
Duration (months) : N/A
Division/Department : Finance, Risk Revenue Management
Location : Lot 10, Central
Will Report to : Head of Risk & Cost Assurance(RCA)

You Are:

• Analytical, critical and a skilled problem-solver.
• Observant, with a good eye for detail with facts, numbers and trends.
• A fast learner, independent, self-motivated, target-oriented and able to work under pressure and tight deadlines.
• Excellent in verbal and written communication, with the ability to communicate with various business owners within the organization and the DiGi Management Team.
• Highly motivated, capable of working in a team, and you possess positive work ethics.
• Easily adaptable and comfortable in a rapidly changing environment, with a hands-on approach to follow-ups and the resolution of issues.

Your Responsibilities:

• Managing and minimising the risks of revenue leakages for end-to-end revenue chains by identifying potential leaks, determining root causes and recommending changes to operational business processes and systems.
• Identifying, developing and updating the controls that mitigate risk of leakages.
• Minimizing the cost needed to run the controls through RCA project team.
• Monitoring and completing the analysis cycle of all controls as per the defined frequency.
• Analysing and interpreting reported data, identifying trends and anomalies, and follow up with operational functions to identify any underlying or root causes of revenue leakage.
• Ensuring that all RCA controls are beneficial to monitor at all times.
• Ensuring that all gaps reported are true leakages and are easy to monitor/investigate.
• Conducting ad-hoc analysis and other investigative work.
• Preparing daily, weekly and monthly revenue-related metrics.

Your Merits:

• A bachelor's degree holder in a technical or financial discipline.
• SQL skills are mandatory.
• Prior exposure to Teradata Business Intelligence.
• Good understanding of DiGi's business operations/technologies.
• Minimum of 2 years working experience in a mobile telecommunications environment.
• Prior knowledge or experience in revenue assurance or a related discipline would be an advantage.
• Good knowledge of telecommunication products and business processes.

Job Title : Associate, Dealer Sales (Central Pahang, Pahang)
Nature of Job : Contract
Duration (months) : 12 months
Division/Department : Customer & Channels / Regions & Retail
Location : Mentakab, Pahang
Will Report to : Head of Sales

You Are:

• A positive thinker with high ambitions
• A fast learner, perceptive and willing to take challenges
• Hard working with good work attitude

Your Responsibilities:

• Achieving set sales targets and increasing DiGi's market share for your assigned territory.
• Supporting and developing dealers' businesses through building their sales capabilities and competency in promoting DiGi's products and services to the market.
• Continuously ensuring that DiGi's Promotional Merchandise are updated and displayed prominently at dealers' outlets.
• Identifying and managing the right dealers within assigned territory to ensure that DiGi's products and services are easily available to customers.
• Ensuring that distribution guidelines, operational procedures and policies are adhered to set policies.
• Understanding consumer behaviour and competitors' activities through market intelligence to ensure that DiGi's products and services are always the preferred choice.

Your Merits:

• Degree/Diploma – Fresh graduates are encouraged to apply.
• Those without relevant qualifications but have experience in Sales & Marketing (preferably in the FMCG industry) are also encouraged to apply.
• Exposure to planning and execution of sales-related campaigns.
• Experience in FMCG product distribution functions will have an added advantage.
• Good communication skills, aggressive, dynamic and result-oriented.
• Preferably English, Chinese speaking candidates.
• Flexible, able to work on weekends or at odd hours.
• Streetwise and able to think on your feet.
• Computer literate.
• Possesses own transport with a valid driver's license and willing to travel.

To manage revenue-generating marketing projects & campaigns for the CPA business unit. This unit manages products sold to third-party content providers.

Job Title : Associate, CPA
Nature of Job : Permanent
Duration (months) : Permanent
Division/Department : Marketing / Product Marketing
Location : Lot 10, Central
Will Report to : Team Lead, CPA

You Are:

• Someone who can work independently, multitask easily and learn quickly
• A self-starter who can take some initial direction and run projects on their own under tight deadlines
• Not afraid to lead and work with demanding stakeholders such as Customer Service & Product Development
• Somewhat experienced in managing marketing campaigns or product launches (you must be able to showcase some examples / achievements)
• Well-versed with Microsoft Word, Excel & Powerpoint, and you can create documents from scratch
• Experienced in the CPA business (this is ideal, but not compulsory)
• Familiar with basic telco terminologies and you understand the way the industry works (if you don't know how to calculate ARPU or profit margins, then this role is not suitable for you)

Your Responsibilities:

• Executing a given list of projects that can either be product launches or short-term marketing campaigns. This means working with various internal stakeholders to meet delivery deadlines
• Managing relationships with selected third-party content providers, and finding ways to generate more revenue from them
• Managing and responding to enquiries from SKMM, and attending industry gatherings on behalf of DiGi
• Presenting concepts agreed with your team lead at the product marketing forums and taking it for approvals at commercial forums if necessary
• Preparing concept papers, marketing updates and training materials for content providers
• Preparing high-level business cases if required for new products and explaining how we will generate revenue / profits
• Overseeing bad debts, settlement, and complaints related to the third-party business
• Tracking and monitoring daily / weekly / monthly financial numbers related to the CPA business

Your Merits:

• Has had some experience in executing marketing campaigns
• Experience in a Product Marketing role will be favoured highly but is not compulsory
• Knows basic math, demonstrates business acumen. Must be able to do simple math and fractions without a calculator
• Being bilingual is great, but if you speak more languages you will stand out. Ability to write and converse in Bahasa Malaysia will earn you brownie points

To manage revenue-generating marketing projects & campaigns for the iPhone business unit.

Job Title : Senior, Mobile Internet & ADS
Nature of Job : Permanent
Duration (months) : Permanent
Division/Department : Marketing / Product Marketing
Location : DiGi HQ, Subang Hi-Tech Industrial Park, Shah Alam
Will Report to : Team Lead, iPhone

You Are:

• Someone who can work independently, multitask easily and learn quickly
• A self-starter who can take some initial direction and run projects on their own under tight deadlines
• Not afraid to lead and work with demanding stakeholders such as Customer Service, Product Development, Marketing Communications and Sales
• Somewhat experienced in managing marketing campaigns or product launches (you must be able to showcase some examples / achievements)
• Well-versed with Microsoft Word, Excel & Powerpoint, and you can create documents from scratch
• Passionate about the iPhone and knows how to use one
• Familiar with basic telco terminologies and you understand the way the industry works (if you don’t know how to calculate ARPU or profit margins, then this role is not suitable for you)

Your Responsibilities:

• Executing a given list of projects that can either be product launches or short-term marketing campaigns. This means working with various internal stakeholders to meet delivery deadlines
• Presenting concepts agreed with your team lead at the product marketing forums and taking it for approvals at commercial forums if necessary
• Preparing concept papers, marketing updates and training materials for content providers
• Preparing marketing communication briefs for advertising campaigns
• Preparing high-level business cases if required for new products and explaining how we will generate revenue / profits
• Providing post-launch support and being the single point of contact for relevant products or campaigns. You must be able to track the performance of a campaign (e.g. how much sales we made), and be able to respond to queries from internal stakeholders (e.g. why are we facing issues with this product)

Your Merits:

• Has had some experience in executing marketing campaigns
• Experience in a Product Marketing role will be favoured highly but is not compulsory
• Knows basic math, demonstrates business acumen. You must be able to do simple math and fractions without a calculator
• Being bilingual is great, but if you speak more languages you will stand out
• If you don't know the difference between an iPhone and an Android, or what the App Store is about, then this job is not for you

You will be responsible for tax compliance and other related operational issues for the Tax Department.

Job Title : Associate – Tax
Nature of Job : Permanent
Duration (months) : Permanent
Division/Department : Finance / Business Performance & Reporting / Tax
Location : Lot 10, Central
Will Report to : Head of Tax

You Are:

• Highly skilled in managing tax compliance work for a group of companies
• Very passionate about understanding our internal stakeholders, knowing their needs and expectations and working towards exceeding them
• A good communicator and can maintain good relationships with our internal and external stakeholders to achieve work objectives and goals
• Capable of working independently, with minimal supervision and with good coordination skills
• Someone who never comprises our code of conduct

Your Responsibilities:

• Ensuring proper tax compliance with the prevailing tax laws and regulations
• Filing and submitting taxes in a timely and accurate manner, with no penalties. The tax compliance would include the following:-
• Annual corporate tax returns
• Tax installment scheme
• Bi-monthly Service Tax returns
• Withholding tax returns
• Monthly provisional tax computations (for internal reporting purposes)
• Assisting with any tax planning activities by exploring available tax incentives or applications with the authorities for possible incentives
• Assisting with the implementation of new tax systems, e.g. Goods and Services Tax
• Liasing with IRB, Royal Customs Malaysia and MoF personnel in seeking clarifications on tax issues or incentives

Your Merits:

• Tertiary-level qualification in Accounting, Finance or Management or professional qualification from a recognised body (extensive relevant experience may be considered in place of this)
• At least 3 years working experience in tax compliance acquired from either a Big 4 or any international accounting firm
• Analytical, with high integrity
• A team player, adaptable to changes and possesses the right working attitude
• Spoken and written fluency in English and good presentation skills
• Well-versed with Oracle, Microsoft Excel, Power Point and Word

Job Title : Associate - Assurance
Nature of Job : Permanent
Duration (months) : Permanent
Division/Department : Customer and Channels / Consumer Business Sales, Device Sales & Management
Location : Lot 10, Central
Will Report to : Head of Device Sales & Management

Your Responsibilities:

• Handling inventory management, fulfillment and operational processes for all telecommunication devices (mobile phones & modems) including warehousing, logistics and operations
• Acting as the primary touch-point for all sales channels (Retail, Enterprise and Dealers) regarding day-to-day distribution and logistics issues for all devices
• Overseeing inventory planning for both DiGi-owned and third-party logistic partners
• Planning and executing end-to-end fulfillment processes (stock allocations, distributions, stock monitoring, etc) with third-party fulfillment partners on all devices
• Performing sales and operations planning activities for devices with internal stakeholders
• Allocating stock to channels based on allocation strategy
• Ensuring stock availability at all times
• Validating and authorizing invoices for devices & fulfillment of payments
• Managing dealer price protection (EOL management)
• Carrying out monthly stock-checks at all the warehouses
• Ensuring that management reports are produced timely and accurately
• Working with partners to manage all RMA/DOA policies and process
• Managing logistics and fulfillment costs
• Improving and enhancing both internal and vendor management systems
• Supplier management - managing 3PL especially on SLA monitoring
• Working with Finance Department for invoices & payment matters

Your Merits:

• A degree holder in Accounting, Stocks Management, Business System, IT, or Logistics
• Preferably 2-3 years of experience in the telecommunications industry or handset/device vendor environment
• Possesses high integrity
• Self motivated, independent and reliable

Job Title : Associate - Assurance
Nature of Job : Permanent
Duration (months) : Permanent
Division/Department : CEO's Office / Assurance
Location : Lot 10, Central
Will Report to : Head of Assurance

Your Responsibilities:

• Assisting in the planning and development of the annual Assurance plan
• Leading and performing reviews through:
• Mapping business processes
• Developing work programmes
• Conducting fieldwork and testing
• Benchmarking and evaluating processes for improvements
• Recommending solutions
• Preparing reports to Management and the Audit Committee
• Performing follow-up reviews to monitor and track the implementation of recommendations
• Researching:
• New audit techniques to enhance the quality and effectiveness of the reviews
• Use of technology based tools to improve review coverage and effectiveness

Your Merits:

• Possess a good Bachelors degree from a reputable university with business emphasis in a related field
• Have/pursuing a professional qualification in Accounting/Auditing/IT Auditing
• Have at least 2 years relevant operational experience within a similar high-tech, fast-moving, marketing-driven company
• Possess good communication, presentation and report-writing skills
• Confident; able to work effectively with and command the respect of senior management
• Highly numerate and literate, with good attention to detail, critical thinking and analytical skills

You will be held accountable for the management of staff, retail sales, customer service and operations as well as for achieving the set targets of your assigned DiGi Store.

Job Title : DiGi Store Manager
Nature of Job : Permanent
Duration (months) : Permanent
Division/Department : Customer & Channels / Retail
Location : Various Locations in Klang Valley & Malaysia
Will Report to : Head of Retail Operations

You Are:

• Strong at managing KPIs and deliverables as is expected in any sales and service organization
• Very passionate about understanding customers, knowing their needs and delivering great customer experience
• Passionate in coaching and driving team to deliver their KPIs
• A fun-loving, out-going person with a positive attitude who enjoys working with people
• Dynamic, energetic and team spirited

Your Responsibilities:

• Delivering high quality sales & service standards by driving postpaid registrations, retail of handsets, broadband services, 3G & other value added services
• Working with the Regional Head of Retail Operations (HoRO) for formulation, implementation and supervision of the local store marketing plans to drive traffic into Digi Stores
• Working with HoRO to mount outdoor sales within the trading areas of RC and/or participating in road-shows to drive sales
• Having up-to-date intelligence of competitors' market and recommending action plans for escalation to Head of Region and Head of Retail Operations/Head of Retail and Hand-set Management for resolution
• Recruiting, grooming, motivating and developing the potential of each individual staff by identifying their separate strengths and development areas through the provision of regular coaching & feedback
• Motivating and driving your team to achieve targets / KPIs, support staff in training & development needs, counsel staff on disciplinary problems, conduct staff performance appraisal
• Participating in all training arranged by internal or external parties
• Ensuring that all operations in the DiGi Centre are in compliance with the company's direction, goals, values and standard operating procedures and ensuring that staff represents the DiGi brand
• Active involvement in budget planning and managing manpower planning & scheduling, floor management, staff productivity & efficiency, and managing costs/expenses incurred by the DiGi Store
• Ensuring that the store front, technology display content & POSM displays are current, accurate and aligned to DiGi & its marketing campaigns. Ensuring timely dissemination of marketing campaign information (services, products, campaign period, USPs, pricing, marketing plans, policies & procedures to staff
• Ensuring that all company assets (handsets, accessories, SIM card, cash floats, daily collections) are properly controlled, reconciled, accurately documented and updated in the systems so that there will be no loss, fraud or abuse
• Continuously reviewing feedback from customers, current processes, systems and SOP to enhance the customer experience & service delivery
• Ensuring that the DiGi Centre is a reflection and representation of the DiGi brand and organization at all times
• Scheduling and ensuring that proper maintenance is carried out for the outlet (e.g. signage, store front, lighting) and its properties (e.g. laptops, furniture, kiosks, touchscreens)
• Presenting DiGi Centre & staff performance and actively participating in monthly meetings, covering: KPIs, impacts, challenges, key action plans, corrective measures, forward planning and future plans
• Acting as a stand-in Head for another DiGi Centre as and when required

Your Merits:

• Diploma or Degree holder
• At least 3 to 5 years managing a retail outlet or branch operation
• Capable of working independently with minimal supervision
• Strong people management skills
• Experienced in leading, managing and developing a team of 10 to 15 members
• Good communication skills and proficient in English and BM. Mandarin would be an added advantage
• Results and service oriented
• Well groomed – neat & tidy, professional & possesses a pleasant disposition
• Willing to be located at any DiGi Retail Centre assigned
• Able to work 6 days (including weekends and Public Holidays) and long hours as and when required

You will be sourcing and recruiting the most suitable talents as well as identifying and providing resources for all the critical skills gaps, with the objective of ensuring the placement of right people in our organisation within the values and vision of DiGi.

Job Title : Associate or Senior, Resourcing
Nature of Job : Permanent
Duration (months) : Permanent
Division/Department : HRD/Resourcing
Location : Lot 10, Central
Will Report to : Head of Resourcing

You Are:

• People oriented and enjoy working with others
• Able to engage with stakeholders
• Mature, patient and analytical in handling HR related issues at the work place
• Responsive, resourceful and able to multitask
• Personable, approachable and have a positive working attitude

Your Responsibilities:

• Understanding business needs for resource planning and for mapping out job scopes
• Recommending resourcing channels in order to provide efficient and timely searches for candidates
• Providing effective and timely recruitments for various positions in order to fulfill business needs on various vacancies within the company
• Screening and accessing candidates’ resumes, conducting face-to-face interviews and tele-interviews, and making recommendations for hire
• Using profiling tools as and when needed for all critical and some non-critical positions in order to have a more comprehensive and efficient recruitment process
• Engaging and liaising with search firms to ensure quality candidates are surfaced
• Conducting exit interviews in order to understand why employees leave DiGi
• Generating attrition reports
• Participating in ad-hoc resourcing-related projects to constantly find new ways of improving the competence of internal processes

Your Merits:

• Tertiary education in any relevant discipline
• At least five years of working experience in HR & recruitment with some exposure in stakeholder/account management
• Strong in negotiation and stakeholder management
• Able to communicate and challenge senior management on business issues whenever required
• Good business acumen, knowledgeable of market development and employment market trends
• Knowledge of selection and interviewing methodologies, recruitment tools, channels & processes and talent hunting

Ensuring accurate, timely and efficient closing of the CAPEX-related financials based on the established timelines in compliance with relevant financial reporting standards and accounting policies and establishing a reliable asset database to facilitate well-informed decisions and resulting actions by both the internal and external stakeholders within the values and vision of DiGi.

Job Title : Head – CAPEX Accounting
Nature of Job : Permanent
Duration (months) : Permanent
Division/Department : Finance /Biz Performance & Reporting
Location : Lot 10, Central
Will Report to : Head of Accounting & Financial Reportings

You Are:

• Good at managing and driving people into achieving their career goals
• Disciplined towards achievement of timelines, without comprising quality
• Able to multi-task, and resilient to pressure and stress
• Willing to empower employees by guiding, coaching, supporting and assigning responsibilities to them
• Able to interface with stakeholders in terms of decision-making and can deliver said decisions with great quality

Your Responsibilities:

• Ensuring timely and quality reporting in order to comply with all statutory and management reporting requirements
• Maintaining a reliable asset register in order to provide useful information for optimised usage of network and IT assets
• Supporting Company-wide implementation projects and transformation initiatives through sound advice on required accounting treatments and related processes in order to contribute to the crystallisation of these projects and initiatives in line with management's expectations and goals
• Continuous focus on operational process improvements in order to facilitate efficient and effective financial reporting
• Coaching, developing, motivating, mentoring, grooming, and periodically assessing team members’ performance (and re-directing them accordingly, where necessary) and retaining appropriately-skilled team members in order to support and improve the existing end-to-end CAPEX accounting processes
• Supporting and identifying improvements in the CAPEX planning and forecasting processes respectively, in order to reduce unwanted variances between actual and forecasted CAPEX spend and roll-outs

Your Merits:

• Accounting-related degree with a University of appropriate recognition and stature
• Certified Practising Accountant with an Association/Body as recognised by MIA, i.e. MICPA, ICAEW, ACCA, ICAA, CPA Australia, etc
• Strong fundamentals in areas of accounting and reporting, backed with good knowledge and application experience of FRS, IFRS and GAAP
• 3 – 5 years audit experience preferably in a Big-4 Accounting Firm, relevant experience in telecommunications-related clients/engagements
• Subsequent commercial experience in related industry/ies is a plus
• Minimum 3 years of related managerial experience
• High degree of professional skepticism
• Analytical and business minded, to couple with sound accounting knowledge
• Proven leadership and managerial skills/credentials
• Strong command of English language (spoken and written)
• Strong communication, presentation and interpersonal skills

Achieving all set targets and delivering the highest quality of sales, services and customer experience.

Job Title : Retail Sales and Service Specialist, DiGi Store
Nature of Job : Contract
Duration (months) : 12 Months
Division/Department : Customer & Channels/ Retail/ Retail Operations
Location : Various Locations in Klang Valley & Malaysia
Will Report to : Head of DiGi Store

You Are:

• Results focused and performance oriented
• Passionate about understanding the customer's needs and wants and will work towards exceeding their expectations
• An outgoing, fun-loving person who has a positive attitude and enjoys working with others
• Dynamic, energetic and full of team spirit

Your Responsibilities:

• Proactively attends to all walk-in, handles retail sales, service enquiries, payments and complaints. This needs to be handled accurately, efficiently and aligned with DiGi's processes, expectations, standard operating procedure and KPIs
• Responsible in handling customer information, monetary transactions and company assets (handsets, accessories, SIM card, cash floats, daily collections) ensuring proper control, reconciliation, accurate documentation and timely updates in systems so that there is no lost, fraud or abuse
• Responsible for keeping abreast with DiGi's products, services, marketing campaigns (e.g. rate plans, contracts and handset packages), systems, processes and technology content / displays
• Involved and participates in ensuring the DiGi Retail Centre is a reflection and representation of the DiGi brand and organization at all times and DiGi property are properly handled / maintained (laptops, handsets, furniture, kiosks, touchscreens, POS)
• Proactively strives to achieve KPIs, work on strengthening development areas (if any) and request for coaching & feedback from Head of Retail Centre
• Ensuring proper conduct, discipline and representation of the DiGi brand, value and organization at all times
• Responsible for grooming and maintenance of own appearance, ensuring it is aligned to DiGi's expectations and standards
• Participates in sales, customer service, loyalty road shows when required
• Acts as back-up staff for other DiGi Retail Centres/units within Customer Service when required
• An active participant in DiGi Retail Centre meetings to discuss KPIs, challenges, brainstorm ideas/action plans and forward plan

Your Merits:

• Minimum SPM qualification with at least 2 - 3 years sales and/or service experience. Otherwise, diploma/degree holders with 1 year experience in a retail environment
• Good communication skills and language proficiency in English and BM. Mandarin is an added advantage
• Able to work independently with minimum supervision
• Excellent interpersonal skills
• Results & service oriented, proactive attitude
• Well groomed - neat & tidy, professional & pleasant disposition
• Must be willing to be located at any assigned DiGi Retail Centre / DiGi Centre whenever required
• Must be able to work shifts, during public holidays

Oversees the end-to-end life-cycle of Internet products and services.

Job Title : Product Manager – Broadband
Nature of Job : Permanent
Duration (months) : Permanent
Division/Department : Marketing/Product Marketing/Broadband
Location : Lot 10, Central
Will Report to : Head of Broadband

You Are:

• Customer driven and passionate about delivering products and services that exceeds customer expectations
• Outcome driven, good at translating KPIs into clear actionable plans
• Autonomous and possesses strong analytical/presentation skills
• A team player

Your Responsibilities:

• Up-keeping Internet product value propositions and competitiveness in order to gain more subscribers and market share revenue
• Managing the end-to-end life-cycle for both Internet access and value added services
• Managing product profitability (ARPU vs. cost)
• Exploring new revenue opportunities to improve ARPU

Your Merits:

• You know how the Internet works!
• You have at least 4 years working experience managing the end-to-end value chain of Internet products and services
• You understand Internet/device market trends and is able to translate trends into revenue opportunities
• You have experience managing multiple product campaigns

Key team member with a focus on Economic Regulatory issues

Job Title : Government and Regulatory Management - Economic Regulatory
Nature of Job : Permanent
Duration (months) : Permanent
Division/Department : Corporate Affairs/GRM
Location : Lot 10, Central
Will Report to : Head of Government & Regulatory Management

You Are:

• Concerned about enhancing the way in which DiGi liases with the Government in order to develop and follow regulatory principles that shape the telecommunications industry
• A good communicator with good inter and intrapersonal skills
• A strategic thinker, good in managing KPIs and deliverables
• Someone with good business acumen

Your Responsibilities:

• Leading, managing and supporting special projects – typically directing DiGi's involvement in SKMM / Government-driven projects
• Interfacing with Governmental bodies (especially the SKMM), operators and others in the telecommunications industry in order to understand/interpret regulatory requirements
• Communicating regulatory & industry concerns
• Putting in extra focus on economic and policy regulatory issues relating to access, competition and Interpretation of the Act as well as associated Regulatory instruments & Industry Development initiatives
• Responding to Public Inquiry papers and Industry Consultations initiatives
• Analysing issues raised, assembling and supporting internal teams to ensure that DiGi can develop strategies and/or implementation plans to respond accordingly in order to achieve optimum and win-win situations for both DiGi and SKMM/Ministry
• Ensuring that the implications of any response and action are properly understood and thought through
• Assisting in the presentation of said plans to senior management in order to get necessary approvals and support
• Communicating and presenting plans to the relevant external parties and follow through to monitor impact and outcome
• Spending time in industry and Government meetings in order to build good rapport and understanding with counterparts
• Managing the network of key stakeholders involved in the USP projects in SKMM and KPKK

Your Merits:

• Degree holder
• Good interpersonal skills
• Experienced at liaising with the senior levels of Government – ideally from the telecommunications sector
• Good project management expertise, especially in managing projects involving a number of external parties
• Experienced in understanding and interpreting Govnernment policy, and proposing approaches and solutions that best match commercial and economic interests

Key team member with a main focus on Technical Regulatory issues

Job Title : Government and Regulatory Management - Technical Regulatory
Nature of Job : Permanent
Duration (months) : Permanent
Division/Department : Corporate Affairs/GRM
Location : Lot 10, Central
Will Report to : Head of Government & Regulatory Management

You Are:

• Concerned about enhancing the way in which DiGi interfaces with the Government in order to develop and follow regulatory principles that shape the telecommunications industry
• A good communicator with good inter and intrapersonal skills
• A strategic thinker, good in managing KPIs and deliverables
• Someone with good business acumen

Your Responsibilities:

• Leading, managing and supporting special projects – typically directing DiGi's involvement in SKMM / Government-driven projects which have significant technical aspects relating to telecom networks, IP, internet, billing or customer facing issues
• Interfacing with Governmental bodies (especially the SKMM), operators and others in the telecommunications industry in order to understand/interpret regulatory requirements
• Communicating regulatory & industry concerns
• Analysing issues raised, assembling and supporting internal teams to ensure that DiGi can develop strategies and/or implementation plans to respond accordingly in order to achieve optimum and win-win situations for both DiGi and SKMM/Ministry
• Ensuring that the implications of any response and action are properly understood and thought through.
• Assisting in the presentation of said plans to senior management in order to get necessary approvals and support
• Communicating and presenting plans to the relevant external parties and follow through to monitor impact and outcome
• Spending time in industry and Government meetings in order to build good rapport and understanding with counterparts
• Managing the networking of key stakeholders involved in the USP projects in SKMM and KPKK

Your Merits:

• Degree holder
• Good interpersonal skills
• Experienced at liaising with the senior levels of Government – ideally from the telecommunications sector
• Good project management expertise, especially in managing projects involving a number of external parties
• Good general technical knowledge of telecommunications networks and the necessary supporting IT systems
• An interest and ability to analyse and interpret technical matters in order to ensure that the implications can be fully understood by the company, and properly addressed and communicated in external industry engagements

Job Title : Postpaid Product Manager – Operation
Nature of Job : Permanent
Division/Department : Marketing / Product Marketing / Postpaid
Location : Lot 10, Central

You Are:

• Capable of achieving given KPIs within the timelines stipulated
• Organized and thorough in your work
• A person with strong work ownership
• Capable of crafting out detailed process flows for operational and business purposes
• Skilled in managing projects across virtual cross-departmental teams

Your Responsibilities:

• Optimising operational efficiency for the DiGi Postpaid portfolio
• Diving deep into existing business practices/processes to provide enhancement solutions in order to optimize DiGi Smart Plan sales
• Managing profit and loss by looking into the incentive structure, collection practices and contract management for DiGi Smart Plan
• Ensuring full visibility of DiGi Smart Plan health via reporting
• Managing and expanding Postpaid payment channels (i.e. OCS platforms and banking partnerships)
• Assisting in any Postpaid UAT related projects
• Assisting Postpaid Value Chain Manager in ad hoc projects

Your Merits:

• Degree holder
• High proficiency in Microsoft Office
• Competence in extracting data from Business Objects would be an added advantage

Job Title : Senior Engineer - CS Core Planner (International Traffic)
Nature of Job : Permanent
Division/Department : Technology / Network Planning and Rollout / Core Network Planning & Implementation/ Core Network Traffic Management
Location : Lot 10, Central

You Are:

• A professional who can work in a team to perform Core Network Traffic, Signaling, Numbering and Routing Planning for DiGi Data Traffics, Products and Services
• Someone with excellent communication skills
• A person who will look forward to challenging tasks and timelines
• A confident, proactive and creative individual who can share new ideas to improve competency and efficiency levels

Your Responsibilities:

• Championing the Core Network (International Switching Centre) capacity management by:
  • Monitoring core nodes and interface utilization/congestion
  • Producing weekly capacity reports
  • Optimizing network capacity to cater data traffic growth in the most cost effective manner
• Acting as the Key Technical Interface for Marketing, Regulatory, International Carriers & Roaming Partners; in alignment with DiGi International Voice traffic, signaling, numbering and routing requirements
• Taking on the Technical Lead role in International traffic & signaling engineering, network integration planning, Work Order Issuance and follow-up with the implementations to ensure the all business objectives are delivered
• Being responsible for International Network Performance - network performance analysis, trouble shooting & reporting
• Identifying core network quality & performance gaps, in order to initiate network quality enhancements and service performance improvement plans
• Owning and managing the core network database to ensure that it is up to date

Your Merits:

• A degree in Engineering with a major in Telecommunications, or equivalent
• Understands business requirements for International Voice Traffic, and is capable of performing traffic analysis and produce optimum, cost-effective traffic & signaling plans
• Minimum three (3) years experience in Circuit Switch Core Networks (ISC, MSC, MGW, HLR, STP, Tandem)
• Good technical knowledge of GSM, GPRS, WCDMA, HSDPA and various mobile-related technologies and protocols such as SS7, ISUP, MAP, H.248, BICC, SIGTRAN, IP, ATM etc
• In depth knowledge in GSM signaling flow, call routing and number analysis
• Proactive, able to work independently, creative & innovative in problem solving
• Good verbal and written communication
• Good writing and presentation skills
• Ability to communicate and elaborate complex technologies effectively at all levels in the organization

Job Title : Associate Engineer - PS Core Planner
Nature of Job : Permanent
Division/Department : Technology / Network Planning & Rollout / Core Network Planning & Implementation / Core Network Delivery
Location : Lot 10, Central

You Are:

• A professional who can work in a team to perform PS Core Network planning and implementation for DiGi Data Traffics, Products and Services
• Someone with excellent communication skills
• A person who will look forward to challenging tasks and timelines
• A confident, proactive and creative individual who can share new ideas to improve competency and efficiency levels

Your Responsibilities:

• Championing the PS Core Network capacity management by:
  • Monitoring core nodes and interface utilization/congestion
  • Producing weekly capacity reports
  • Optimizing network capacity to cater data traffic growth in the most cost effective manner
• Acting as the Key Technical Interface for the Marketing and Development teams as well as for Roaming Partners; in alignment with DiGi Data Traffics, Products and Services requirements
• Planning and designing Packet Switch Core Networks for new products and services
• Taking on the Technical Lead role for Data & Products implementation, Work Order Issuance and Follow-Ups to ensure the all business objectives are delivered in a timely manner
• Being responsible for PS Core Network Performance, including network performance analysis, trouble-shooting and reporting
• Identifying core network quality & performance gaps, in order to initiate network quality enhancements and service performance improvement plans
• Owning and managing the core network database to ensure that it is up to date

Your Merits:

• A degree in Engineering with a major in Telecommunications, or equivalent
• 3 years experience in telecommunication or mobile communication industry
• Good technical knowledge of GSM, GPRS, WCDMA, HSDPA and various mobile-related technologies and protocols such as IP routing protocol, GTP, MAP, SS7, SIGTRAN, Frame Relay, ATM, etc.
• Good knowledge in Products & Data Services call flow between VAS platform, GPRS network and ISP
• Knowledge in Content Based Charging and PCRF will be an added advantage
• Experience in troubleshooting problems via trace and analysis using protocol analyzer
• Proactive, able to work independently, creative & innovative in problem solving
• Good verbal and written communication
• Good writing and presentation skills
• Ability to communicate and elaborate complex technologies effectively at all levels in the organization

Job Title : Associate, Channel Management
Nature of Job : Permanent
Division/Department : Consumer & Enterprise Sales, Customer & Channels Division
Location : Perak or Penang

You Are:

• Aggressive and dynamic, with an acute capacity for achieving tasks and goals.
• Excellent in selling, negotiating and communicating with customers.
• Gifted with good analytical skills.
• Capable of working under high-pressure situations and under extreme time constraints.

Your Responsibilities:

• Achieving monthly business sales targets (Sales and Churning).
• Recruiting and expanding the number of Business Dealers.
• Managing existing Business Dealers to ensure continual growth within the channels, particularly the SME market segment.
• Leading and motivating dealers to achieve sales target.
• Organizing and conducting regular training workshops for dealers and/or staff in various aspects pertaining to the sales of DiGi's business products and services.
• Coordinating operational sales flow between Dealers, Sales Support and Customer Service to ensure timely deliveries and activations of phones and services to business customers.
• Organizing promotional activities and campaigns, including product bundling to increase sales.
• Tracking and monitoring daily sales performance and reporting.

Your Merits:

• 25 years old, or older.
• Recognised Degree in Business Administration/ Economics/Marketing/ Telecommunications (or equivalent).
• At least 2 years of experience in Dealer Sales Management, with proven track record.
• Willing to travel extensively in a designated region.
• Prior working experience in the telecommunications industry would be an added advantage.

You will be responsible for performing data and portfolio analysis in order to enhance existing and new fraud detection strategies and policies on a company-wide basis. He/she is also accountable for analysing and examining all fraud and credit risk associated with all departments/functions; with the ability to investigate, analyse and develop course of action to effectively reduce incidents of fraud and abuse.

Job Title : Senior, Credit & Fraud Analyst
Nature of Job : Permanent
Duration (months) : Permanent
Division/Department : Finance Division / Revenue Management Department
Location : Lot 10, Subang Hi-Tech Industrial Park, Shah Alam
Will Report to : Head of Fraud Management

You Are:

• A dynamic, proactive and critical thinker who can maintain a strong sense of integrity.
• A positive team player who is also able to work independently.
• Someone with good communication and interpersonal skills.
• Proven to have deft organisational skills and time management; a person who is able to work well under pressure.

Your Responsibilities:

• Applying data mining and analysis techniques in order to identify potential delinquent accounts and fraud trends; and utilizing findings to recommend processes and/or procedures to mitigate losses.
• Identifying exception reports and performing daily reviews of exception and risk reports.
• Improving the reporting process and procedures while identifying gaps and opportunities.
• Identifying and investigating fraud cases as well as devising new techniques to prevent such fraud activities.
• Performing and participating in fraud control activities.
• Supporting the identification, assessment and reporting of credit and fraud risk.
• To keep abreast the current and emerging credit abuse and fraud schemes and make recommendations for detection and prevention processes.
• Preparing reports of credit information to facilitate decision-making.

Your Merits:

• Sound knowledge of the telecommunications industry, including business and operations.
• More than 5 years of experience in credit and fraud management, with a good track record (especially from the telecommunications / banking industry).
• Excellent knowledge and experience in managing database, especially for reporting purposes.
• Strong analytical skills and have detected major fraud cases and/or improved processes to minimise credit and fraud risk.
• Good knowledge in network systems and security.

Job Title : Senior, Compliance Financial Services
Nature of Job : Permanent
Duration (months) : Permanent
Division/Department : Strategy and Business Transformation/ Financial Services
Location : Lot 10, Subang Hi-Tech Industrial Park, Shah Alam
Will Report to : Head Financial Services

You Are:

• Capable of organizing and directing quality work efforts.
• Capable of meeting expectations and delivering measurable results regardless of obstacles.
• Someone who is constantly building and applying his/her skills and capabilities.
• Good in analysing and solving poorly defined problems.
• Always a professional in terms of interacting with stakeholders, business partners, vendors and customers.
• Able to anticipate and handle critical situations.
• Good at negotiating solutions and resolving conflicts.

Your Responsibilities:

• Implementing the Compliance and Operation Risk Management Framework and ensuring the compliance of laws, regulations, standards, policies and procedures in Financial Services.
• Ensuring compliance under AML.
• Monitoring the escalation of compliance breaches and other significant risk issues under the CORM framework as well as the internal policies of DiGi.
• Reviewing the adequacy and effectiveness of the Disaster Recovery Plan and Business Continuity Management for the Business and Support units.
• Ensuring that all manuals and guidelines are reviewed.
• Promoting risk and compliance awareness among the Business and Support units.

Your Merits:

• Recognised Degree holder.
• An education/background in Law would be an added advantage.
• A minimum working experience of 5 years, of which 3 are in a financial services institution.
• Knowledge in retail banking products.
• Possess good interpersonal and communication skills.
• Good presentation skills with the ability to influence your audience.
• Good analytical skills.

Job Title : Associate, Front Office Management
Nature of Job : Contract / Permanent
Duration (months) : Contract / Permanent
Division/Department : Corporate Administration / Service Support
Location : Lot 10, Subang Hi-Tech Industrial Park, Shah Alam
Will Report to : Head of Service Support

Your Responsibilities:

• To greet all visitors/vendors professionally.
• To ensure that all visitor/vendor information are recorded in the Visitors Log-in system.
• To assign/retrieve proper passes to/from visitors/vendors that will grant them permission to enter/leave the premise.
• When required, you will assist visitors/vendors to locate colleagues.
• When required, you will have to offer refreshments to visitors while they are waiting.
• Professionally and accurately handle all incoming calls, ensuring that the PABX console is tended to at all times during working hours (from 9a.m. to 6p.m).
• Accurately handle all incoming and outgoing documents, mails and parcels handed in by visitors/vendors at the Reception counter.
• Familiarizing yourself with all the programs and events of the company in order to accurately dispense information.
• Maintaining a general order and tidiness of the reception counter and its surroundings.
• Providing courteous and efficient assistance on the following matters:
• Meeting room locations, people, and list of emergency and helpful numbers.
• Assist with document management as well as the administration of new hire/resignees.
• Perform any other tasks as and when required by Management.

Your Merits:

• You should at least possess a Sijil Pelajaran Malaysia (SPM) certificate.
• You are computer literate and familiar with Microsoft Office (especially Microsoft Excel, Microsoft Word and Microsoft Powerpoint).
• You have spoken and written fluency in Bahasa Malaysia and English.
• You have excellent phone manners and written communication skills.
• Prior reception and general office experience is preferred. A similar working experience in the hospitality industry will be an added advantage.
• You are confident, diplomatic, polished and professional.
• You possess a high level of customer sensitivity and awareness.
• You are highly motivated and you work well with others.
• You are a good multi-tasker, with the ability to adapt quickly and manage multiple priorities from multiple persons.

Provide advice on Health, Safety and Environment (HSE) issues, review DiGi's existing HSE management system and propose necessary enhancements to DiGi's operations in compliance with HSE requirements.

Job Title : Senior - Health, Safety and Environment (HSE)
Nature of Job : Permanent
Duration (months) : Permanent
Division/Department : Corporate Administration/ Health, Safety and Environment (HSE)
Location : Lot 10, Subang Hi-Tech Industrial Park, Shah Alam
Will Report to : Head of Corporate Administration

You Are:

• Highly knowledgeable in Malaysian Health, Safety and Environmental regulations.
• Knowledgeable in the ISO 14001 and OHSAS 18001 management systems.
• Skilled in conducting HSE audits.
• Good in interpersonal and communication skills.

Your Responsibilities:

• Managing all issues that are related to occupational health, safety and environment in the workplace.
• Implementing the ISO14001 & OHSAS18001 management systems in DiGi's operations.
• Performing periodic HSE audits, identifying risks, providing regular updates to the management on key HSE performance indicators and executing measures to close identified HSE gaps.
• Conducting incident investigation and reporting, including the coordination with relevant external stakeholders, ie. Government agencies (DOSH & DOE).
• Developing various HSE focused programs to continuously improve the general awareness of employees and contractors.
• Planning and conducting HSE related training for employees.

Your Merits:

• A Degree in Environmental Science / Environmental Engineering / Occupational Health and Safety.
• A minimum working experience of 5 years in the HSE field.
• It would be an added advantage if you are a DOSH-registered Safety and Health Officer.

Job Title : Team Lead - Credit Risk Evaluation Enterprise Business
Nature of Job : Permanent
Duration (months) : Permanent
Division/Department : Customer and Channels / Sales Operation
Location : Lot 10, Subang Hi-Tech Industrial Park, Shah Alam
Will Report to : Head of Credit Risk and Order Management Enterprise Business

Your Responsibilities:

• Leading and managing the Credit Risk Evaluation Team in the approvals of application activities for Enterprise Business with integrity.
• Overseeing the review and approval processes of Business Package applications to minimize fraud risk and revenue loss.
• Resolving any Application Risk related issues and ensuring a smooth delegation of workload to team members.
• Ensuring all Enterprise Business application activities are within the correct compliance procedures and are within internal/external standards.
• Consulting the Head of Sales and Corporate Customer Service Department on Credit Risk related matters.
• Maintaining and updating the underwriting procedures and credit verification processes.
• Analyzing and reviewing the level of risk exposure for every special offering to business customers.

Your Merits:

• A Degree in Business Administration, Banking, Marketing or others related fields.
• More than 3 years of experience in credit environment and/or risk analysis.
• Exposure/experience in credit law, credit control, risk management, debt management and/or recovery would be an added advantage.
• Good communication skills and easy to approach.
• A proactive attitude that is result and service oriented.
• The ability to think strategically with a high level of problem solving skills.
• Strong leadership skills and a good team player.
• Committed and always seek room for Improvement.

You will be the Project Leader for Universal Service Projects.

Job Title : Senior/Principal - Government and Regulatory Management
Nature of Job : Permanent
Duration (months) : Permanent
Division/Department : Corporate Affairs / Government and Regulatory Management
Location : Lot 10, Subang Hi-Tech Industrial Park, Shah Alam
Will Report to : Government and Regulatory Management Head

You Are:

• Gifted with Project Management skills.
• Capable of delivering projects on tight deadlines.
• A good communicator with strong inter- and intra-personal skills.
• A strategic thinker, who is good in managing KPIs and deliverables.
• Someone with good business acumen.

Your Responsibilities:

• Planning and managing the USP strategy.
• Managing USP bids and proposals as well as developing USP proposals that are in line with SKMM requirements.
• Reviewing, assessing and coordinating USP bids in order to achieve optimum and win-win situations for DiGi and SKMM/Government.
• Managing CBC projects from a bid's inception to its construction and operation. This includes reporting and updating the SKMM. The role and management of the CBCs must be monitored to ensure compliance and alignment with SKMM requirements while achieving DiGi's business targets.
• Leading and managing Special Projects - typically directing DiGi's involvement in SKMM/Government driven projects, including those relating to USP - e.g. the PEMANDU/EPP Extend Reach initiative - to ensure that relevant goals are achieved by aligning the interests of various parties.
• Managing the network of key stakeholders involved in the USP projects in SKMM and KPKK.

Your Merits:

• Degree holder.
• Good interpersonal skills.
• Experienced at liaising with the senior levels of Government - ideally from the telecommunications sector.
• Good project management expertise, especially in managing projects involving a number of external parties.

The commercial lead position for MVNO business will be involved in the development of MVNOs as a key revenue contributor to DiGi. The role will entail, among others, the establishment of a strong commercial/business-model framework in assessing revenue and profitability potential; evaluating the viability and strategic fit of MVNO business opportunities; and nurturing strong customer relationships with MVNO prospects.

Job Title : Commercial Lead - MVNO Business
Nature of Job : Permanent
Duration (months) : Permanent
Division/Department : Strategy and Business Transformation
Location : Lot 10, Subang Hi-Tech Industrial Park, Shah Alam
Will Report to : Head of MVNO

You Are:

• Gifted with strong analytical skills, possessing great understanding of business and financial models.
• An individual with a good commercial background (knowledge on pricing, contract, etc. is an added advantage).
• Excellent in communicating and building good relationships with customers.
• Willing to learn and explore new ideas and thinking.
• Team-spirited, with good leadership skills.

Your Responsibilities:

• Establishing and managing business and financial models for MVNO evaluations.
• Assisting the set-up/alignment of an internal MVNO support framework Involving key support processes.
• Developing strong working relationships with relevant internal stakeholders who contribute to the development of MVNO business.
• Developing a monthly information bulletin (1 to 2 pages) on key insights and developments within the MVNO market environment.
• Writing progress reports on MVNO prospects and existing MVNO businesses as part of the opportunity funnel.
• Assisting with the development of presentations and engaging in meetings and discussions with MVNO prospects.

Your Merits:

• Masters or Degree holder in Business, with a strong background in Finance, Marketing and/or Economics.
• Working experience in commercial partnerships, MVNOs and resellers would be an added advantage.
• 8 to 10 years of experience in feasibility studies and business modelling In Infrastructure-related projects is also preferable.
• Strong capabilities and knowledge in evaluating the viability of business opportunities with MVNOs.
• Sound understanding of business and financial modelling.
• Able to facilitate the development and alignment of internal support processes for MVNO business.
• Capable of applying business considerations from a strategic and holistic perspective across the company.

You will formulate acquisition plans and support strategies to roll out programs for the Migrant segment of sales.

Job Title : Associate - Business Development (Migrant Segment Sales)
Nature of Job : Permanent
Duration (months) : Permanent
Division/Department : Customers and Channels / Consumer and Business Sales
Location : Lot 10, Subang Hi-Tech Industrial Park, Shah Alam
Will Report to : Head of Migrant and Alternate Channel

You Are:

• Strong at managing KPIs and deliverables, as is expected in any sales and service organization.
• Passionate about understanding the customer's needs and wants, and will work towards exceeding their expectations.
• An outgoing, fun-loving person with a positive attitude and you enjoy working with others.
• Dynamic, energetic and full of team spirit.

Your Responsibilities:

• Campaigns conceptualisations, micro-management, go-to-market executions as well as evaluations.
• Coordinating internally and externally to ensure that products, services and campaigns are launched on time with excellent customer experiences and viable business cases targeting the Migrant segment.
• Improving the value-chain, increasing segment base while changing/enhancing existing operations, policies and procedures; particularly those that have direct impact on acquisition.

Your Merits:

• Minimum diploma / degree holder.
• Good writing and communication skills in English and Bahasa Malaysia.
• Three to four years of working experience, preferably in a related capacity.
• Familiar with the migrant culture, with strong insights on mobile consumption patterns of migrant mobile users through your work or personal experience.
• An ability to adopt the right marketing communication channels/approach to reach out to the Migrant segment.
• Highly creative and resourceful in finding solutions in a challenging environment.
• Self-driven, task-oriented, and thinks out-of-the-box.

You will be responsible for the sourcing and negotiations of the Northern Region's Purchases.

Job Title : Associate - Procurement
Nature of Job : Permanent
Duration (months) : Permanent
Division/Department : Customer and Channels
Location : Penang, Northern Region
Will Report to : Head of Business Operations Support, Northern

You Are:

• Strong at managing KPIs and deliverables, as is expected in any sales and service organization.
• Passionate about understanding the customer's needs and wants, and will work towards exceeding their expectations.
• Excellent in communicating and maintaining good relationships with internal stakeholders and vendors, in order to achieve work objectives and goals.
• Someone with good coordination skills who can work independently, with minimal supervision.
• Someone with no second agenda; a person who will never compromise our code of conduct.

Your Responsibilities:

• Managing the sourcing and negotiations of the Northern Region's purchases.
• Meeting the requirements of our internal stakeholders in a timely manner.
• Issuing Purchase Orders to our Vendors.
• Preparing reports for the Management and stakeholders.
• Liaising with Central Procurement on making strategic purchases.
• Guiding vendors on using the I-Supplier Portal.
• Training internal users on the procurement process.
• Updating supplier catalogues.
• Backing up/relieving our Logistics team.

Your Merits:

• Diploma / Degree.
• Working experience in procurement as a purchaser (or in another similar position).
• Excellent negotiation skills.
• Proficient in English, Chinese.
• Computer literate.

• To manage DiGi's Business Environment Management Strategy and initiatives, through timely analysis of macroeconomic and government policy developments that could impact DiGi.
• To lead DiGi's Sustainability reporting efforts.

Job Title : Senior, Business Environment Management
Nature of Job : Permanent
Division/Department : Corporate Affairs / Sustainability & Corporate Responsibility
Location : Selangor, Central
Will Report to : Head of Sustainability & Corporate Responsibility

You Are:

• Passionate about Sustainability issues and making them relevant to business
• Strong at analyzing and writing about Macroeconomic, political and Sustainability issues
• Able to understand and apply Sustainability benchmarks (e.g. Global Reporting Initiative, ISO26000 on Social Responsibility, ISO14001 on Environment Management Systems, etc.)
• A self-starter who has the ability to multi-task, as well as be a good team player

Your Responsibilities:

• Leading Sustainability and Macroeconomic analysis, including evaluating the introduction of new Government/national policies and programmes, and highlighting potential impacts/opportunities for DiGi
• Working in close cooperation with other departments to develop and recommend appropriate positions for DiGi
• Being accountable for briefing documents and presentations on DiGi's position to key policy makers and key influencers related to Sustainability and Governement policies
• Leading DiGi's Sustainabiilty reporting efforts, including DiGi's annual Sustainability Report as well as other ad-hoc reporting requirements including compiling our submissions for various Sustainability CR related awards
• Supporting DiGi's Community Engagement efforts

Your Merits:

• Knowledge of Sustainability benchmarks (e.g. GRI, AA1000, SA8000, etc)
• Good track record in project management. Experience in Corporate Strategy, Corporate Planning, Public Relations and/or Research Analyst work are added advantages

To be involved in the sales development, support and readiness of the Business Sales Unit.

Job Title : Senior / Associate, Sales Development
Nature of Job : Permanent
Division/Department : Customer & Channels Division, Consumer & Enterprise Sales
Location : Lot 10, Central
Will Report to : Head of Key Account Management

You Are:

• Skilled in both written and verbal communication
• Analytical and dynamic with a keen understanding of the needs of a fast-paced sales environment
• Responsible, motivated and independent with excellent execution skills
• Able to perform and deliver under tight deadlines

Your Responsibilities:

• Developing sales strategies and plans to support the business sales team's ambitions; including initiating periodic sales focus areas
• Leading the go-to-market initiatives for the unit by effectively working across various stakeholders to ensure sales readiness including communication, point of sales material (POSM) etc
• Providing guidance to the sales team on selling concepts, sales tools and tactical plans
• Planning and managing sales and vertical events
• Working with the various business sales channels nationwide to plan and execute the above responsibilities
• Developing and overseeing the lead management function for business sales
• Performing ad-hoc duties from time to time

Your Merits:

• A Diploma / Degree in Business / Marketing or any equivalent
• A minimum of 3 to 5 years of sales / marketing / business development experience
• Strong verbal and written communication skills
• High computer literacy in MS Word / Excel / Powerpoint etc

To manage and provide directions for the strategic sourcing of information technology and systems to minimize total cost of ownership in DiGi.

To support the management of contracts and vendors in realizing these benefits.

Job Title : Head, Strategic Procurement - ISIT
Nature of Job : Permanent
Division/Department : Finance / Procurement & Logistics
Location : Lot 10, Central
Will Report to : Head, Procurement & Logistics

You Are:

• In possession of strategic perspective, business acumen and have ability to translate business and related technology strategy and roadmaps to strategic sourcing initiatives
• Able to work effectively with senior management in DiGi and in the supplier's organization to identify and execute these strategic sourcing initiatives
• A change agent who ensures that stakeholders understand and leverage the sourcing process to reduce the total cost of ownership for their investments and ongoing operational expenses
• Results oriented and have the presence to positively influence your stakeholders
• Able to lead and motivate a team to continually challenge the stakeholders requirements to manage demand, targets and processes for improvement
• A person who possesses a high standard of personal and professional integrity

Your Responsibilities:

• Participating and providing relevant sourcing input in discussions with key stakeholders on their business and technology strategies and roadmaps
• Constantly identifying cost improvement opportunities (e.g. standardization, supplier consolidation, etc) and supply chain risk mitigations through market analysis (vendor intelligence, market/supply trends, etc), IS/IT spend analysis and appropriate benchmarking
• Identifying, developing and executing procurement / sourcing strategies for vital sourcing groups and commodities for information technology and systems in order to secure DiGi's targets in cost containment/reduction and optimization of assets
• Formulating and executing innovative sourcing models; collaborating with stakeholders, regional and global procurement teams, running the RFP/RFQ process and price and contract terms as well as negotiating to capture commercial entitlements and expected supplier performance
• Managing strategic supplier relationships and tracking contract entitlements together with stakeholders to ensure expected supplier performance and benefits are realized. This includes covering post contract management, supplier's performance reviews, etc
• Building and sustaining a high performing team capable of planning and optimizing their commodities/vital sourcing groups to achieve their targets
• Guiding the team to act as a single point of contact for internal stakeholders and as the primary liaison and negotiator for DiGi with the relevant suppliers
• Preparing section plans, periodic departmental reports for any related tasks / assignments

Your Merits:

• A relevant IT or Business Degree from a recognized university. An MBA in Business/Finance and/or experience in the telecommunication industry together with demonstrated negotiation skills and commercial acumen will be well regarded
• At least 10 years of relevant working experience in Sourcing and / or related functions with demonstrated negotiation skills and commercial acumen and at least 5 years experience as a people manager
• Proven ability to communicate and influence all levels of management in a way that achieves buy-in and alignment for valid positions

Job Title : Senior Compliance
Nature of Job : Permanent
Division/Department : Corporate Affairs / Compliance
Location : Lot 10, Central
Will Report to : Head of Compliance

You Are:

• A person of high integrity, discreet with the ability to take an objective and independent view of issues
• Capable of standing firm in the face of adversity and have strong ethical and moral values
• Able to think out of the box, with an eye for detail and the ability to multi-task
• Passionate about safeguarding a high ethical standard of conduct in the workplace
• Able to command the trust and confidence of your stakeholders
• Concerned about finding the best solution for everyone affected without sacrificing integrity and objectivity
• Familiar with Microsoft Office and are able to put together presentations, which deliver the message in a simple and concise manner
• A team player that acts for the good of the company and can withstand challenges

Your Responsibilities:

• Assisting the Compliance Manager in DiGi's Compliance function
• Developing the relevant policies or procedures to enhance Compliance in DiGi
• Developing a compliance framework for enhancing Compliance with DiGi policies and applicable laws
• Identify and advising on Compliance risks together with line management in DiGi
• Designing and implementing the Compliance awareness program for DiGi
• Managing the hotline for allegations and case management systems
• Providing regular monitoring reports on the effectiveness of Compliance efforts in DiGi
• Implementing and managing a bi-annual Compliance audit

Your Merits:

• A Bachelor's Degree; preferably in Law, Finance, Accounting or Engineering with a minimum of 6 years working experience
• Work experience of similar capacity for a multinational corporation (preference will be given to those that come from a regulators environment or have worked in a regulatory function)
• Familiarity with investigative techniques will be advantageous
• Sufficient operational or hands-on experience in compliance that allows you to strategically formulate your compliance framework, programs, work processes, etc
• An eye for detail, with a strong command of written and spoken English
• The ability to confidently speak to staff and management on matters of Integrity
• The ability to ensure a strong Compliance mindset and practice within DiGi

Job Title : Senior, Business Advisory and Support
Nature of Job : Permanent
Division/Department : Finance / Business Performance & Reporting
Location : Lot 10, Central
Will Report to : Head of Business Advisory & Support

You Are:

• Analytical, critical and have good problem solving skills with an eye for details to facts, numbers and trends
• Outstanding in the areas of report writing and communication/presentation skills
• A fast learner who is independent and able to work under pressure
• A good communicator with excellent interpersonal skills
• Passionate about the business with deep insights of our Customers; and have the ability to focus on what makes us successful while setting ambitious goals and motivating people to deliver
• Willing to challenge & be challenged; create visible change; and nurture creativity and innovation
• A team player that is highly motivated with positive work ethics

Your Responsibilities:

• Securing delivery towards targets and advising divisions on how to improve performance in terms of company and divisional Goals and KPIs
• Guiding and advising business owners on business decision making areas:
  • Supporting and challenging development of business cases for new new pricing, plans, ATL campaigns, promotions, and corresponding investments
  • Assessing the business risk and benefits and making recommendations for approval or otherwise
  • Leveraging on accounting knowledge to guide business owners on the implications of their decisions
• Monitoring, analyzing and following up on the performance of products, segments, regions and divisions covering both financial and non-financial KPIs
• Advising the quarterly forecast
• Supprting DiGi's Operational Efficiency program
• Being responsible for the post monitoring and analysis of products and investments

Your Critical Interfaces:

• Critical internal interfaces within our section and within BPR / Finance:
  • Business Performance Management, Accounting and Financial Reporting
• Critical interfaces with other DiGi divisions and externally:
  • Division heads and divisional management teams
  • Operational Efficiency team

Your Merits:

• At least a Tertiary Level qualification in Finance, Accounting or Management or hold a professional qualification from a recognised body, or equivalent, with a strong mathematical / logical background (though extensive relevant experience may be considered in place of this)
• Good knowledge of Telecommunication products and business processes
• Aminimum of 4 years' working experience, with at least 2 years of business and data analysis
• A strong financial, business & cost analysis experience and good business acumen
• Exposure to Teradata Business Intelligence, Hyperion Planning, Hyperion Essbase will be an added advantage
• SQL skills:
  • Knowledge of Relational Databases, associated query languages and query tools
  • Experience working with large, complex databases

The successful candidate will help with the development of the new store concept to fulfill.

Job Title : Retail Research Analyst
Nature of Job : Permanent
Division/Department : C&C / Retail & Regions
Location : Lot 10, Central
Will Report to : Head of Retail & Regions

You Are:

• Good at analyzing and problem solving
• Passionate about understanding customers, knowing their needs and expectations, and developing solutions to support them
• Knowledgeable in conducting market research and conduct pilot programs
• Good at presenting and have communication skills in English (verbal and written)
• Good at the financial acumen required for justifying project implementation

Your Responsibilities:

• Maintaining a list of potential retail sites for DiGi and observing the overall property development scene in Malaysia to identify future hotspots
• Working closely with the internal product team to understand changes to product roadmaps and working closely with Retail Training to equip Sales Specialists with the right skills to enable successful product launches
• Providing analysis on existing DiGi Retail Centers and providing recommendations on how to improve store efficiency, customer experience, and profitability
• Providing insightful information regarding the competition's activities in the area of retail
• Carrying out customer research and understanding their needs
• Working closely with internal stakeholders to deliver approved retail improvement projects and monitor post implementation KPI
• Driving self-service and automation solutions to reduce transactional services over the counter to improve retail experience
• Developing long range planning for retail strategy to support both customer service and sales activities

Your Merits:

• At least 10 years experience in a retail industry with experience ine managing store P&L and at least 4 years experience in management
• A Degree in Marketing / Business Administration or any equivalent
• You are willing to travel and posses your own transportation
• Experience in rolling out new retail stores or renovating existing outlets
• Experience in developing new store concepts and new retail strategies

To manage a small team of contract managers and be responsible for ensuring that procurement contracts are completed in the best interests of DiGi.

To utilize and maximize entitlements for DiGi during the life of the contract.

Job Title : Head, Contract Management
Nature of Job : Permanent
Division/Department : Finance / Procurement & Logistics
Location : Lot 10, Central
Will Report to : Head, Procurement & Logistics

You Are:

• Passionate about understanding stakeholder requirements and ensuring their expectations of vendors and deliveries are captured and included in contracts of DiGi's interest
• A change agent that ensures that your stakeholders understand the contracts and utilize all the entitlements that have been negotiated for
• Able to motivate a small team to continually challenge and improve contract management principles and processes
• A person who possesses a high standard of personal and professional integrity

Your Responsibilities:

• Preparing, negotiating and advising all aspects of contracts including providing advice and/or recommending contractual positions, escalations of identified risks to stakeholders for business decisions
• Working with various business stakeholders on contract formation to ensure that expected benefits and supplier performances are captured and effecting contract changes and renewals
• Defining and governing the framework of post contract management for stakeholders. This includes proving advice on a broad range of commercial and legal issues in relevance to DiGi's commercial/procurement contracts
• Being responsible for undertaking post contract management for key projects together with stakeholders including tracking key contractual milestones, updating the risk profile as well as mitigating actions
• Coordinating the interfaces in cross-functional teams and resolving escalated contractual issues, claims and claims defence, etc. and ensuring such escalations are followed through to a successful conclusion for DiGi
• Develop and continuously enhance contract templates for DiGi's commercial/procurement contracts
• Ensuring proper administration and adoption of the Contract Management System for contract management processes
• Preparing section plans, periodic departmental reports for any related tasks/assignments

Your Merits:

• An LLB (Hons) Degree from a recognized university and prior experience in commercial legal practice
• It least 10 years of relevant working experience in commercial contract matters (either in pre, post contract management or both). Such experience within the telecommunication industry will be an advantage
• Experience in developing and managing a small team of legal and contract managers in the telco or a related industry

To execute reactive and proactive strategies to detect, combat and manage fraud in the organization.

Job Title : Associate or Senior Fraud Management Analyst
Nature of Job : Permanent
Division/Department : Finance Division / Revenue Management / Revenue Assurance & Fraud Management
Location : Lot 10, Central
Will Report to : Head of Revenue Assurance & Fraud Management

You Are:

• A self-starter, enthusiastic, pro-active and motivated to make a significant contribution to the fraud management and revenue assurance activities of DiGi
• Knowledgeable or experienced in banking/credit card fraud, revenue assurance, data warehouse and business intelligent products. Related disciplines such as accounting / audit / business advisory are an advantage, but not necessary
• Adaptable and comfortable in a rapidly changing environment, with a hands on approach to following up and resolving issues with the ability to work under pressure and meet reporting/project deadlines
• A strong preference for a DiGi employee with good understanding of DiGi's business operations/technologies and existing processes

Your Responsibilities:

• Conducting analysis based on fraud management system alarms and analysing across product revenue improvement, designing and recommending changes to operational business processes and systems to minimise the risk and potential exposure to revenue losses
• Preparing daily, weekly and monthly reports for products and dealers in respective of activation/termination, usage trends for products, bill cycles and collection and customer/dealer analytical behaviour
• Analysing and interpreting reported data, identifying trends and anomalies, and following up with business functions to identify any potential in improving products profitability and reporting potential high-risk areas
• Assessing any revenue impacting changes across DiGi (e.g. new products, rate tariffs, technology, etc.) to ensure potential fraud risks are identified and mitigated
• Working closely with other teams within DiGi to determine exposure and vulnerability to fraud

Your Merits:

• A Bachelor's Degree in a Technical, Business or Financial discipline with a minimum of 3 years working experience. Experience in a mobile telecommunications environment is an advantage
• Strong inter-personal and communication skills, including presentation skills, report writing and the capability to co-ordinate and interact with all levels of staff with different specialties

To be the point of contact for all respective DC and to provide customer service support about data related services to all walk-in customers at our DiGi Retail Centres. Excellent service delivery is vital, as every encounter with DiGi must delight the customer.

Ensure all technical/data enquiry and retail interaction targets are achieved by providing end-to end solutions that ensure the highest quality of service and customer experience.

Job Title : Technical Retail Service Consultant
Nature of Job : 12 months contract
Division/Department : Customer & Channels / Retail Development, Operations
Location : Sunway Pyramid / Bangsar Shopping Center / Various locations in Klang Valley & Malaysia
Will Report to : Head of Retail Centre

You Are:

• Strong at managing KPIs and deliverables, as is expected in any sales and service organization
• Passionate about understanding the customer's needs and wants and will work towards exceeding their expectations
• An outgoing, fun-loving person who has a positive attitude and enjoys working with others
• Dynamic, energetic and full of team spirit

Your Responsibilities:

• Actively attending to all walk-in customers with retail, service and technical/data/device related enquiries and complaints
• Troubleshooting and providing First Contact Resolution (FCR) or end-to-end resolutions in an accurate and efficient manner that is aligned with DiGi's processes, expectations, standard operating procedures and KPIs
• Handling customer information & property (handsets/laptops/data devices or peripherals), company assets (handsets, accessories, SIM card, cash floats, daily collections) and monetary transactions
• Ensuring proper control, reconciliation, accurate documentation and timely updates in the relevant systems to ensure there is no loss, fraud or abuse
• Keeping abreast with DiGi's products, services, marketing campaigns (e.g. rate plans, handset packages), systems, processes and technological content
• Displaying in-depth knowledge on the latest technology & devices and their configuration methods
• Sharing and transferring knowledge in an easy to understand method to other team members in a timely manner
• Ensuring the DiGi Retail Centre represents and reflects the DiGi brand and organization in an appropriate manner at all times
• Making sure that DiGi property is properly handled/maintained (laptops, handsets, accessories, furniture, kiosks, touchscreens, POS)
• Being proactive in terms of striving to achieve KPIs, working to strengthen development areas (if any) and making requests for coaching & feedback from the Head of DiGi Centre
• Making sure the DiGi Retail Centre always has the latest technology tools/gadgets/accessories/software and data devices and ensuring these items are consistently well maintained, available and functional
• Ensuring the proper conduct, discipline and representation of the DiGi brand, value and organization at all times
• Grooming and maintaining personal appearance in alignment with DiGi's expectations and standards
• Participating in sales, customer service and loyalty road shows when required
• Acting as back-up staff for other DiGi Retail Centres / units within Customer Service when required
• Actively participating in DiGi Retail Centre meetings: discussing KPIs, challenges, brainstorming ideas/action plans and forward plans

Your Merits:

• A Diploma or Degree, preferably in an IT or technology related field
• At least 1 working year in technology service experience or technology retail sales. (SPM qualification will be considered if an individual demonstrates strong knowledge in mobile device & technology and has a minimum of 2 years related experience)
• Good communication skills and language proficiency in English and BM. Mandarin is an added advantage
• Excellent interpersonal skills
• The ability to work independently with minimum supervision
• A proactive attitude that is result & service oriented
• Able to demonstrate strong knowledge of mobile devices, configurations (PC Cards, USB Modems, phone to laptop) OS (operating systems) and technology (e.g. 3G, Edge, GPRS)
• Well groomed – neat & tidy and professional with a pleasant disposition
• Willing to be work at any assigned DiGi Retail Centre / DiGi Centre
• Able to work shifts during public holidays

To manage and be accountable for the staff, sales, customer experience and operations, in conjunction with achieving set targets for the Retail Centre (RC).

Job Title : Retail Service Consultant
Nature of Job : 12 months contract
Division/Department : Customer & Channels / Retail Development, Operations
Location : Sunway Pyramid / Bangsar Shopping Center / Various locations in Klang Valley & Malaysia
Will Report to : Head of Retail Centre

You Are:

• Strong at managing KPIs and deliverables, as is expected in any sales and service organization
• Passionate about understanding the customer's needs and wants and will work towards exceeding their expectations
• An outgoing, fun-loving person who has a positive attitude and enjoys working with others
• Dynamic, energetic and full of team spirit

Your Responsibilities:

• Actively attending to all walk-in customers with retail sales, service and payment related enquiries and complaints in an accurate, efficient manner in line with DiGi's processes, expectations, standard operating procedure and KPIs
• Handling customer information, company assets (handsets, accessories, SIM card, cash floats, daily collections) and monetary transactions
• Ensuring proper control, reconciliation, accurate documentation and timely updates in the relevant systems to ensure there is no loss, fraud or abuse
• Keeping abreast with DiGi's products, services, marketing campaigns (e.g. rate plans, handset packages), systems, processes and technological content/displays
• Ensuring the DiGi Retail Centre represents and reflects the DiGi brand and organization in an appropriate manner at all times
• Making sure that DiGi property is properly handled/maintained (laptops, handsets, accessories, furniture, kiosks, touchscreens, POS)
• Being proactive in terms of striving to achieve KPIs, working to strengthen development areas (if any) and making requests for coaching & feedback from the Head of DiGi Centre
• Ensuring the proper conduct, discipline and representation of the DiGi brand, value and organization at all times
• Grooming and maintaining personal appearance in alignment with DiGi's expectations and standards
• Participating in sales, customer service and loyalty road shows when required
• Acting as back-up staff for other DiGi Retail Centres/units within Customer Service when required
• Actively participating in DiGi Retail Centre meetings: discussing KPIs, challenges, brainstorming ideas / action plans and forward plans

Your Merits:

• Minimum SPM qualification with at least 2 - 3 years work experience in sales and/or service experience or a Diploma/Degree with 1 year's experience in a retail environment
• Good communication skills and language proficiency in English and BM. Mandarin is an added advantage
• The ability to work independently with minimum supervision
• Excellent interpersonal skills
• A proactive attitude that is result & service oriented
• Well groomed - neat & tidy and professional with a pleasant disposition
• Willing to be work at any assigned DiGi Retail Centre / DiGi Centre
• Able to work shifts during public holidays

To manage and be accountable for the staff, sales, customer experience and operations, in conjunction with achieving set targets for the Retail Centre (RC).

Job Title : Operations Specialists
Nature of Job : Permanent
Division/Department : Customer & Channels / Regions & Retail
Location : Various locations in Klang Valley & Malaysia
Will Report to : Head of Retail Centre

You Are:

• Strong at managing KPIs and deliverables, as is expected in any sales and service organization
• Passionate about understanding the customer's needs and wants and will work towards exceeding their expectations
• An outgoing, fun-loving person who has a positive attitude and enjoys working with others
• Dynamic, energetic and full of team spirit

Your Responsibilities:

• Focusing on customer experience, delivering high quality standards and service levels to serve existing & potential customers within the trading area and vicinity of the RC
• Working with the Head of Retail Centre (HRC) to increase DiGi's market share
• Meeting set targets for Postpaid and Broadband services through aggressive retail marketing and local store marketing efforts (LSM)
• Working with the HRC and all relevant departments to formulate, implement and monitor retail marketing and LSM efforts and plans to drive traffic into the RC
• Working with the HRC to mount outdoor sales activities within the trading areas of the RC and/or participating in road shows to drive sales
• Gathering competitors' market intelligence and recommending action plans for escalation to the HRC for resolution
• Working with the HRC in the areas of staff recruitment, in-store training, grooming, development and motivation (i.e. identifying the strengths and development areas of individual staff members, providing regular coaching and feedback, motivating the team and guiding them to achieve targets/KPIs, supporting in-staff training and development needs and counseling staff on disciplinary problems)
• Ensuring that all operations in the DiGi Centre comply with the company's direction, goals, values and standard operating procedures
• Ensuring that the staff represents the DiGi brand and values at all times while maintaining high morale amongst staff members
• Being involved in budget planning as well as managing, planning and scheduling manpower, floor management, staff productivity and efficiency and managing costs/expenses incurred by the RC
• Ensuring storefront, technology display content & POSM displays are current, accurate and aligned to DiGi marketing campaigns
• Ensuring timely dissemination of marketing campaign information to staff members (services, products, campaign period, USPs, pricing, marketing plans, policies and procedures)
• Ensuring that all company assets (handsets, accessories, SIM card, cash floats, daily collections) are properly controlled, reconciled, accurately documented and updated in a timely manner in all relevant systems so that there is no loss, fraud or abuse
• Continuously reviewing feedback from customers, current processes, systems and SOP to further enhance the customer experience and service delivery standards for existing and potential customers
• Ensuring the DiGi Retail Centre represents and reflects the DiGi brand and organization in an appropriate manner at all times
• Ensuring that all scheduled maintenance is arranged and carried out for the outlet (e.g. signage, storefront, lighting) and all DiGi property (e.g. laptops, furniture, kiosks, video wall, touch screens)
• Presenting the RC and staff performance while actively participating in monthly meeting: covering KPIs, impacts, challenges, key action plans and corrective measures, forward planning and future plans
• Acting as back up for the OpS of another RC when required

To manage and be accountable for the staff, sales, customer experience and operations, in conjunction with achieving set targets for the Retail Centre (RC).

Job Title : Head of Retail Centre
Nature of Job : Permanent
Division/Department : Customer & Channels / Regions & Retail
Location : Various locations in Klang Valley & Malaysia
Will Report to : Head of Retail Operations, Region

You Are:

• Strong at managing KPIs and deliverables, as is expected in any sales and service organization
• Passionate about understanding the customer's needs and wants and will work towards exceeding their expectations
• An outgoing, fun-loving person who has a positive attitude and enjoys working with others
• Dynamic, energetic and full of team spirit

Your Responsibilities:

• Focusing on customer experience, delivering high quality standards and service levels
• Driving Postpaid registration, retailing of handsets, broadband services and 3G and Value Added Services (VAS)
• Working with the Head of Retail Operations, Region (HoRO) to formulate, implement and monitor local store marketing (LSM) plans to drive traffic into the RC
• Working with the HoRO to mount outdoor sales activities within the trading areas of the RC and/or participating in road shows to drive sales
• Gathering competitors' market intelligence and recommending action plans for escalation to the Head of Region and Head of Retail Operation/Head of Retail and Hand-set Management for resolution
• Driving staff recruitment, grooming, development & motivation (i.e. identifying the strengths and development areas of individual staff members, providing regular coaching and feedback, motivating the team and guiding them to achieve targets/KPIs, supporting in-staff training and development needs, counseling staff on disciplinary problems and conducting staff performance appraisals)
• Ensuring that all operations in the DiGi Centre comply with the company's direction, goals, values and standard operating procedures
• Ensuring that the staff represents the DiGi brand and values at all times while maintaining high morale amongst staff members
• Being involved in budget planning as well as managing, planning and scheduling manpower, floor management, staff productivity and efficiency and managing costs/expenses incurred by the DiGi Centre
• Ensuring storefront, technology display content & POSM displays are current, accurate and aligned to DiGi marketing campaigns
• Ensuring timely dissemination of marketing campaign information to staff members (services, products, campaign period, USPs, pricing, marketing plans, policies and procedures)
• Ensuring that all company assets (handsets, accessories, SIM card, cash floats, daily collections) are properly controlled, reconciled, accurately documented and updated in a timely manner in all relevant systems so that there is no loss, fraud or abuse
• Continuously reviewing feedback from customers, current processes, systems and SOP to further enhance the customer experience and service delivery standards for existing and potential customers
• Ensuring the DiGi Retail Centre represents and reflects the DiGi brand and organization in an appropriate manner at all times
• Ensuring that all scheduled maintenance is arranged and carried out for the outlet (e.g. signage, storefront, lighting) and all DiGi property (e.g. laptops, furniture, kiosks, video wall, touch screens)
• Presenting the RC and staff performance while actively participating in monthly meeting: covering KPIs, impacts, challenges, key action plans and corrective measures, forward planning and future plans
• Acting as back up for the Head of another DiGi Centre as and when required

Your Merits:

• A Diploma or Degree with at least 3 to 5 years working experience in managing a retail outlet or branch operation
• The ability to work independently with minimal supervision
• Strong people management skills
• Prior experience in leading, managing and developing a team of 15 to 25 staff members
• Good communication skills and language proficiency in English and BM. Mandarin is an added advantage
• A proactive attitude that is result & service orientedWell groomed – neat & tidy and professional with a pleasant disposition
• Willing to be work at any assigned DiGi Retail Centre
• Able to work a 6 day week (including weekends and Public Holidays) for long hours when required

To handle assigned bank reconciliations, resolve unreconciled items, handle query and support internally (department) and externally (outlets) pertaining to bank reconciliation matters.

Job Title : Associate, Bank Reconciliation
Nature of Job : Permanent
Division/Department : Finance / Finance Operation
Location : Central, Lot 10, Subang Hi-Tech Industrial Park, Shah Alam
Will Report to : Head of Revenue Support

Your Responsibilities:

• Completing the assigned bank's reconciliation and identifying gaps within a stipulated timeline
• Monitoring and reporting the collection in a timely and accurate manner
• Resolving unreconciled items in a timely and accurate manner
• Responding to any queries pertaining to bank reconciliation matters and supporting internal or external departments in a timely manner
• Demonstrating good team spirit and work skills
• Being involved and supporting department or division activity when necessary

Your Merits:

• The ability to complete the assigned bank's reconciliation and accurately identifying gaps within a stipulated timeline
• The ability to monitor and report the collection in a timely and accurate manner
• The capacity to resolve unreconciled items in a timely and accurate manner
• Proficiency in responding to any queries pertaining to bank reconciliation matters and supporting internal or external departments in a timely manner
• Good team spirit and work skills
• Proactive support and involvement in department or division activity whenever necessary