Dear customers, we've noticed a rise in spam calls and SMS recently. Please exercise caution should you receive any SMS or missed call from numbers with odd extensions. Kindly refrain from returning any call or SMS as you may incur high call charges.
This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Broadband Survey 2014. Canvassing period is from 12 April 2014 until 30 June 2014. Notification in major newspapers was published on 28 February 2014. Calls will be made to respondents selected at random from 9:00 am till 4:45 pm daily including Saturdays and Sundays except Federal Territory Kuala Lumpur/Selangor public holidays. Survey completion and/or extensions will be announced in the MCMC website: www.mcmc.gov.my.
Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest cooperation if selected. Thank you.
MCMC Free Phone: 1-800-888-030.
Postpaid Mobile Internet - Revision of Mobile Internet Max 240 (Default Plan)
Dear valued customers,
We are streamlining our product offering by revising the Postpaid Mobile Internet Max 240 to Mobile Internet Max 250 with effect from 15 March 2014. This means that the Pay-As-You-Use charges will be capped at RM250/month. To continue to enjoy better savings, customers have the option to subscribe to the DiGi Postpaid Mobile Internet Monthly 250MB plan from as low as RM28/month.
Personal Data Protection Act 2010
The Personal Data Protection Act 2010 (PDPA) came into effect on 15 /11/13. DiGi is committed to compliance with PDPA and protection of DiGi Customers’ personal info & stands guided by DiGi’s Privacy Statement, a key part of DiGi’s Terms & Conditions. Please visit www.digi.com.my/tnc for our complete and detailed Privacy Statement
Akta Perlindungan Data Peribadi 2010 (PDPA) telah berkuatkuasa mulai 15/11/13. DiGi berkomited mematuhi PDPA dan melindungi info peribadi Pelanggan DiGi berpandukan kpd Penyata Data Peribadi, yg merupakan bhg penting dlm Terma&Syarat DiGi. Sila layar www.digi.com.my/tnc untuk butir-butir terperinci mengenai Penyata Data Peribadi
DiGi® Easy Prepaid – Buddyz™ Revision
Dear valued customers,
Please be informed that effective 1 March 2014, the FREE Buddyz™ voice and SMS quota will be revised to 1,000 mins and 1,000 SMS respectively. Subsequent usage will be charged at 5sen/min and 5sen/SMS.
This revision will only apply to DiGi® Easy Prepaid subscribers who activate their Buddyz™ services before 25 February 2011 and on/after 4 September 2012
DiGi takes its first retailing step with DiGi360° Providing excellent customer experience to its customers
KUALA LUMPUR, 21 November 2008: DiGi Telecommunications (M) Sdn Bhd ("DiGi") launched DiGi360°, the company's inaugural concept store, signalling a new extension of the company's distribution approach towards a more comprehensive retail experience for its customers.
The store was set up with the objective to expand and enhance DiGi's postpaid market share into segments relatively untapped previously. It is designed to provide a more personalised and empowering experience in terms of delivering services more proactively while instilling a sense of pride for being a DiGi customer.
Tom Schnitker, DiGi's Chief Commercial Officer explained, "It is only natural that DiGi is looking into expanding our postpaid segment, which offers a more stable source of revenue for the company. We see a growing market in data services such as games, content downloads and Internet browsing services among the postpaid customers. They are more demanding and require personalised services from their service providers."
According to him, DiGi360° would give a glimpse of the future that DiGi envisaged having – a comprehensive one-stop store that provides a sensory experience, where customers feel they can hang out and enjoy excellent customer experience at every touch point.
"We are using the store in SohoKL as an experimental platform to try out which service concept works best before implementing in our other DiGi Centres and our exclusive dealer outlets. We drew inspiration from other similar telco outlets in the region and in Australia.
DiGi360° is also a perfect platform to convey DiGi's brand values in a consistent, innovative and exciting manner. In line with DiGi's brand values of being Different, Daring and Dynamic for example, we have also installed a firemen's pole in the store for customers who prefer the unconventional way of going downstairs," said Schnitker.
The store also boasts a couple of Malaysia's 'Firsts', namely the Queue Management System (QMS), which completely eliminates the need for customers to take a ticket and queue for their turns. Customers can instead browse through the store and DiGi's specially trained Customer Relations Officers (CROs) will approach them personally, armed readily with all their account information.
Another proud feature of the store is the interactive DiGi Wall. It uses a special interactive technology that responds to body heat, and which was featured in the futuristic movie, Minority Report. Believed to be the first in Asia, this 57" multi-sensory "touch-less" screen allows customers to have fun learning about DiGi, its mobile products and services.
To celebrate the launch of DiGi360°, DiGi customers can enjoy up to 50% discount in selected restaurant and entertainment outlets in Solaris Mont Kiara. For a full list of these promotions, please visit www.digi.com.my/digi360.
DiGi is Malaysia's fastest growing mobile operator driving innovation, simplicity and best value through DiGi Prepaid, DiGi Postpaid and DiGi Business.