Dear customers, we've noticed a rise in spam calls and SMS recently. Please exercise caution should you receive any SMS or missed call from numbers with odd extensions. Kindly refrain from returning any call or SMS as you may incur high call charges.
This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Broadband Survey 2014. Canvassing period is from 12 April 2014 until 30 June 2014. Notification in major newspapers was published on 28 February 2014. Calls will be made to respondents selected at random from 9:00 am till 4:45 pm daily including Saturdays and Sundays except Federal Territory Kuala Lumpur/Selangor public holidays. Survey completion and/or extensions will be announced in the MCMC website: www.mcmc.gov.my.
Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest cooperation if selected. Thank you.
MCMC Free Phone: 1-800-888-030.
Postpaid Mobile Internet - Revision of Mobile Internet Max 240 (Default Plan)
Dear valued customers,
We are streamlining our product offering by revising the Postpaid Mobile Internet Max 240 to Mobile Internet Max 250 with effect from 15 March 2014. This means that the Pay-As-You-Use charges will be capped at RM250/month. To continue to enjoy better savings, customers have the option to subscribe to the DiGi Postpaid Mobile Internet Monthly 250MB plan from as low as RM28/month.
Personal Data Protection Act 2010
The Personal Data Protection Act 2010 (PDPA) came into effect on 15 /11/13. DiGi is committed to compliance with PDPA and protection of DiGi Customers’ personal info & stands guided by DiGi’s Privacy Statement, a key part of DiGi’s Terms & Conditions. Please visit www.digi.com.my/tnc for our complete and detailed Privacy Statement
Akta Perlindungan Data Peribadi 2010 (PDPA) telah berkuatkuasa mulai 15/11/13. DiGi berkomited mematuhi PDPA dan melindungi info peribadi Pelanggan DiGi berpandukan kpd Penyata Data Peribadi, yg merupakan bhg penting dlm Terma&Syarat DiGi. Sila layar www.digi.com.my/tnc untuk butir-butir terperinci mengenai Penyata Data Peribadi
DiGi® Easy Prepaid – Buddyz™ Revision
Dear valued customers,
Please be informed that effective 1 March 2014, the FREE Buddyz™ voice and SMS quota will be revised to 1,000 mins and 1,000 SMS respectively. Subsequent usage will be charged at 5sen/min and 5sen/SMS.
This revision will only apply to DiGi® Easy Prepaid subscribers who activate their Buddyz™ services before 25 February 2011 and on/after 4 September 2012
DiGi pioneers faster, user-friendly and attractive reload method to top up prepaid credit with new service
Kuala Lumpur, September 10, 2001 - DiGi Telecommunications today launched nationwide an alternative reload method using a new interactive medium called "Star Codes" to reload prepaid credit for its DiGi Prepaid Plus customers.
Promising a faster and more efficient delivery of DiGi Prepaid Plus reloads to customers, Star Codes is an alternative prepaid reload method to the current method via the Interactive Voice Recall (IVR) service. The method utilises the Unstructured Supplementary Service Data (USSD) medium to reload using short numerical codes. Customers can reload their own 016 Prepaid Plus mobile phones or reload for another 016 Prepaid Plus mobile number.
"Creating another breakthrough for the telecommunications industry, reloading using the Star Codes method reduces the dependency on upgrading IVR ports to accommodate the growth in customer numbers. The method provides a more appropriate solution when numeric data or when speed access is an important consideration," explained Mr. Tore Johnsen, DiGi's Chief Operating Officer.
With the Star Codes method in place, customers now have 2 options of activating their prepaid reloads - reloading via calling the IVR number (016 299 1800) is still available as an alternative. A reload in this manner just takes a few seconds to activate the reload process in comparison to the average two minutes on the IVR system. The method is also a simplified reload interface as the customer can easily submit the secret number of the reload coupon from their own mobile phone.
Furthermore, this system reduces customers' error in keying in the wrong reload PIN numbers or mobile numbers because they are able to visually confirm that the correct digits are keyed with the appearance of text based interface.
The Star Codes method requires customers to enter the code *123*, followed by the 14 digit reload number and the # sign. Customers can obtain the 14 digit reload number at more than 6,500 outlets nationwide. Once this is completed and is considered a successful validated reload, the customer will receive a message from DiGi via SMS, to update his or her balance.
In comparison with IVR, Star Codes will also be a cost-effective measure for DiGi as there will be reduced IVR investments. With this system, DiGi will not spend in extending IVR capacity when there is an increase of Prepaid Plus reloads. Customers can reload with the Star Codes method instead.
In future, customers will be able to utilize Star Codes as a fast and convenient way of accessing other DiGi services such as djuice, DiGi Mobile Downloads and DiGi Mobile Dedications.
"The introduction of this innovative service is in sync with our prepaid strategy to enhance our product. In this respect, we will be concentrating on segment packaging to penetrate new niche markets, developing lifestyle and interactive value added services, and partnering world-class lifestyle brands to deliver a suite of interesting products and services for customers.
"In addition, we will also look into effectively building our sales and distribution channels to ensure that prepaid reloads are easily accessible and available. DiGi has always been in the forefront of introducing industry leading products and services that will take them beyond mere satisfaction. Such initiatives boost the high value in service offerings that DiGi and the telecommunications industry will offer consumers," explained Mr. Johnsen.
In its aim to provide prepaid customers with excellent and best-in-quality service, DiGi has already to date forged smart partnerships with various organisations to extend its distribution channel. DiGi pioneered the e-pay concept for reloads in the country where customers can reload at these terminals located at petrol kiosks, pharmacies and shopping outlets throughout the country.
Besides that, customers can also reload their Prepaid Plus at Public Bank, Maybank Berhad and Maybank Finance Automatic Teller Machines Another significant partner for prepaid reloads is GHL Systems whereby together with them, DiGi launched Whoops!, which is the only current reload mechanism in the country without the usage of PINS or Cards. DiGi is also the only telecommunications company in the country to offer prepaid reloads 24-hours a day. This is made available through the partnership which was sealed two weeks with Convenience Shopping, owner and operator of 7-Eleven stores in the country.
Currently, DiGi is exploring more indirect and non-traditional channels to beef up its access to potential customers. "Through our carefully planned strategy, we hope to become the preferred prepaid option in the country," expressed Mr. Johnsen.
DiGi, with its core philosophy of "Connecting You to Your World", is a telco that listens to its customers and tailors its services to suit their lifestyles - services that are meaningful and relevant, enhancing the way they live, work and play. DiGi is the first telco to launch the prepaid concept for mobile services in Malaysia and till today remains the market leader. DiGi is also the first telco in Malaysia to launch a revolutionary and cost-saving postpaid mobile service to suit the different usage and lifestyle patterns of the customers of today in line with full deregulation.
With its unwavering focus on providing customer-delight, DiGi offers the most comprehensive and innovative range of products and services to take its customers beyond mere satisfaction. This is reflected in its many industry-leading offerings, all of which are delivered with and exceptional standard of service that best exemplifies DiGi's professionalism and commitment to their customers nationwide.