Dear customers, we've noticed a rise in spam calls and SMS recently. Please exercise caution should you receive any SMS or missed call from numbers with odd extensions. Kindly refrain from returning any call or SMS as you may incur high call charges.
This is to inform that the Malaysian Communications and Multimedia Commission (MCMC) is conducting the Broadband Survey 2014. Canvassing period is from 12 April 2014 until 30 June 2014. Notification in major newspapers was published on 28 February 2014. Calls will be made to respondents selected at random from 9:00 am till 4:45 pm daily including Saturdays and Sundays except Federal Territory Kuala Lumpur/Selangor public holidays. Survey completion and/or extensions will be announced in the MCMC website: www.mcmc.gov.my.
Please note that the survey does NOT collect any money nor solicit any sales. MCMC has assured that data collected will be kept in the strictest confidence and will be used only to formulate national statistics. While the survey is not compulsory, we would like to strongly urge our customers to give the fullest cooperation if selected. Thank you.
MCMC Free Phone: 1-800-888-030.
Postpaid Mobile Internet - Revision of Mobile Internet Max 240 (Default Plan)
Dear valued customers,
We are streamlining our product offering by revising the Postpaid Mobile Internet Max 240 to Mobile Internet Max 250 with effect from 15 March 2014. This means that the Pay-As-You-Use charges will be capped at RM250/month. To continue to enjoy better savings, customers have the option to subscribe to the DiGi Postpaid Mobile Internet Monthly 250MB plan from as low as RM28/month.
Personal Data Protection Act 2010
The Personal Data Protection Act 2010 (PDPA) came into effect on 15 /11/13. DiGi is committed to compliance with PDPA and protection of DiGi Customers’ personal info & stands guided by DiGi’s Privacy Statement, a key part of DiGi’s Terms & Conditions. Please visit www.digi.com.my/tnc for our complete and detailed Privacy Statement
Akta Perlindungan Data Peribadi 2010 (PDPA) telah berkuatkuasa mulai 15/11/13. DiGi berkomited mematuhi PDPA dan melindungi info peribadi Pelanggan DiGi berpandukan kpd Penyata Data Peribadi, yg merupakan bhg penting dlm Terma&Syarat DiGi. Sila layar www.digi.com.my/tnc untuk butir-butir terperinci mengenai Penyata Data Peribadi
DiGi® Easy Prepaid – Buddyz™ Revision
Dear valued customers,
Please be informed that effective 1 March 2014, the FREE Buddyz™ voice and SMS quota will be revised to 1,000 mins and 1,000 SMS respectively. Subsequent usage will be charged at 5sen/min and 5sen/SMS.
This revision will only apply to DiGi® Easy Prepaid subscribers who activate their Buddyz™ services before 25 February 2011 and on/after 4 September 2012
Digi’s Best For Entertainment Network Set To Become Stronger, Wider, Better in 2017
900MHz spectrum to give customers stronger indoor signal, wider outdoor coverage and better network capacity for a superior internet experience
Digi’s network is most advanced in Malaysia with widest LTE-A coverage, VoLTE at all 4G sites and VoWiFi to come
4G population coverage now covers 85% nationwide in 275 cities and towns
SUBANG JAYA, 14 February 2017 - Digi Telecommunications Sdn Bhd (Digi) expanded its 4G LTE network coverage up to 85% of Malaysia’s population in 275 cities and towns as of end-2016. Along with this, the telco has also expanded its faster LTE-Advanced (LTE-A) network coverage to serve 41% of Malaysians in 61 cities and towns.
Speaking to journalists during a media briefing, Digi’s Chief Network Officer (CNO) Kesavan Sivabalan said: “We have been aggressively expanding our network across Malaysia over the past year and today, we are thrilled to be able to serve 85% of Malaysians with high speed, consistent internet on our ‘Network Built for Entertainment’.”
Digi’s 4G LTE network fared well in the recently released Malaysian Communications and Multimedia Commission (MCMC) Network Performance Report 2016 showing that it was the best network in Malaysia with the lowest latency and high responsiveness meaning customers experience very little lag when surfing the internet, streaming video or gaming.
The MCMC report also pointed out that Digi’s 4G LTE network showed very good consistency in terms of availability and speeds in most regions across Malaysia particularly Sabah, Sarawak, Northern and Southern regions making it the best network for entertainment.
“We are not obsessed with speed. Two years ago when we started rolling out our 4G LTE network, we were already fast enough to provide a high speed internet experience for our customers to do everything from messaging and social media to streaming video content. Instead, we are more focused on building network performance to provide a better and consistent experience with very little lag or buffering,” Kesavan said.
“However, for customers who want higher internet speeds, we also been overlaying our network and today offer the widest LTE-A in the country which potentially doubles our internet speed when using LTE-A capable devices,” he added. Since early 2016, many newly launched devices are LTE-A capable.
Customers who are looking for new telecommunications technology are also in for a treat as Digi now offers Voice-over-LTE (VoLTE) at all its 4G LTE sites which offers high definition voice calls and faster call connection. In the pipeline is Voice-over-WiFi technology which will be launched soon.
Looking ahead, Digi customers stand to benefit a lot more with the telco already preparing to activate its 900MHz spectrum coverage nationwide.
“The 900MHz spectrum that we will activate in July is a game changer. With it, customers will see significant improvements such as stronger indoor coverage, wider outdoor coverage and better internet capacity,” Kesavan said.
“Our network has been reliant on our 1800MHz and 2600MHz spectrums which come with lower coverage area and less ideal indoor coverage. Our new 900MHz spectrum gives many advantages. For indoor coverage, customers will see much stronger signal and because it has a wider coverage area, customers will also see improvements outdoors. In addition, when layered with our 1800MHz and 2600MHz spectrums, customers will experience better network capacity to stream their favourite videos and play games which makes Digi the Network Built for Entertainment’,” Kesavan added.
For more information and a current map of Digi’s 4G LTE and LTE-A coverage area, visit digi.my/4GLTE.