DiGi makes a conscious effort to provide our customers with services that are easily understood, conveniently flexible and brings the maximum benefit and value.
Postpaid + Prepaid Together in DG Family (July 2009)
DG Family Plan brings an industry-first innovation by giving postpaid customers the flexibility to include up to three (3) prepaid supplementary lines in their preferred family package. DiGi is the first to offer a comprehensive family-centric value proposition for greater savings for the entire family. The benefits of being in the same family account are now available to all family members irrespective of individual preferences for prepaid or postpaid."
This innovative offering provides for a better budget control and an added peace of mind as well as additional conveniences. Some of the perks included are:
Unlimited free calls and messaging among for the family members
Automatically receive daily location alerts of their loved ones - a useful benefit for those with school-going children
An optional 24 hour worldwide personal accident insurance coverage for the entire family
In cases of emergency, family members will be able to call each other, even when the prepaid supplementary users have zero talktime.
DiGi's 1 Low Flat Rate to all networks across prepaid, postpaid and business segments gives customers the best value and DiGi the edge over competition with Mobile Number Portability (MNP). DiGi was first to introduce 1 Low Flat Rate, a winning proposition in an MNP environment, where users need not worry about costs of calling other networks. DiGi is in a sweet spot and will continue to be at the forefront in delivering value to customers.
Free Personal Accident Insurance Coverage (September 2008)
DiGi is the industry's first to allow subscribers to activate free Personal Accident (PA) insurance via their mobile phones in line with its commitment to deliver simple and creative services to its customers. Accordingly, DiGi announced that its subscribers with over three months tenure will be given free RM10,000 PA coverage insured by AIG General Insurance (Malaysia) Berhad. The service will be made available via easy SMS activation minus the hassle of complicated forms and need to deal with agents.
On 10 July 2007, DiGi took a revolutionary step by offering DiGi Postpaid subscribers 1-low flat rate of RM0.13 per minute for mobile calls to any number in Malaysia. Our new price plan had no hidden charges and our transparency in pricing inevitably pushed call rates down in the industry. The end result? More affordable calls across the nation and across networks; enabling the less affluent to enjoy mobile communications. DiGi's 1-low flat rate initiative continues to empower consumers with our affordable and uncomplicated call packages that are a hit with Malaysians.
DiGi became the 1st telco to offer a phone subsidy scheme through a monthly instalment plan. Customers can now afford to have their own mobile phones via monthly instalments of RM100 or RM120. Our Easy Payment Scheme enabled consumers with minimal income to stay connected with their loved ones wherever they are.
The Truth about Prepaid Campaign
This campaign was initiated to encourage transparency by educating consumers about the costs associated with prepaid services & the different time slots. The effort empowered consumers to judge for themselves which prepaid service plan best suits their needs without being burdened by unnecessary costs.
