We are currently facing intermittent interruptions to our data services. Our engineers are investigating the issue now and working as fast as they can to restore services.
We truly apologise and regret the inconvenience caused.
You can also follow us on Facebook for updates. Thank you.
Community Zones Deactivated
Please be informed that the Community Zones as listed will no longer be valid, starting from 7th Dec 2009 12.01am onwards. Do note that calling from these zones will no longer carry a discounted rate.
If you are a student and have been enjoying Community Zone rates previously, please ensure that your call plan is now on DiGi Campus. DiGi Campus offers extremely attractive call and SMS rates, and does not limit you to be in specific zones! For more information, please visit www.digi.com.my/campus or walk in to your nearest DiGi dealer within the vicinity of your campus.
Alternatively, do check out the latest DiGi Prepaid Easy. Enjoy call rates of 12sen/min after RM1 of any usage in a day!
DiGi thanks you for your continuous support, and we look forward to bringing you even more innovation to make your life Easy!
Please check out the list of Community Zones that will be deactivated here.
Last Update: 4 February 2010
Here's everything simplified and convenient within clicks.
We are currently facing intermittent interruptions to our data services. Our engineers are investigating the issue now and working as fast as they can to restore services.
We truly apologise and regret the inconvenience caused. You can also follow us on Facebook for updates. Thank you.
Digionline Jobs Alert!
Please note that Digionline Jobs has absolutely no affliation with DiGi. If you have any information regarding the jobs posted http://www.mobile88.com about Digionline, please contact us immediately at 016-2012020 or email compliance@digi.com.my.
Community Zones Deactivated
Dearest DiGi Prepaid subscribers,
Please be informed that the Community Zones as listed will no longer be valid, starting from 7th Dec 2009 12.01am onwards. Do note that calling from these zones will no longer carry a discounted rate.
If you are a student and have been enjoying Community Zone rates previously, please ensure that your call plan is now on DiGi Campus. DiGi Campus offers extremely attractive call and SMS rates, and does not limit you to be in specific zones! For more information, please visit www.digi.com.my/campus or walk in to your nearest DiGi dealer within the vicinity of your campus.
Alternatively, do check out the latest DiGi Prepaid Easy. Enjoy call rates of 12sen/min after RM1 of any usage in a day!
DiGi thanks you for your continuous support, and we look forward to bringing you even more innovation to make your life Easy!
Please check out the list of Community Zones that will be deactivated here.
Service Outage
DiGi Postpaid and DiGi Prepaid subscribers roaming abroad may face temporary difficulties in sending SMS to the 2000 shortcode. This matter is being investigated. We apologise for the inconvenience.
DiGi Prepaid Charging Block Update
Effective 1st November 2009, DiGi Prepaid customers on selected plans (i.e. DiGi Family, DiGi Prepaid, Super FnF, Super Talk, Super SMS and Powerpack,) will be charged per 60 seconds for all domestic calls.
Effective 5th November 2009, customers on the new DiGi Prepaid plan will enjoy 12 sen/min to all domestic calls and 1 sen/ SMS to all DiGi numbers when they hit RM1 on their DiGi Prepaid any day. Domestic calls will be charged per 30 seconds, after which customers who hit RM1, will be charged per 60 seconds. Terms and conditions apply.
Credit card registration required when making payment
Dear Valued Customers,
Beginning 1st October 2009, you'll be required to register your credit card at any DiGi outlets when making credit card payments. This includes payment via phone call, SMS, WAP and OCS.
Important notice for postpaid subscribers signing up for a third party
DiGi would like to remind all subscribers not to sign up for a postpaid account on the behalf of other individuals. Doing so may expose yourself to the risk of being fined RM 300,000 or 3 years imprisonment if the payment due is not made.
Pengumuman penting kepada pelanggan pasca bayar yang mendaftar untuk pihak ketiga
DiGi ingin mengingatkan semua pelanggan agar tidak mendaftarkan akaun pasca bayar bagi pihak individu lain. Anda mungkin disaman RM300,000 atau penjara 3 tahun jika pembayaran bil tidak dilakukan.
With regards to the multiparty call usage, the service will not be available from 1st September 2009 onwards. We apologise for any inconvenience caused. Thank you.
SIM Card Replacement
Effective 1st August 2009, there will be a RM5 charge to replace your SIM card for DiGi Prepaid customers.
Reload Bonus Update!
Beginning May 1st, 2009, enjoy more frequent Reload Bonuses with a lower minimum reload amount! Click here for details.
DiGi Launches Tariff Transparency Service
DiGi users can now check via SMS if the number they're calling is subscribed to DiGi. All requests are free, but you are limited to 10 requests daily. Refer here for more information.
Job Scam Alert!
Please note that DiGi does not make any job offers without first conducting in-depth interviews and face-to-face meetings first. No fees will be requested for such employment offers. All offers will carry official documentation from DiGi Telecommunications Sdn Bhd. Any other letterhead or 3rd party notification would most likely mean that the offer is false.
If the validity of the offer seems suspect, please drop us an email at greatjobs@digi.com.my to verify the offer.
RM123 Promotion valid till 31st December 2008
Dear Valued Customers,
Please be informed that the RM123 promotion for all DiGi Postpaid principal lines will be valid until 31st December 2008.
Effective 1st January 2009, this promotion will no longer be available.
Inaccessible International Prefixes
Dear Valued Customers,
Please note that you may be unable to make calls to and from certain countries for the time being due to blocked prefixes. We are working on this as soon as we can, and in the meantime, please don't hesitate to call customer assistance if you need further information.
SMS Hoax 1
Public Service Message from DiGi:
We advise our customers to ignore any SMS promising cash rewards and cash prizes from unidentified sources.
These SMS are NOT from DiGi. Thank you.
Pesanan Umum daripada DiGi:
Sila abaikan sebarang SMS yang menjanjikan hadiah wang tunai atau sebarang hadiah dari sumber-sumber yang tidak diketahui. SMS ini BUKAN dari DiGi. Terima kasih.
Message 1: "<Tahniah>simcard Anda telah menangi Cabutan bertuah dari"DiGi" wang tunai, RM17,000,00 sila_hub Office; 014.359-0874 terima kasih, Pengirim: DiGi"
Message 2: "T,HNIAH.Simcad Anda bejaya menangi bertuah wang tunai. RM.17, dari"DIGI Sdn Bhd.sila hub:DIGI center di talian 010-9434972 terima kasih. Penghantar DIGI"
Message 3: "TAHNIAH", SIM CARD ANDA MEMENANGI HADIAH CEK TUNAI RM9000.00 CARI PERADUAN "DIGI" SILA HUBUNGI KHIDMAT PELANGGAN : 006281904077791. TERIMA KASIH.
Message 4: "Tahniah Simcard anda memenangi hadiah Cek Tunai dari RM5000 dari AFM Akademi Fantasia Malaysia. Sila hubungi 006281334093111/ 00628133615011 ."
Message 5: "Tahniah anda memenangi wang tunai RM7000 dari DiGi. Sila hubungi 00628383062988 ."
Message 6: "congratulations!!! Anda memenangi CEK TUNAI RM11,000.00 dari DiGi. Info sila hubungi perkhidmatan DiGi 006281339662763. http://www.digi.com.my"
Message 7: "You have just won RM9000! You just need to deposit RM1000 cash into this account and the RM9000 will be yours. Bank account xxxxxxxx."
Message 8: "Tahniah. SIMcard anda telah memenangi hadiah cek tunai RM15,000 plus reload kredit RM250 dari peraduan DiGi. sila hubungi 006281334093111. terima kasih."
Message 9: "Congratulations! You have won a CASH PRIZE worth RM7,000 from DiGi. Please call DiGi Customer Service at 006281383388204."
Message 10: "Congratulations! SIM Card Anda Telah Berjaya Memenangi BONUS Cek Bertuah RM15,000 Dari PETRONAS, Sila Call Di Talian 006281319779888 Terima Kasih."
Message 11: TAHNIAH. Simcard Anda Meme-nangi hadiah cek tunai RM20,000 plus Reload credit 250 dari peraduan DiGi. Sila hubungi Call Centre: 006281241047717 Terima Kasih.
Message 12: "Congratulation!!! Anda memenangi Cash Cheque RM 20,000.00 from DIGI. Info, sila dail perkhidmatan DIGI; +628 1355 390003, www.digi.com.my"
Message 13: "Forward from +60160000015 this is DiGi special gift for every DiGi user. Just send this message to another 10 DiGi user and you'll get RM50 free automatic."
Message 14: "DiGi TELECOMMUNICATIONS SDN BHD, Tahniah!! Simcard Anda dapat bonus RM.17.000, untuk keterengan lanjut sula dil telefon 00006285693774357. Terima kasih." from +6281514324217
Message 15: "My number Prepaid Anda dapat bonus RM 14.000. >From astro MLYS. Sila dail number office: 0062817705397 Terima kasih."
Message 16: "My Prepaid Anda berjaya Memenangi Cek, Rm14,000, From astro MALAYSIA. Sila dial number talian 0061817705397. Terimakasih"
Message 17: "+60162999902 : DiGi is celebrating over 900,000 DiGi holder! Send this message to 9 DiGi holder, you'll receive RM50 free into your cellphone!"
Message 18: "TAHNIAH.Simcard Anda Meme-nangi hadiah cek tunai RM.20.000 plus Reload credit 250 dari peraduan DIGI.Sila hubungi Call Center : 006281233046639 Terima kasih."
Message 19: "Congratulatin Anda dapat bonus RM17,000 from "KLCC COMMU" sila dail number office, 006285888288549. T'rimahkasih."
A number: +6281511014036
Message 20: "TAHNIAH!! Sim Card, anda memenangi Peraduan, dari "AKADEMI-FANTASY". Wang Tunai RM.17,000 Information sila Call; 006285880300678 Terima kasih. Pengirim; DiGi"
Message 21: "AHNIAH.Simcard Anda Meme-nangi hadiah cek tunai RM.20.000 plus Reload credit 250 dari peraduan DIGI.Sila hubungi Call Center : 006281342141555 Terima kasih."
Message 22: "TAHNIAH! Prepaid anda Berjaya memenangi cek RM17.000, - Dari ASTRO MALAYSIA Sila dial number talian office : 006285885788571 Terima Kasih. "
Message 23: "Congratulations Sim-Card anda Telah Bertuah Memenangi Hadiah Utama wang tunai RM.30.000,00 dr "PETRONAS PRIMAS KLCC" Sila/call/tel 014 3593234 Terima Kasih."
Message 24: "Congratulations!!! Anda memenangi 1 buah kereta dari DiGi. Info sila hubungi perkhidmatan DiGi 006281399994933. http://www.digi.com.my."
Message 25: "*Happy New Year 2009* get a phone promo price by visit our 1st Melaka "Biz Phone Cafe". http://www.number94u.com From:SOS Telecommunication (Bacang,Melaka)"
Message 26: "Congratulations!!! Anda memenangi 1 buah kereta dari DiGi. Info sila hubungi perkhidmatan DiGi 006281399994933. http://www.digi.com.my."
Changes to DiGi Prepaid's value-added options
Dear Valued Customers,
Please note that starting 25 September 2008, you will only be allowed to change your plan once a month.
For more info, please click here.
Money Order / Postal Order payment terminated
Dear Valued Customers,
Affective 1 October 2008, Money Order and Postal order would not be accepted as a mode of payment. We apologize for any inconvenience caused.
Full prefix required when making calls & SMS
To make calls, SMS or MMS, please be advised that you are required to include 016/0143/0146/0149 followed by the number. Each phone number should consist of 10 digits. Kindly update all numbers in your phonebook.
Untuk membuat panggilan, SMS atau MMS, anda perlulah menaip nombor awalan 016/0143/0146/0149 diikuti dengan nombor. Setiap nombor telefon mestilah terdiri daripada 10 digit. Sila kemas kini semua nombor telefon mudah alih dalam senarai hubungan anda.
Message 1: "Kalo ada telepon yang NOMOR BERWARNA MERAH jangan diangkat karena bisa menelan jiwa."
Message 2: "Informasi, kalau ada nomor Hp yang 0866 atau 0666 masuk berwarna merah mohon jangan diangkat karena ada virus kematian."
Message 3: "Usahakan besok dari pukul 9 sampai 1, jangan aktifkan hp. Karena ada radiasi Ring In Red (infra red level tinggi, 0866) benar dapat membawa si penerima SMS tewas karena rusak saraf. Waspadai sampai WHO menyatakan aman/"
Apology Notice
Dear Valued Customers,
Due to an unforeseen error, the message in the Heroes Day advertisement published in Chinese dailies on 7th & 8th May stated the 50% discount for calls from DiGi Postpaid to any DiGi numbers are valid from 8th May.
The correct version should be "ON 8th May ONLY".
We regret for any inconvenience caused.
From,
DiGi Telecommunications Sdn. Bhd.
Guidelines on Malaysian Communications and Multimedia Commission (MCMC) maximum 10 prepaid lines (SIM packs)
Dear Valued Customers,
Effective 1st April 2008, as per MCMC requirements, please be informed that each customer can only register up to a maximum of 10 prepaid lines per service provider. Customers who have registered more than 10 prepaid lines prior to 1st April 2008 will be able to keep all these lines. The 10 prepaid lines include both DiGi and Happy SIM packs. For further information, you may contact our Customer Service at 016-2211800. Thank you.
Time to change.
Billing Revision
Dear Valued Customers,
Effective 1st April 2008, DiGi will round off to the nearest multiple of 5 sen on total amount of bill payable. This is applicable to all Over-the-counter payments at DiGi outlets settled in cash and non-cash including cheques, credit cards and charge cards. For more details, please visit here.
New SMS Shortcode Addition
Dear Valued Customers,
We are pleased to announce our new additional SMS shortcode, 2016, which allows you to receive and/or reply promotional messages sent via our system. Thank you.
DiGi dengan bangganya mengumumkan shortkod tambahan baru, 2016. Kini, anda akan dapat menerima dan/atau membalas mesej mengenai promosi DiGi melalui nombor ini. Sekian, terima kasih.
我们很荣幸地为您推出另一个代码2016. 您可通过此代码接收 / 发送促销信息。谢谢。
Malaysia CyberSecurity Awareness
Dear Valued Customers,
In accordance with the Malaysia CyberSecurity Awareness programme, the Malaysian Communications and Multimedia Commission (MCMC) has requested all telecommunication service providers to provide a link to its e-security site, http://www.esecurity.org.my, which aims to educate and create awareness about safe Internet surfing practices.
Emergency rescue made easy
999 - the single number that connects you to the fire department, police and other emergency units in Malaysia.
Gone are the hassles of remembering different numbers for each different rescue units.
The 999 Emergency Line service begins from 1st October 2007 onwards. One Country, One Number.
XMS service terminated
Dear DiGi users, The DiGi XMS service will be discontinued effective 1st July 2007 onwards.
For the times you have enjoyed our XMS services, we would like to thank you for your support and we apologise for any inconvenience caused.
Don't fret though; we'll be bringing you more exciting & innovative services your way soon!
Time to change.
DiGi Advises Customers to Ignore Hoax SMSes Promising Rewards and Cash Prizes
DiGi's Head of Customer Service, Christina Ng, said that these messages are not sent by DiGi and urged customers to report and delete the messages. "DiGi does not condone these chain letter style spam messages. We hope that our customers will not fall prey to these scams."
Ng added, "DiGi customers can get in touch with our customer service personnel at 0162211800 or www.digi.com.my to authenticate and report suspicious messages received."
Abuse of Mobile Communication Service
Dear Valued DiGi Customers,
You are hereby advised that your use of mobile communication services provided by DiGi Telecommunications Sdn Bhd ("DiGi Services") is governed by the relevant and related provisions of the Communications and Multimedia Act 1998 ("the CMA"). Any abuse of the DiGi Services which include the act of composing and transmitting communications that are deemed obscene, indecent, false, menacing and/or offensive in nature with intent to annoy, abuse, threaten or harass the recipient is an offence under Section 233 of the CMA. Examples of such communications include but are not limited to activities of sending blackmail messages, 'poison pen' messages, libelous messages and seditious messages.
If you are found to be in contravention of the CMA, you are liable to a fine not exceeding Ringgit Malaysia Fifty Thousand (RM50,000.00) or imprisonment for a term not exceeding one (1) year or both and shall also be liable to a further fine of Ringgit Malaysia One Thousand (RM1,000.00) for every day during which the offence is continued after conviction.
In addition to the CMA, you may also be found guilty of an offence under section 4(1) of the Sedition Act 1948 which carries a fine not exceeding Ringgit Malaysia Five Thousand (RM5,000.00) or imprisonment for a term not exceeding three (3) years or both, and, for a subsequent offence, imprisonment for a term not exceeding five (5) years.
Opting out from DiGi's SMS and MMS Promotional Messages
If you wish to opt out from DiGi's SMS and MMS Promotional Messages, please send either one of the keywords <OUT> or <KELUAR> to 1994.
Note:
This service is free.
Customers will continue to receive important announcement SMS/MMS such as network related messages, Government
directives, etc.
To request for inclusion again into the promotional list, please contact DiGi Customer Service at 016–221 1800.
