Dear customers, we've noticed a rise in spam calls and SMS recently. Please exercise caution should you receive any SMS or missed call from numbers with odd extensions. Kindly refrain from returning any call or SMS as you may incur high call charges.
This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Broadband Survey 2014. Canvassing period is from 12 April 2014 until 30 June 2014. Notification in major newspapers was published on 28 February 2014. Calls will be made to respondents selected at random from 9:00 am till 4:45 pm daily including Saturdays and Sundays except Federal Territory Kuala Lumpur/Selangor public holidays. Survey completion and/or extensions will be announced in the MCMC website: www.mcmc.gov.my.
Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest cooperation if selected. Thank you.
MCMC Free Phone: 1-800-888-030.
Postpaid Mobile Internet - Revision of Mobile Internet Max 240 (Default Plan)
Dear valued customers,
We are streamlining our product offering by revising the Postpaid Mobile Internet Max 240 to Mobile Internet Max 250 with effect from 15 March 2014. This means that the Pay-As-You-Use charges will be capped at RM250/month. To continue to enjoy better savings, customers have the option to subscribe to the DiGi Postpaid Mobile Internet Monthly 250MB plan from as low as RM28/month.
Personal Data Protection Act 2010
The Personal Data Protection Act 2010 (PDPA) came into effect on 15 /11/13. DiGi is committed to compliance with PDPA and protection of DiGi Customers’ personal info & stands guided by DiGi’s Privacy Statement, a key part of DiGi’s Terms & Conditions. Please visit www.digi.com.my/tnc for our complete and detailed Privacy Statement
Akta Perlindungan Data Peribadi 2010 (PDPA) telah berkuatkuasa mulai 15/11/13. DiGi berkomited mematuhi PDPA dan melindungi info peribadi Pelanggan DiGi berpandukan kpd Penyata Data Peribadi, yg merupakan bhg penting dlm Terma&Syarat DiGi. Sila layar www.digi.com.my/tnc untuk butir-butir terperinci mengenai Penyata Data Peribadi
DiGi® Easy Prepaid – Buddyz™ Revision
Dear valued customers,
Please be informed that effective 1 March 2014, the FREE Buddyz™ voice and SMS quota will be revised to 1,000 mins and 1,000 SMS respectively. Subsequent usage will be charged at 5sen/min and 5sen/SMS.
This revision will only apply to DiGi® Easy Prepaid subscribers who activate their Buddyz™ services before 25 February 2011 and on/after 4 September 2012
14,000 new electronic payment touch points nationwide for DiGi customers Flexi e-load payment platform upgraded & expanded to support prepaid and postpaid customers
SHAH ALAM, 28 August 2012 - DiGi Telecommunications Sdn Bhd ("DiGi") is offering greater convenience to all its postpaid and prepaid customers by expanding and upgrading its electronic flexible payment platform infrastructure to 14,000 new customer touch points nationwide. These touch points go live effective today, enabling greater reach and support to customers who reside in rural and suburban areas in Malaysia.
When DiGi first started offering electronic reloads, the denomination value was from RM5 to RM100 with increments of RM1. Subsequently, DiGi launched the Flexi e-load loose change option in 2006, which allowed DiGi prepaid customers to choose a reload value from RM5 to RM100 with increment of RM0.05.
This was followed by the stored reload option in 2009 that enabled customers to store funds for future prepaid reloads in their DiGi account for greater convenience. In time, customers can subsequently reload in lower denominations than the current RM5 at selected participating outlets in smaller towns and rural areas like mini-markets, grocery stores and pharmacies.
The new Flexi e-load system can also support bill payment by postpaid customers; enabling them to make advance or deposit payments, and transact outstanding balance payments for terminated accounts via DiGi's network of dealers. Postpaid customers can even request for their outstanding bill balance as well as unbilled amount to settle their bills at participating DiGi dealer outlets.
Said Chuah Teong Hooi, Head of Product Development: "In 1995, DiGi became the first mobile service provider to offer prepaid services in Malaysia and ever since then, we have been introducing better and easier ways for our customers to reload. Over time, we have increased our network of touch points to offer more services and support our flexi e-load traffic, which contributes 40% of our total reload traffic.
"With the new system in place, we are able to extend our dealership touch points in areas where our expanded customer base has grown. It also accords the added advantage to provide simple yet relevant services to our postpaid customers via our extended network of dealers and street vendors."