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HOME > FAQS
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iPhone
  • What are my payment options if I sign up for the iPhone 5 device bundle?
    You may pay via cash, cheque or credit card.
  • Will I be required to make an advance payment if I sign up for the iPhone 5 device bundle?
    No, there is no advance payment required for Corporate registrations.
  • Will I be penalised if I terminate my DiGi SmartBizPlan contract before my term is over?
    Yes, please refer to the equation below for the current penalty rules:
    50% of DiGi SmartBizPlan Commitment Fee x 24 months
    24 months    		 X Remaining Months in Contract + RM100 Admin. Fee = Z
  • Will there be restrictions if I pay via credit card?
    No, there will be no restrictions if you pay via credit card.
  • Can I purchase the iPhone 5 without contract?
    No. All DiGi devices come only with contract.
Family Plans
  • What happens to the existing Enterprise or Business Family Plan?
    Enterprise Family Plan will be discontinued effective 15 June 2012 onwards. However, existing Enterprise Family Plan subscribers will still be able to continue enjoying this service. Cooling off period for Enterprise Family plan is from 15 June - 15 July 2012. Business Family Plan will be continued until further notice.
  • Who is eligible to sign up for the new DG Smart Family Plan?
    The new DG Smart Family Plan is open to all Mass Individual, Personal Corporate Individual, Corporate and Corporate Individual for new registration, MNP, Pre to Post conversion and change of plan from non-contractual plan.
  • I am a principal line holder. How many supplementary lines can I have under the new DG Smart Family plan?
    You are allowed to have up to six (6) supplementary lines per principal line under the new DG Smart Family plan.
  • Will there be discounts for calls/SMS/MMS between the principal and supplementary line holder(s) under the new DG Smart Family plan?
    Yes. Domestic calls/SMS/MMS between the principal and supplementary line holder(s) are FREE of charge. This is capped at 40 hours of voice calls, 3,000 SMS and 3,000 MMS per month for each line. No CUG.
  • Is there any advance payment when I sign up for DG Smart Family Plan?
    There is no advance payment for Corporate customers.  However, advance payment is compulsory for Personal Corporate Individual and Corporate Individual customers.
  • Is there any Auto-Billing rebate if I sign up for the new DG Smart Family Plan?
    Auto-Billing rebate is not applicable to supplementary lines. It can only be deducted from the Principal account.
  • I am currently subscribed to Business/Enterprise Family Plan. Can I switch to the new DG Smart Family/DG Postpaid Plus Family Plan?  
    Yes, you can switch/upgrade to the new supplementary plan as long as your existing plan is not tied to any phone contract.
  • Can I sign up for DG Smart Family with a phone bundle contract?
    Yes, you can.
  • Will my FREE 600MB Mobile Internet quota be pro-rated in my first month's bill?
    Yes, your FREE 600MB Mobile Internet quota will be pro-rated based on the number of days your bill is activated until the next billing cycle.  
  • What happens if my Mobile Internet usage exceeds 600MB? Will there be additional charges for excess usage?
    No, there will be no additional charges if you surf the Internet after you have exceeded your Mobile Internet quota. However, you will be connected to the Internet at 2G speeds until your next billing cycle. Further access to the Internet is subject to DiGi's Fair Usage Policy.
  • My Mobile Internet speed is extremely slow after I have exceeded my monthly quota. What can I do?
    You may opt to upgrade (not top up) to a higher Mobile Internet plan of 1GB at RM48/month, 3GB at RM68/month or 5GB at RM88/month.
  • How will I know if I have exceeded my monthly quota?
    You will receive SMS notifications upon reaching 75% and 100% of your monthly quota.
  • How do I upgrade my existing supplementary plan to DG Smart Family?
    Just call our DiGi Customer Service Helpline at 016-2211 800. Our friendly DiGi Consultant will assist you accordingly.
  • Is my FREE 600MB Mobile Internet quota applicable for Internet roaming?
    No, your FREE 600MB Mobile Internet quota is applicable for domestic use only. Standard Internet roaming charges (on top of your monthly commitment fee) will apply when you travel abroad.
  • Can I carry forward any unused Mobile Internet quota into the following month?
    No, any unused Mobile Internet quota will be forfeited. You cannot carry it forward to the following month or transfer it to another line.
  • Does the new DG Smart Family plan come with bundled voice minutes, SMS and MMS?
    No, the new DG Smart Family plan does not come with bundled voice minutes, SMS or MMS. All services (except for your bundled Mobile Internet quota and FREE unlimited services such as Facebook Zero, Wikipedia Zero and DiGiMusic™ Play Lite) will be charged on a Pay-As-You-Use (PAYU) basis.
  • I am a supplementary line holder. Will I be able to enjoy FREE calls/SMS/MMS to my principal line holder?
    Yes, you will enjoy FREE calls/SMS/MMS to your principal line holder (as well as to other supplementary line holders under the same principal account). This is capped at 40 hours of voice calls, 3,000 SMS and 3,000 MMS per month for each line. While travelling abroad, prevailing international roaming charges will apply.
  • Will I earn BonusLink Points when I pay my monthly commitment fee for DG Smart Family?
    No, you will not earn BonusLink Points when you pay your monthly commitment fee for DG Smart Family.
  • Is the Easy Payment Plan (EPP) available for device bundles with DG Smart Family?
    Yes, the Easy Payment Plan (EPP) is available for device bundles with DG Smart Family (24-month contract). 
  • What are the payment options available for device bundles with DG Smart Family?
    You can either pay via cheque, cash or credit card.
  • Can I purchase device bundles with other supplementary plans such as DG Postpaid Plus Family?
    No, DG Smart Family is the only supplementary plan that is available for device bundles.
  • Is there any advance payment when I sign up for DG Smart Family with device bundle?
    Advance payment is applicable to PCI and CI customers, except for Corporate customers.
  • Will there be any penalty fee for early contract termination?
    A: Yes, premature contract termination fee applies to device bundled with DG Smart Plan™.
  • Can I downgrade my DG Smart Family or switch to other plans during my contract period?
    No, you can't.
  • What is the difference between Business Family, DG Smart Family and DG Postpaid Plus Family?
    DG Smart Family DG Postpaid Plus
    Rate Plan/Charges Business Family (For Internet Customer) (For Voice Customer)
    Commitment fee  - RM28 RM28
    Monthly Fee RM10  -  -
    Calls DiGi to DiGi 18 sen / min 15 sen / min
    Pay-As-You-Use     (PAYU)    		 15 sen / min
    DiGi to other network operators 25 sen / min
    SMS DiGi to DiGi 5 sen / SMS 10 sen / SMS 10 sen / SMS
    DiGi to other network operators 10 sen / SMS
    MMS DiGi to DiGi 20 sen / MMS 20 sen / MMS 20 sen / MMS
    DiGi to other network operators
    • FAQ for Unlimited Facebook zero and Unlimited Wikipedia zero:
  • What is Facebook Zero and Wikipedia Zero?
    Facebook Zero and Wikipedia Zero are the light-weight, text-only versions of the standard Facebook Wikipedia mobile sites.
  • Will my access to Facebook Zero and Wikipedia Zero use up any of my FREE 600MB Mobile Internet quota under the new DG Smart Family plan?
    No, accessing Facebook Zero and Wikipedia Zero will not use up any of your FREE 600MB Mobile Internet quota under the new DG Smart Family plan.
  • In what scenario will my access to Facebook Zero and Wikipedia Zero use up any of my FREE 600MB Mobile Internet quota under the new DG Smart Family plan?
    You will use up some of your FREE 600MB Mobile Internet quota if you:
    a. access Facebook Zero and/or Wikipedia Zero via any mobile browser other than Opera Mini;
    b. download images/photos or videos within Facebook Zero and/or Wikipedia Zero;
    c. access the standard Facebook and Wikipedia mobile sites; and/or
    d. click on any external link that will lead you out of Facebook Zero and/or Wikipedia Zero.
  • What happens to my FREE Unlimited Access to Facebook Zero and Wikipedia Zero if my Mobile Internet usage exceeds 600MB? Will there be additional charges for excess usage?
    You will be able to continue surfing Facebook Zero and Wikipedia Zero at no extra charge. However, you will be connected to the Internet at 2G speeds until your next billing cycle. Further access to the Internet is subject to DiGi's Fair Usage Policy.
  • Why do I have trouble accessing Wikipedia Zero on my BlackBerry®?
    Unfortunately, BlackBerry® devices use their own Access Point Name (APN) instead of the DiGi Internet APN when accessing the Internet. This means that Wikipedia cannot recognise your connection as being from the DiGi network. As such, access to Wikipedia Zero via BlackBerry® devices is temporarily unavailable.
  • Are the Facebook Zero and Wikipedia Zero service free for International roaming?
    No. These services are applicable for domestic usage only. Standard data roaming charge is applicable on top of the respective roaming operator's monthly commitment fee.
    • FAQ for DiGiMusic™ Play Lite:
  • What is DiGiMusic™ Play Lite?
    DiGiMusic™ Play Lite is a music service that allows you to download 100 songs onto your smartphone via the DiGiMusic™ Play Lite application. This lite version is currently available for FREE if you are subscribed to DG Smart Family only.
  • How many songs can I download onto my DiGiMusic™ Play Lite playlist?
    You can download up to a 100 songs onto your DiGiMusic™ Play Lite playlist.
  • I have downloaded 100 songs onto my playlist. Can I download more songs if I delete some of them?
    Yes, you can.
  • What happens if I want to download and store more than 100 songs on my playlist? Will I be charged for additional usage?
    Yes. You may opt to upgrade to DiGiMusic™ Play at RM5 per month to enjoy unlimited song downloads.
  • Are song downloads via DiGiMusic™ Play Lite free during international roaming?
    No. DiGiMusic™ Play lite is applicable for domestic usage only. Standard data roaming charge is applicable on top of its monthly commitment fee.
  • When and where can I sign up for the new DG Postpaid Plus Family plan?
    You can sign up for the new DG Postpaid Plus Family plan starting 15 June 2012 at your nearest DiGi Outlet, DiGi Roadshow or Authorised Dealer. You can also sign up via DiGi Store Online (for new sign-ups only).
  • Who can sign up for the new DG Postpaid Plus Family plan?
    The new DG Postpaid Plus Family plan is open to all Mass Individual, PCI, Corporate and Corporate Individual subscribers (including MNP, plan conversion and Prepaid-to-Postpaid conversion customers).
  • Which are the Principal Plan(s) allowed to sign up for the new DG Postpaid Plus Family plan? 
    All Principal Plans are eligible to sign up for the new DG Postpaid Plus Family Plan (max. 6 supplementary lines per principal).
  • Will there be discounts for calls/SMS/MMS between the principal and supplementary line holder(s) under the new DG Postpaid Plus Family plan?
    Yes. Domestic calls/SMS/MMS between the principal and supplementary line holder(s) are FREE of charge. This is capped at 40 hours of voice calls, 3,000 SMS and 3,000 MMS per month for each line.
  • I want to sign up for DG Postpaid Plus Family. Do I have to make an Advance Payment?
    Yes, you are required to make an Advance Payment of RM28 (your first month's commitment fee) upon sign up.
  • Will I enjoy a monthly rebate of RM5 if I sign up for Auto Billing with DG Postpaid Plus Family?
    No, the monthly Auto Billing rebate of RM5 can only be deducted from a principal account's monthly bill.
  • Can I switch/upgrade from my existing supplementary plan to the new DG Postpaid Plus Family plan? 
    Yes, you can switch/upgrade to the new DG Postpaid Plus Family plan as long as your existing plan is not tied to a contract.
  •  Can I sign up for DG Postpaid Plus Family with a phone bundle contract?
    No, there are currently no phone bundle contracts available with DG Postpaid Plus Family.
  • Will my bundled voice minutes, SMS and MMS be pro-rated in my first month's bill?
    Yes, your FREE calls/SMS/MMS will be pro-rated based on the number of days your bill is activated until the next billing cycle.
  • Will I be charged for subsequent usage after I have exceeded my bundled voice minutes, SMS and MMS under the new DG Postpaid Plus Family plan?
    Yes, you will be charged standard Pay-As-You-Use (PAYU) rates after you have exceeded your bundled voice minutes, SMS and MMS under the new DG Postpaid Plus Family plan.
  • Can I carry forward any of my unused voice minutes, SMS and MMS into the following month?
    No, any unused voice minutes, SMS and MMS will be forfeited. You cannot carry them forward to the following month or transfer them to another line.
  • How much will it cost to connect to the Internet? Is there a maximum charge?
    You will be charged a standard Pay-As-You-Use (PAYU) rate of 30sen/MB if you connect to the Internet. The maximum charge for this service is RM240/month for each line.
  • Can I purchase additional Internet quota or upgrade to Mobile Internet Monthly 1GB, 3GB or 5GB?
    No, there are no Internet add-ons available for DG Postpaid Plus Family. You are advised to subscribe or switch to DG Smart Family should you require a monthly Mobile Internet quota. A: Nope. Internet quota add-on or or top-up is no applicable for DG Plus Family Plan. You are advise you to change plan to DG Smart Family Plan should you require high Internet quota.
  • Are my bundled voice minutes, SMS and MMS applicable for international roaming?
    No, your bundled voice minutes, SMS and MMS are applicable for domestic use only. Standard international roaming charges (on top of your monthly commitment fee) will apply when you travel abroad.
  • Does the new DG Postpaid Plus Family plan comes bundled with free Internet quota?
    No, the new DG Postpaid Plus Family plan does not comes bundled with free Internet quota.
  • Will I earn BonusLink Points when I pay my monthly commitment fee?
    No, you will not earn BonusLink Points when you pay your monthly commitment fee.
Automatic Credit Limit Alert
  • What is ACLA?
    ACLA is a notification service that alerts you via SMS whenever the accumulated charges in your account reaches a pre-selected level within your total credit limit.
  • What group of customers can use ACLA?
    The ACLA service is applicable to:
    all existing and new Contractual Company Registrations
    all Individual customers under DiGi Business rate plans (with or without mobile phone subsidies)
  • How many SMS alerts will I receive when my call charges reach the pre-selected notification level?
    You will receive two (2) SMS alerts when you reach the chosen alert level - one in English and the other in Bahasa Malaysia. For example:
    Customer A chooses to be alerted when he reaches 80% of his credit limit. Two SMS alerts - one in English and the other in Bahasa Malaysia will be sent to Customer A when he reaches 80% of his credit limit.
  • Do I need to register/subscribe to the ACLA service?
    To activate or make a change to your ACLA alerts, you may either:
    • Call DiGi Customer Service at 016-221 1800
    • Visit your nearest DiGi Centre
    • Dial *128# from your mobile
  • Will I be charged for changes to the ACLA SMS notification level?
    No, ACLA level changes are free of charge.
  • Will all contracts or lines under Contractual Company Registrations receive ACLA alerts once the total call charges for the account reaches the pre-selected ACLA notification level?
    Yes, all users or contracts under the account will receive the SMS alert notifications.
  • What are the SMS messages that customers will receive when their call charges reach the pre-selected alert level and what are the actions required?
    ACLA alert category When the Accumulated Charges in your DiGi account reaches
    or exceeds:    		 Advisory
    1st SMS alert 50% of your total Credit Limit or 60% of your total Credit Limit Take note of the notification that alerts you on the status of your Accumulated Charges.
    2nd SMS alert 70% of your total Credit Limit or 80% of your total Credit Limit or 90% of your total Credit Limit You are encouraged to remit some payment to reduce the Accumulated Charges in your account to avoid service interruption.
    3rd SMS alert 100% of your total Credit Limit (automatically sent to all customers) Your line will be barred temporarily. For reactivation, remit a minimum payment equivalent to 75% of your total Credit Limit.
DiGi SmartBizPlan
  • Who can sign up for DiGi SmartBizPlan?
    The new DiGi SmartBizPlan is open to all Business customer registrations. We know that different-sized businesses have different wants and needs – the new rate plans under DiGi SmartBizPlan are designed to suit businesses of all sizes.
  • What are the benefits of signing up for DiGi SmartBizPlan?
    By signing up for DiGi SmartBizPlan, you will enjoy:
    • UNLIMITED FREE CALLS among colleagues within the same account
    • LOWEST CALL RATES from 6sen/min
    • FREE MOBILE INTERNET AND SMS for every line sign-up
    • More affordable pay-as-you-use mobile internet at 30sen/MB
    • Making calls for less when roaming overseas
    • UNLIMITED INTERNET ROAMING at RM32/day
    • Best BIZ IDD call rates from 14sen/min to top 18 BIZ countries
    • MORE FREEBIES when you sign up for MORE LINES
  • What does "UNLIMITED FREE CALLS / CUG" mean?
    CUG is short for "Call User Group", a feature that will be available to you if you sign up for DiGi SmartBizPlan. This means that you will be able to make unlimited FREE calls to your staff, colleagues and bosses anytime and anywhere, provided that your lines are all registered under the same account.
  • What does "LOWEST CALL RATES" refer to?
    With DiGi SmartBizPlan 120, a local call to a DiGi number costs only 6sen/min. This rate plan also allows you to text other DiGi numbers at only 2sen/SMS within the local network.
  • How do I get FREE MOBILE INTERNET and SMS for every line that I sign up for?
    All you need to do is sign up for six (6) DiGi SmartBizPlan lines or more under a single DiGi account.
  • What does "CALL FOR LESS when roaming overseas" refer to?
    DiGi SmartBizPlan is #1 when it comes to Roaming Call Rates. We offer the lowest "Call Home" and "Call Local" roaming rates, starting from only 50sen/min. Please refer to our roaming table for more information.
  • What does "UNLIMITED INTERNET ROAMING" refer to?
    With DiGi SmartBizPlan, you only need to pay RM32/day for the initial 3MB of data usage when you are roaming overseas. After that, you will be able to use as much data as you need for FREE. Please refer to our Internet following tables for more information.
  • I often call my business partners overseas. How much will I be charged for an International Direct Dial (IDD) call under DiGi SmartBizPlan?
    DiGi SmartBizPlan offers you the lowest IDD call rates, starting from only 14sen/min. Please refer to our IDD call rates for more information.
  • What will happen to the existing DiGi Business plans (e.g. BIZ 25, BIZ 50, BIZ 70, etc.)?
    They will be discontinued from sale effective 1 October 2012. If you are an existing DiGi Business plan user, your contract will still be valid and there will be no changes to your current services. There will be no automatic or forced migration to DiGi SmartBizPlan.
  • I am already a DiGi Business / DG Smart Plan™ / iDiGi customer. Can I switch over to DiGi SmartBizPlan?
    Yes, you can. However, you may have to fulfil certain terms and conditions before the switch, depending on your current contract and tenure. Please contact your Account Manager or speak to our Customer Service representative at 016-299 8888 for more information and/or help on switching plans.
  • Will I receive a notification once I’ve reached my Mobile Internet quota? Will there be additional charges for excess usage?
    You will receive notifications via SMS upon reaching 75% and 100% of your Mobile Internet quota. There will be no additional charges if you surf the Internet after you have exceeded your monthly Internet quota. However, you will be connected to the Internet at 2G speeds until your next billing cycle. Further access to the Internet is subject to DiGi's Fair Usage Policy.
  • Can I sign up for supplementary lines under a DiGi SmartBizPlan principal line?
    Yes, you can have up to six (6) Business Family, DG Smart Family or DG Postpaid Plus Family supplementary lines under a DiGi SmartBizPlan principal line.
  • Can I combine my device subsidy with my colleagues' if we are all DiGi SmartBizPlan users under the same account?
    Yes, you can. Please refer to the subsidy allocation table for more information.
  • Can we also share the commitment fees across the same account?
    Yes, commitment sharing is applicable under DiGi SmartBizPlan, provided that your account has a minimum of ten (10) principal voice lines or a minimum monthly commitment of RM500.
  • How many phone contracts can I sign up for under DiGi SmartBizPlan?
    You can sign up for as many phone contracts as you want under Corporate registration. However, Corporate Individual subscribers can only sign up for a maximum of four (4) lines per NRIC - two (2) lines with phone contracts and two (2) lines without.
  • Can I sign up for DiGi SmartBizPlan without taking the 24-month contract?
    No. The DiGi SmartBizPlan is only available with a 24-month contract.
  • Will I receive a rebate if I sign up for Auto Billing?
    Yes. If you sign up for Auto Billing, you will receive a rebate of RM5/month for the first six (6) months of subscription. The Auto Billing rebate is given per account, not per line.
  • Will I be penalised if I terminate my DiGi SmartBizPlan contract before the end of term?
    Yes. Your penalty fee will be calculated based on the remaining months on your contract. Please contact your Account Manager or speak to our Customer Service representative at 016-299 8888 for more information.
  • Can I upgrade my Mobile Internet plan if my free MI quota is insufficient?
    Yes, you can. However, your free MI quota will be forfeited once you upgrade.
  • What happens if I upgrade or add-on a Mobile Internet (MI) package in the middle of the month?
    Your MI charges will be pro-rated. You will also be able to enjoy your new MI quota in full.
  • I have just subscribed to a Bulk SMS package, but there are still free SMS in my freebie bucket. Will I be charged for the Bulk SMS add-on right away, or will charges only begin after I have used up all my free SMS?
    You will be charged for the Bulk SMS package upon subscription. This will continue every month until you unsubscribe from the package.
  • My rate plan comes bundled with 300 free DiGi - DiGi SMS. Can I upgrade to Bulk SMS 500?
    Yes, you can upgrade to Bulk SMS 500 at RM5/month. However, all free SMS allocated to you will be forfeited.
  • What happens if I upgrade or add-on a Bulk SMS package nearing the end of the month?
    You will be charged the full price, i.e. RM3 or RM5, depending on the package that you choose.
  • How do I make International Direct Dial (IDD) calls?
    To make an IDD call, dial <00 or +> <Country Code> <Area Code> <Phone Number> and you will be connected right away.

    Example
    To make an IDD call to Singapore, dial 00 65 83 1234567 or +65 83 1234567
  • How do I make a BIZ IDD call?
    To make a BIZ IDD call, dial <00> <Country Code> <Area Code> <Phone Number>

    Example
    IDD call to Singapore: 00 65 83 1234567
  • I am currently subscribed to an old DiGi Business plan. Can I enjoy these new IDD rates?
    Sorry, you must be subscribed to DiGi SmartBizPlan to enjoy the new IDD rates. However, you can still enjoy the IDD 133 rates with the old DiGi Business plan that you are currently using.
  • What is the charging block?
    You will be charged based on 30-second charging blocks.
  • Do the charging rates vary at different times of day?
    No, charging rates are the same at any given time.
  • How much will I be charged if I want to make an IDD video call?
    Standard 3G Video Call rates will apply. For more info, please visit www.digi.com.my.
  • Can I enjoy these IDD rates when I travel overseas?
    No, these IDD rates are only applicable for calls made from Malaysia.
  • What do you mean by "Daily Unlimited Internet Roaming"?
    Daily Unlimited Internet Roaming is when a subscriber enjoys free data usage beyond the 3MB quota granted on the same day.
  • What are the rates for data usage below 3MB?
    Subscribers will be charged the following rates:
    • RM10.67/MB with a 10kb charging block, for RM32/day
    • RM15.33/MB with a 10kb charging block, for RM46/day
    • RM18.66/MB with a 10kb charging block, for RM56/day
  • Are there any extra charges for the networks available?
    No, there are no extra charges for the networks available. You will only be charged RM32, RM46 and RM56 each day, depending on the country that you are in, as well as the operator that you are on.
  • What are the countries and operators available for this promotion?
    Please refer to the following list of countries and operators:
    Roam Abroad via these Operators at RM32/day*
    Country Operator
    Australia Telstra
    Brunei DST
    Cambodia Latelz
    Hong Kong Peoples - China Mobile
    Indonesia Indosat
    Macau Hutchison
    New Zealand Telecom New Zealand
    Pakistan Telenor
    Philippines Smart
    Singapore Starhub
    South Korea Olleh (KTF)
    Taiwan Chunghwa
    Thailand Dtac
    Vietnam Vinaphone
    Roam Abroad via these Operators at RM46/day
    Country Operator
    Bangladesh Grameenphone
    Denmark Telenor
    India Uninor
    Norway Telenor
    Sweden Telenor
    Roam Abroad via these Operators at RM56/day
    Country Operator
    Austria T-Mobile
    Belgium BASE
    Brazil Claro
    Czech Republic T-Mobile
    France Orange
    Germany E-Plus
    Greece Cosmote
    Hungary T-Mobile
    Italy TIM
    Japan NTT Docomo
    Netherlands KPN
    Poland Era
    Qatar Qtel
    Serbia Telenor
    Slovakia T-Mobile
    Spain Telefonica
    Switzerland Swisscom
    United Kingdom T-Mobile
    USA AT&T
    Notes:
    • Promotion starts from 26 April - 31 December 2013.
    • Data usage less than 1MB will be charged at:
      - RM10.67/MB with a 10kb charging block for RM32/day.
      - RM15.33/MB with a 10kb charging block for RM46/day.
      - RM18.66/MB with a 10kb charging block for RM56/day.
  • What will happen if I roam with mobile operators other than the ones listed above (e.g. a mobile operator other than StarHub while I am in Singapore)?
    Premium Internet roaming rates applies. You'll only be able to enjoy Unlimited Internet Roaming when you roam with the listed mobile operators.
  • Are there any subscription fees?
    No, just ensure that your line is activated with Internet Roaming and that you are roaming with one of the listed mobile operators.
  • If I am a DiGi Prepaid™ subscriber, will I get to enjoy this service?
    Unfortunately, no. This promotion is only available for DiGi SmartBizPlan subscribers.
  • I see Singapore StarHub listed under the special roaming rates, but I also see Singapore (Zone 1) listed under the NEW tariff structure. How does this work?
    In order to enjoy the special roaming rates, please make sure that you are roaming with StarHub when you are in Singapore. If you roam with M1 or Singtel, you will be charged based on the NEW tariff structure.
  • What is a "call setup fee"?
    It is an RM1.00 call connection fee which will apply once your outbound roaming call is successfully connected.
  • How much will it cost to call home (Malaysia) if I am roaming Australia?
    Australia is listed under Zone 2 of the NEW tariff structure, which means that you would have to pay RM3.96/min plus a call setup fee of RM1.00 for every successful connection.
  • How much will I be charged if I call home (Malaysia) for 90 seconds while I am roaming in Australia?
    You will be charged RM8.92:-
    Call setup fee:   RM1.00 
    Outbound roaming charges: RM3.96/min X 2 blocks* = RM7.92
    Total: RM1.00 + RM7.92 = RM8.92
  • What does "Call Local" mean?
    "Call Local" means making calls to a foreign country's local numbers (including fixed and mobile lines) when you are roaming in that country. For example, if you call a local Indian number when you are roaming in India, you are "calling local".
  • What does "Call Home" mean?
    "Call Home" means making a call to a Malaysian number when you are roaming in a foreign country.

    For example, if you call a Malaysian number when you are roaming in India, you are "calling home".
  • Is this roaming service available by default to DiGi SmartBizPlan customers?
    No. The international roaming service is not available by default to DiGi SmartBizPlan customers. Please contact our Customer Service at 016-299 8888 for more information.
DG SmartPlan™
  • I already have a smartphone (e.g. HTC, Samsung, iPhone, etc.). Can I sign up for DG SmartPlan™?
    Yes, you can.
  • Can I use DG SmartPlan™ for tethering (i.e. share the DG SmartPlan™ Internet connection on my smartphone with other wireless-enabled devices)?
    Yes, you can use DG SmartPlan™ for tethering at no extra charge. It will be considered a part of your monthly usage.
  • Is there a monthly usage quota for DG SmartPlan™?
    Yes. The monthly quota for each DG SmartPlan™ are as follows:
      DG SmartPlan™ 58 DG SmartPlan™ 88 DG SmartPlan™ 148
    Mobile Internet Quota 1GB 2GB 3GB
    Smart Apps Quota 1GB 2GB 3GB
    Total Monthly Internet Quota 2GB 4GB 6GB
  • What happens when I exceed my monthly Mobile Internet Quota? Will I be charged for extra usage?
    No. You will not be charged extra if you exceed your monthly Mobile Internet quota. However, your Internet speed will be restricted until your next billing cycle. You may continue browsing at regular speed via Opera Mini even after exceeding your monthly Mobile Internet quota with no additional charges, or get an Internet Quota top up from as low as RM1.
  • What happens when I exceed my monthly Smart Apps quota? Will I be charged for extra usage?
    No. You will not be charged extra if you exceed your monthly Smart Apps quota. However, please note that your monthly Mobile Internet quota will be utilised for subsequent usage.
  • I signed up for DG SmartPlan™ 88 before 1 March 2013. Will my existing subscription automatically switch to the new DG SmartPlan™ 88?
    No. As an existing customer, you will continue to enjoy the benefits of your current subscription to the DG SmartPlan™ 88 (before 1 March 2013).
  • Is the BlackBerry® Internet Service (BIS) or BlackBerry Enterprise Server (BES) included in my subscription when I sign up for DG SmartPlan™?
    No. You will need to add-on the BlackBerry® Internet Service (BIS) for RM10/month OR BlackBerry Enterprise Server (BES) for RM20/month. However, this is optional.
  • Do I need to sign up for a DiGi Postpaid™ plan, e.g. DG 68 Plus in addition to DG SmartPlan™?
    No. You only need to sign up for DG SmartPlan™.
  • I want to purchase a DG SmartPlan™ device bundle. Do I have to make any Upfront Payment?
    Yes, an Upfront Payment is applicable for all DG SmartPlan™ device bundles upon subscription. You are required to make an Upfront Payment on top of your device price along with a one-month monthly fee upon sign-up for a DG SmartPlan™ device bundle.
    Upfront Payment DG SmartPlan™ 58 DG SmartPlan™ 88 DG SmartPlan™ 148
    One-month Monthly Fee
    (will be refunded in the form of rebate in your first month's bill)    		 RM58 RM88 RM148
    Device Upfront Payment
    (will be refunded in the form of rebate in your bill)    		 RM240
    (RM10 x 24 months)    		 RM480
    (RM20 x 24 months)    		 RM800/RM1000
    (refunded in your first month's bill)
  • Will the refunded fees/payment in the form of rebates used to pay off my total monthly usage?
    It will be used to pay off your total monthly usage (which includes your monthly fee).
  • What is the Zero Advance Payment?
    It's an advance payment waiver for DG SmartPlan™ 148 (24 months) subscribers who have subscribed to DiGi for 12 months or more.
  • Will I incur a penalty if I terminate my contract before the end of my tenure?
    Yes, you will incur a pre-mature contract termination fee. The penalty fees for early device bundle contract terminations are as follows:
    Plan Contract Period Penalty Charges
    DG SmartPlan™ 58/88 24 months A flat rate of RM200 (inclusive of RM100 administrative fee)
    DG SmartPlan™ 58/88 12 months A flat rate of RM500 (inclusive of RM100 administrative fee)
    DG SmartPlan™ 148 24 months
    (RRP - DiGi Selling Price) x Remaining Months in Contract + (RM100) = Z
    Contract Period
    Note: Purchases via Easy Payment Plan (EPP) will not be subjected to a pre-mature contract termination fee.
  • Can I pay for my device bundle via Easy Payment Plan (EPP)?
    Yes, you can sign up for the Easy Payment Plan (DiGi's instalment plan) as long as you purchase a DG SmartPlan™ device bundle under a 24-month contract. For more details, please refer to the Easy Payment Plan FAQs section.
  • I am a foreigner. Can I sign up for DG SmartPlan™ and purchase a device from DiGi?
    Yes. However, you must pay an additional deposit of RM500 on top of the Upfront Payments required.
  • I am currently with another mobile network operator. Can I switch over to DiGi by purchasing a DG SmartPlan™ device bundle?
    Yes, you can.
  • Can I upgrade or downgrade my DG SmartPlan™ during my contract period?
    Upgrades are allowed, but you cannot downgrade your DG SmartPlan™ if you are still under contract.
  • I signed up for DG SmartPlan™ before 1 March 2013. Will I receive the FREE calls and SMS each month?
    No, the FREE calls and SMS are only applicable if you signed up for the new DG SmartPlan™ 1 March 2013 onwards.
  • I am a DiGi Prepaid™ customer. Can I switch to DG SmartPlan™ without changing my mobile number?
    Yes, you can switch from DiGi Prepaid™ to DG SmartPlan™ without changing your mobile number.
  • How does the Save Smart discount work?
    With the Save Smart discount, you will receive a 100% discount on your Monthly Fee if your total billed usage hits RM250 or more, and a 25% discount on your Monthly Fee if your total billed usage is between RM150 - RM249.99.

    Example: If you are on DG SmartPlan™ 88, you will enjoy a discount of RM88 if your total billed usage is RM250 or more. If your total billed usage is between RM150 - RM249.99, you will enjoy a discount of RM22.

    Please note that the Save Smart discount is not applicable for DG SmartPlan™ 148.
  • Is my Monthly Fee (e.g. RM88/month for DG SmartPlan™ 88) counted as a part of my total monthly usage (so that I will be entitled for the Save Smart discount)?
    Yes, your Monthly Fee is counted as a part of your total monthly usage.
  • Is my RM10 BlackBerry® Internet Service (BIS) subscription counted as part of my total monthly usage (so that I will be entitled for the Save Smart discount)?
    Yes, your RM10 BIS subscription is counted as a part of your total monthly usage.
  • Is the Save Smart discount applicable to my RM10 BlackBerry® Internet Service (BIS) on top of my DG SmartPlan™ Monthly Fee?
    No, it is not. The Save Smart discount is only applicable to your Monthly Fee.
  • Where can I sign up for DG SmartPlan™?
    You can sign up for DG SmartPlan™ via DiGi Store Online or by visiting your nearest DiGi Store.
  • I am a DG Postpaid™ Plus subscriber. If I subscribe to the RM10 BlackBerry® Internet Service (BIS), will I be qualified for the Save Smart discount?
    No, the Save Smart discount is only applicable to DG Smart Plan™ subscribers.
  • Can I sign up for friends and family™ under DG SmartPlan™?
    Yes, you can.
  • Can I add supplementary lines under my DG SmartPlan™ account?
    Yes, you can. However, you can only register your supplementary lines for DG Smart Family or DG Postpaid Plus Family at RM28/month.
  • I am a DG Postpaid™ Plus subscriber. Can I switch to DG SmartPlan™?
    Yes, you can switch to DG SmartPlan™ as long as you are not under any contract.
  • I am a DG Postpaid™ Plus subscriber. Can I add-on a BlackBerry® service without subscribing to a Mobile Internet package?
    No, you must subscribe to a monthly Mobile Internet package or switch to DG SmartPlan™ in order to subscribe to a BlackBerry® service.
  • Do I have to settle all outstanding balances before switching to DG SmartPlan™?
    Yes, you must settle all outstanding balances before switching to DG SmartPlan™.
  • If I subscribe to DG SmartPlan™ for my BlackBerry®, will I be able to access my work mail?
    Yes, assuming that your company allows you access to your work mail outside the office. Please check with your IT team if you are unsure.
  • Can I sign up for the BlackBerry® Enterprise Service (BES) on my BlackBerry®?
    Yes, you can sign up for BES at an additional RM20/month (on top of your DG SmartPlan™ monthly fee).
  • What is the monthly usage quota of my BlackBerry® service?
    The monthly usage quota of your BlackBerry® service follows the monthly Internet quota of your DG SmartPlan™.
  • If I switch to DG SmartPlan™ from my current DiGi Postpaid™ plan, will my calls and SMS to my supplementary lines still be free?
    Yes, your calls and SMS to your supplementary lines will still be free.
  • Can I use my credit card to pay for my device bundle, including the Advance Payment for the device and one-month commitment fee for DG SmartPlan™?
    Yes, you can.
  • Is DG SmartPlan™ available to new customers only?
    No, both new and existing DiGi customers can sign up for DG SmartPlan™.
  • Can my supplementary lines sign up for DG SmartPlan™?
    No, DG SmartPlan™ is for principal lines only. However, they can subscribe to DG Smart Family at only RM28/month - a plan similar to DG SmartPlan™ that is specially-designed for supplementary line users.
  • I am an existing DiGi customer. How do I switch to DG SmartPlan™?
    You can switch to DG SmartPlan™ via DiGi Store Online or by visiting your nearest DiGi Store. You can also call our DiGi Customer Service Helpline at 016-221 1800 for assistance
  • Can I sign up for Itemised Billing with DG SmartPlan™?
    Yes, you can sign up for Itemised Billing at RM5/month. If you do not wish to receive a paper bill, you may subscribe to e-Billing via DiGi Online Customer Serivce (OCS). There is no charge for e-Billing.
  • Will I receive any rebate if I sign up for Auto Billing?
    Yes. You will receive an Auto Billing rebate of RM5/month for the first six (6) months of subscription.
  • Can I use DG SmartPlan™ to access the Internet while roaming? Will I be charged extra if do?
    Yes, you can use DG SmartPlan™ to access the Internet while roaming. You will be charged RM32/day for Unlimited Internet roaming, if you roam with specific partners. For more information, please visit our Internet Roaming section.
  • Will I earn BonusLink Points with my monthly DG SmartPlan™ payment?
    Yes, you will.
  • If I switch from DiGi Prepaid™ to DG SmartPlan™, can I carry forward my Prepaid credit?
    Yes, you can carry forward up to RM100 in Prepaid credit. This will be used to cover your coming month(s)'s bills.
  • Can I use my DiGi Prepaid™ credit to cover the Advance Payment?
    No, you can't. However, your Advance Payment will be combined with the DiGi Prepaid™ credit that you have carried forward to cover your coming month(s)'s bills.
  • What is the total amount of free IDD voice call minutes allocated if I sign up for DG SmartPlan™ 148?
    You will enjoy 30 minutes of FREE IDD calls when you sign up for DG SmartPlan™ 148. Any subsequent usage will be incur charges based on the standard IDD call rates.
  • Can I use my free IDD voice call minutes for the IDD 133 promotion?
    Yes, you can. Find out more about IDD 133 here.
    • Smart Apps Quota
  • What can I use the Smart Apps Quota for?
    The Smart Apps Quota can be used for the following applications:
    Apps iPhone Android Windows Phone BlackBerry® Mobile Web
    Facebook
    Twitter
    WhatsApp
  • In what scenario will my access to Facebook, WhatsApp and Twitter mobile applications use up my Mobile Internet quota?
    Your access to Facebook, WhatsApp and Twitter mobile applications will use up your Mobile Internet quota when:
    • You download apps from application stores (e.g. Google Play, App Store),
    • Your Smart Apps quota has been exhausted,
    • You stream videos; AND/OR
    • You click on any external link that leads you out of Facebook, Whatsapp and/or Twitter mobile.
  • I am an iPhone user. Will I incur charges when I download WhatsApp from App Store?
    Yes, you will be charged USD$0.99 (or at any amount stated in App Store) when you download WhatsApp from App Store.
    • Unlimited Surfing via Opera Mini
  • What is Unlimited Surfing via Opera Mini and how does it work?
    Opera Mini is a mobile browser that supports virtually any mobile device. It enables users to get a full Web experience on their mobile device with ease. If you subscribe to DG SmartPlan™ on or after 1 March 2013, you will be able to browse the Internet via Opera Mini for FREE, even if you have exhausted your monthly Mobile Internet quota.
  • What are the advantages of using Opera Mini?
    Opera Mini uses advanced compression technology which gives users the following benefits:
    • Savings on data usage as it compresses up to 90% of data
    • Full Web experience as it is able to translate normal websites into viewable sizes on mobile devices
    • One-click access to your favourite websites using Speed Dials configured in the browser
  • By browsing via Opera Mini, will I use up any monthly Mobile Internet quota?
    Yes, you will.
  • Then what does DiGi mean by "Unlimited Surfing"?
    You will still be able to browse via Opera Mini even when you have exhausted your monthly Mobile Internet quota.
  • How do I download Opera Mini? How much does it cost?
    You can download Opera Mini for Android™ from Google Play or for iOS from the App Store. The browser is free of charge.
  • In what scenario will my Internet browsing via Opera Mini use up any of my monthly Mobile Internet quota?
    You will use up some of your monthly Mobile Internet if you:
    • Download the Opera Mini browser from an app store (e.g. Google Play, App Store)
    • Click on any external link that will lead you out of the Opera Mini browser
    • Use any other application beyond the Opera Mini browser that requires Internet access
    • Use your mobile phone to stream videos or as an Internet hotspot (tethering), etc.
  • What if I have exhausted my monthly Mobile Internet quota? Can I download Opera Mini to continue surfing?
    You are advised to download Opera Mini before you have exhausted your monthly Mobile Internet quota. You will not be able to download Opera Mini if you do not have sufficient Internet quota, unless you perform an Internet Top Up.
    • Postpaid Internet Top Up
  • What is Internet Top Up? Why do I need it?
    Internet Top Up allows you to purchase additional Internet quota. This will come in handy if you wish to continue surfing even after you have exhausted your monthly Internet quota before the end of your billing cycle.
  • What are the available Internet Top Up packages?
    The available Internet Top Up packages are as follows:
    Internet Packages Internet Quota
    RM1 / hour 50MB
    RM3 / day 150MB
    RM25 / billing cycle 1GB
  • How do I purchase an Internet Top Up?
    To purchase an Internet Top Up, simply visit www.myinternet.com.my or log on to the DiGi Online Customer Service (OCS) portal.
  • May I purchase an Internet Top Up before I have exhausted my monthly Internet quota?
    Yes, you may.
  • I have unused Internet quota under Internet Top Up. Can I carry it forward to the next month or transfer it to another account?
    No, all unused Internet quota under Internet Top Up cannot be carried forward nor transferred. Your unused Internet quota will be forfeited at the end of your current billing cycle.
  • How many Internet Top Ups can I purchase in a month?
    You may purchase as many Internet Top Ups as you want in a month. However, please note that you may hit your monthly credit limit, and that any unused Internet quota will be forfeited at the end of the billing cycle.
  • How do I check the balance of my Internet quota?
    To check the balance of your Internet Quota, simply visit www.myinternet.com.my or log on to the DiGi Online Customer Service (OCS) portal.
  • How long will it take for my Internet Top Up to activate?
    Upon successful purchase, it may take up to 10 minutes for your Internet Top Up to activate.
  • I would like to purchase an Internet Top Up, but I have reached my monthly credit limit. What should I do?
    You should settle your outstanding bills before you purchase an Internet Top Up.
  • I have not exhausted my allocated monthly Internet quota, but I have purchased an Internet Top Up. Which quota will be consumed first?
    Your Internet Top Up quota will be consumed first. After that, the balance of your allocated monthly Internet quota will be consumed.
  • Can I use Internet Top Up while roaming?
    No, you cannot use Internet Top Up while roaming.
Mobile Internet Plan
  • What is the main benefit of subscribing to Mobile Internet Plan?
    The Mobile Internet Plan gives you access to unlimited EDGE/GPRS usage for a fixed monthly fee of RM66 (which will be charged in advance) provided that your line has not been barred or suspended.
  • Who can subscribe to the Mobile Internet Plan?
    All existing and new postpaid customers of any postpaid plan such as DiGi postpaid and DiGi Business plans can subscribe to this package.
  • How will I be charged if I subscribe to the Mobile Internet Plan?
      Mobile Internet
    Monthly 1GB    		 Mobile Internet
    Monthly 3GB    		 Mobile Internet
    Monthly 5GB
    Price RM 48 RM 68 RM 88
  • How can I subscribe to the Mobile Internet Plan?
    You can call DiGi Customer Service at 016-221 1800.
  • What are the other available packages that I can subscribe to?
      Data Pay
    As You Use    		 Data Basic Data Basic 5MB Data Lite Data Plus
    Bundled
    Data Usage    		 - 2MB 5MB 8MB 15MB
    Charges 10sen/10kb RM6 RM10 RM22 RM50
    Subsequent
    Data Usage    		 10sen/10kb 8sen/10kb 8sen/10kb 5sen/10kb 5sen/10kb
    Monthly
    Max Cap    		 RM240
    Bandwidth GPRS / EDGE / 3G
  • Can I enjoy EDGE speed if I'm using a GPRS mobile phone?
    No. You must have an EDGE-enabled mobile phone to enjoy data access at high speeds!
  • I'm currently connected to EDGE. What happens if I move to a non-EDGE coverage area during the session?
    In this situation, you'll still be connected to the session. However, you'll experience slightly lower data speeds (i.e. GPRS speed) when you are out of EDGE coverage. This applies when you're using an EDGE-enabled mobile phone. If you're using a GPRS-enabled mobile phone, you will only be able to enjoy GPRS speeds regardless of whether you're in an EDGE covered area or not.
  • What areas are currently covered by DiGi EDGE?
    Click here to find out which areas are covered by DiGi EDGE.
  • How will I be charged if I subscribe to and then terminate my Mobile Internet Plan subscription in the middle of the bill cycle?
    Your monthly fee will be pro-rated based on your usage period.
    For example, if you terminate the service on 15 September 2011. Your monthly fee for the Mobile Internet will be pro-rated based on your usage from 1 to 15 September 2011. Starting from 16 September 2011, you'll be charged based on pay-as-you-use charges for the usage provided that you’re still subscribe.
  • Will my credit limit change when I subscribe to the Mobile Internet Data Package?
    No, your credit limit will be remaining by default base on the voice plan that you choose.
  • If I subscribe to Mobile Internet Plan, will I still need to pay for GPRS roaming charges?
    Yes. The Mobile Internet Plab only covers data usage within DiGi's network(Local). If you're using GPRS while roaming with DiGi's partner overseas, you'll need to pay data roaming charges.
  • Are there any administration charges when I subscribe to or terminate my Mobile Internet Plan?
    No administration charges will be imposed when you subscribe to or terminate this service.
  • What are my data charges when I’m outside of 3G coverage?
    When you're subscribed to Mobile Internet Plan, you are given a data usage a month in any area covered by DiGi whether you're on 3G, GPRS or EDGE. The only catch is that you will experience a speed reduction when you're in a GPRS-covered area.
  • Where can I get more help or information regarding Mobile Internet Plan?
    For more information  contact DiGi Customer Service at 016-299 8888.
  • What happen if I exceed the data usage of 1GB or 3GB? Will I be charging for additional usage?
    No. Once usage exceeded quota, the speed will be throttling to 5Kbps with no additional data charge is applicable.
  • What can I do if exceed the data usage of 1GB or 3GB?
    You may upgrade to a higher Mobile Internet Plan to enjoy higher data quota with only additional RM20 per month.
  • What happen if I exceed the data usage of 5GB? Will I be charging for additional usage?
    No. Once usage exceeded quota, the speed will be throttling to 128Kbps with no additional data charge is applicable.
TRACKER™
  • Who can access the TRACKER™ menu?
    Only the Corporate Administrator and Corporate User with an assigned username and password may access the menu.
  • 2. Can an individual employee within the company's DiGi Business Enterprise plan use this service?
    No, only the Corporate Administrator or Corporate User can use the online TRACKERTM interface.
  • How much does each search cost?
    Each successful search will cost you 20 sen. There are no charges for unsuccessful searches.
  • May I search for individuals instead of groups?
    You may only search for groups, but you can create as many groups as you like. This means you can even create subgroups with just 1 employee in it.
  • How do I terminate this service?
    A "TRACKER™ termination letter" accompanied by the company letter head and Corporate Administrator's signature must be submitted to us. TRACKER™ termination takes 7 working days to be processed.
Free Personal Accident Insurance
  • What is FlexiComm?
    Benefits Sum Insured (RM)
    Accidental Death 10,000.00
    Permanent Disablement* 10,000.00
    Funeral Expenses
    (due to Accidental Death)    		 500.00
    * Definition of Permanent Disablement:
    Permanent Total Disablement
    Permanent and Incurable Paralysis of all limbs
    Loss of One Limb or Permanent Loss of Use of One Limb
    Loss of Two Limbs or Permanent Loss of Use of Two Limbs
    Permanent Loss of Speech and/or Hearing
    Permanent Loss of Sight of Both Eyes
    Permanent Loss of Sight of One Eye
  • Who is eligible for Free PA?
    All postpaid and prepaid customers (including corporate individual customers).
    Note:you can only get coverage for a maximum of 3 lines per registered NRIC/ID, with the oldest DiGi lines being eligible for this coverage.
  • How do I know if I'm entitled to DiGi Free PA?
    You'll be offered the Free PA automatically if you are eligible. If you opt-in by sending INS YES to 2000 before the 15th of each month, your coverage will begin from the 18th of that month. Your coverage will be activated on the 3rd of the following month if activated after the 15th of that month.
    You can also send INS YES to 2000 to check your status.
  • How do I register?
    You'll need to send a SMS message with the words "INS YES" to 2000.
  • Where can I find the Free PA policy?
    You can find it by:
    • Logging on to www.digi.com.my/insurance.
    • Sending INS POLICY to 2000 to check policy type and when it begins/ends.
    • Calling the DiGi Helpline (016-221 1800) for more enquiries.
  • How do I cancel the Free PA policy?
    To cancel, send "INS CANCEL" and send to 2000 via SMS.
  • When/How may the free PA policy be terminated?
    The policy will be automatically terminated if/when:
    • You terminate your DiGi account.
    • You switch from a business plan to a personal call plan or vice versa.
    • You switch to a separate account structure.
    • When you transfer ownership of your DiGi number to someone else.
  • What are the possible reasons for ineligibility?
    The possibilities are:
    • You've been a subscriber for less than 3 months.
    • Your registration details do not match those in our database.
    • Cuban citizens are currently ineligible.
  • How do I make a claim?
    Follow these steps to complete your claim!
    • Notify AIG General Insurance within 30 days after the accident by calling the toll free number 1-800-8888-11 (Monday to Friday, 9am-5pm, except Public Holidays) or email to myAIGcare@AIG.com.
    • Submit your claim notification form with all supporting documents to AIG General Insurance (Malaysia) Berhad, Wisma AIG, No. 99, Jalan Ampang, 50450 Kuala Lumpur.
  • Where can I find the claim notification/medical report forms?
    You may download it from www.digi.com.my/insurance or contact a DiGi Center or AIG General Insurance.
    For prompt claim processing, please ensure that the following documents are submitted to AIG General Insurance:
    Accidental Death Claim
    • Fully completed claim notification form.
    • Original or certified true copy of death certificate and burial/cremation permit.
    • Police report.
    • Original or certified true copy of post mortem/autopsy report.
    • Certified true copy of claimant/nominee's identity card and proof of relationship.
    • Medical report or any other documents to substantiate the claim.
    Permanent Disablement Claim
    • Fully completed claim notification form.
    • Police report.
    • Certified true copy of claimant's identity card.
    • Medical report form completed by treating doctor.
    • All available medical reports or any other document to substantiate the claim.
    • Medical specialist report confirming the permanent disablement and percentage of disability for assessment done at the end of 6 months after the alleged accident.
    Note: For Permanent Disablement benefit claim, a waiting period of 6 months is applicable for physical severance cases. After which, the injured person is required to go through a re-assessment to ascertain the extent of the permanent disablement sustained.
    Submission of claim documents
    Walk-in or deliver documents to AIG General Insurance (Malaysia) Berhad, Wisma AIG, No. 99, Jalan Ampang, 50450 Kuala Lumpur.
    Submission to AIG General Insurance
    If it is not convenient for customers to visit AIG General Insurance's office to submit all the documents, customers can post it via registered mail to:
    AIG General Insurance (Malaysia) Berhad
    Wisma AIG General Insurance, No. 99, Jalan Ampang, 50450 Kuala Lumpur.
    or Fax: 03-2058 5112
    or e-mail: myAIGcare@AIG.com.
  • How do I check my claim status?
    Call the AIG General Insurance Toll free customer service hotline at 1-800-8888-11 (Operating hours: 9am-5pm on Monday to Friday, excluding weekends and public holidays). They will assist you in checking your claim status.
  • How long does it take to approve a claim?
    For straightforward payable claims with complete documentation, payment cheques are issued within 5 working days upon being received by AIG General Insurance.

    For the Permanent Disablement benefit claim, a waiting period of 6 months is applicable for physical severance cases. After which, the injured person is required to go through a re-assessment to ascertain the extent of the permanent disablement sustained.

  • Where is the nearest AIG General Insurance branch?
    AIG General Insurance offices are located:
    Head Office
    Wisma AIG, No. 99 Jalan Ampang, 50450 Kuala Lumpur,
    Tel No: 1800 88 8811
    Kedah
    1st & 2nd Floor, No. 20, Jalan Teluk Wanjah, 05200 Alor Setar, Kedah.
    Tel No: 04-731 7817, 733 4922
    Fax No: 04-733 1750
    Penang
    Address 1: Level 24, Menara Bhl, No. 51, Jalan Sultan Ahmad Shah, 10050 Penang,
    Address 2: P. O. Box 565, 10770 Penang.
    Tel No: 04-228 8335
    Fax No: 04-228 9223
    Perak
    No. 15, Persiaran Greentown 4, Pusat Perdagangan Greentown, 30450 Ipoh.
    Tel No: 05-253 8812
    Fax No: 05-25 4 0363
    Selangor
    No. 55, 2nd Floor, Jalan SS2/55, 47300 Petaling Jaya.
    Tel No: 03-7873 0280, 03-7873 0281, 03-7875 0545
    Fax No: 03-7875 0563
    Melaka
    Ground Floor, No. 183, Jalan Munshi Abdullah, 75100, Melaka.
    Tel No: 06-284 9755
    Fax No: 06-284 8672
    Pahang
    No. 95, Ground Floor, Jalan Tun Ismail, 25000 Kuantan.
    Tel No: 09-515 8106, 09-514 1090
    Fax No: 09-513 9113
    Johor
    Level 5, Bangunan Perisind, No. 8, Jalan Bukit Timbalan, 80000 Johor Bahru.
    Tel No: 07-224 3340, 07-224 7310
    Fax No: 07-224 5175
    Sarawak
    Address 1: 6th Floor, Crown Towers, No. 88 Jalan Pending, 93450 Kuching, Sarawak.
    Tel No: 082-343 388
    Fax No: 082-343 11
    Address 2: No. 1-E 2nd Floor, Brooke Drive, 96000 Sibu, Sarawak.
    Tel No: 084-335 685
    Fax No: 084-316 422
    Address 3: 1st Floor, Lot 575, Jalan North Yu Seng, 98000 Miri, Sarawak.
    Tel No: 085-416 634, 085-436 361
    Fax No: 085-419 455
    Sabah
    Address 1: No. 33, 1st Floor, Jalan Karamunsing, 88000 Kota Kinabalu
    Address 2: P. O. Box 11005, 88811 Kota Kinabalu, Sabah.
    Tel No: 088-234 711, 234 878, 235 11
    Fax No: 088-234 278
Sim Card Replacement
  • When will the new rates for SIM Card replacement become effective?
    15th October 2010.
  • What are the types of SIM card replacements?
    Please refer to the table below:
    Type of SIM Card Replacement Definition Charging
    Faulty SIM Card Normally an "error" message will be displayed on the customer's handset (eg: Insert SIM etc) FREE
    SIM Card damaged due to physical tampering Obvious signs of scratches, cuts, cracks or bends due to mishandling RM10
    Rejected SIM Card Customers who wrongly keyed in their PUK number 10 times consecutively RM10
    SIM CARD Upgrade Customers who want to upgrade to a higher capacity SIM card RM10
    Lost and stolen SIM Card Customers who misplaced or lost their SIM card, or had their hand phone stolen RM10
    Note:
    A BLANK SIM Card is normally used for above types of replacement, whereby a customer's mobile number remains intact(no change) after a replacement is made.
  • What are the channels available for SIM Card replacements?
    The channels available for SIM Card replacement are:
    i. DiGi Centre
    ii. Retails Centre
    iii. DiGi Service Counters
    iv. DSS
    v. Platinum
    vi. Remote Dealers
    vii. Focus Dealers
  • What are the types of SIM cards that can be replaced?
    • 8K to 32K
    • 8K to 64K
    • 32K to 64K
  • Can I replace a lower capacity SIM card with a one that has a higher capacity?
    Yes, you can.
  • What is the mode of collection for SIM replacements?
    Cash only.
  • Is the RM10 waive applicable to me if I walk in to DC/DSC, Dealer Outlet or call-in to make a replacement?
    You can only enjoy the RM10.00 waive if you are a DiGi Priority customer.
  • How do the SIM Card replacement rates compare to the Maxis & Celcom charges?
    Please refer to the table below:
    Telco Charging for SIM Replacement
    DiGi RM10 - except for faulty SIM.
    Maxis RM25- 3G SIM card
    Celcom RM5 - All SIM card
  • Are there any additional charges if I request my SIM card replacement to be sent to me via courier delivery?
    Yes. There will be additional RM10 for SIM delivery cost. The total comes up to RM20, which will be reflected in your next bill run.
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