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Switch to DiGi Business
Frequently Asked Questions
General Questions
  1. How do I switch to DiGi online?
  2. How will I know which is the best business rate plan for me?
  3. How much will it cost to switch to DiGi?
  4. How long will it take to complete the switch to DiGi?
  5. Who do I contact for enquiries and help?
  6. Can I get someone else to submit my request to switch to DiGi?
  7. What is the difference between switching online and walking in to a DiGi outlet?
 
Requirements
  1. What are the requirements for switching online (Local Company - Sdn Bhd / Bhd)?
  2. What are the requirements for switching online (Trading / Partnership / Sole Proprietor)?
  3. Can my switch to DiGi be rejected?
 
PHONE / SIM Pack Delivery
  1. Where will DiGi deliver to?
  2. Do I have to pay for delivery charges?
  3. When can I expect to receive the PHONE/SIM pack(s)?
  4. Who will deliver the PHONE/SIM pack(s) to me?
  5. What personal information do I have to provide to the delivery agent?
 
Your SIM Card & Mobile Service
  1. Do I have to replace my SIM card?
  2. Will I be able to make calls after submitting my request to switch to DiGi?
  3. Do I need to cancel my account with my current mobile service provider?
  4. What if I have supplementary lines under my account?
  5. Will there be any penalty fee if I decide to transfer out from DiGi?
 
General Questions

How do I switch to DiGi online?
To switch to DiGi Business, please click on the button below to register. You will then receive a call from a DiGi sales assistant within the next business day (Mondays - Fridays only) to set a consultation appointment on a date that is convenience for you.
Switch to DiGi Business

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How will I know which is the best business rate plan for me?
Our sales assistant will do a quick study to help you assess your business needs and recommend the best Business plan for you.
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How much will it cost to switch to DiGi?
Switching is FREE. You do not have to pay any fee to switch to DiGi Business.
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How long will it take to complete the switch to DiGi?
Your switch will be completed within ten (10) business days. Don't worry - your mobile service will not be interrupted during this process.
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Who do I contact for enquiries and help?
Please call the DiGi Business Customer Service Helpline at 016 299 8888 for enquiries and support.
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Can I get someone else to submit my request to switch to DiGi?
For customers who are using a proxy/administrator to handle the porting request, a proxy authorisation letter signed by the company's Authorised Signatory (Director/Managing Partner) plus photocopies of the Authorised Signatory and the proxy's identifications are required.
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What is the difference between switching online and walking in to a DiGi outlet?
By switching online, you get to enjoy the convenience of switching to DiGi from wherever you are, at your own time. What's more, we will look into your business needs and deliver the PHONE/SIM pack(s) right to your doorstep.
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Requirements

What are the requirements for switching online (Local Company - Sdn Bhd / Bhd)?
The following documents are required:
  • A copy of the Authorised Signatory's (Director) MyKAD/NRIC
  • Latest Form 49 (Return Giving Particulars in the Register of Directors)
  • Form 9 (Certification of Incorporation) or latest Form 13 (Certification of Incorporation on Change of Name of Company)
  • Form 24 (Return of Allotment of Shares)
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What are the requirements for switching online (Trading / Partnership / Sole Proprietor)?
The following documents are required:
  • A copy of the Authorised Signatory's (Managing Partner's) MyKAD/NRIC
  • Form A or B or a complete report from Registration of Business (ROB)
  • Form D (Yearly License by the Company Commissioner of Malaysia)
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Can my switch to DiGi be rejected?
Yes, your request may be rejected by your current mobile service provider if:
  1. You have outstanding/overdue bills.
  2. You are blacklisted by your current mobile service provider.
  3. You are tied to a contract with your current mobile service provider.
  4. Your identification or company registration details are incorrect / incomplete.
  5. Your current line is no longer active.
  6. You did not indicate the full list of supplementary lines.
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PHONE / SIM Pack Delivery

Where will DiGi deliver to?
DiGi will deliver PHONE/SIM pack(s) to all genuine addresses within Malaysia. This includes Peninsular Malaysia, Sabah and Sarawak.
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Do I have to pay for delivery charges?
No. You do not have to pay for delivery charges.
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When can I expect to receive the PHONE/SIM pack(s)?
Deliveries are made on business days (from Mondays - Fridays), between 9am and 5pm.
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Who will deliver the PHONE/SIM pack(s) to me?
A DiGi sales assistant or DiGi's appointed delivery agent will deliver the PHONE/SIM pack(s) to your doorstep at a date and time that is suitable for you. You may receive a call from them to confirm a suitable delivery date and time.
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What personal information do I have to provide to the delivery agent?
Upon delivery, you will be asked for your MyKAD/NRIC. The delivery agent will verify this against the registration acknowledgement form. You will then be asked to fill in your MyKAD/NRIC number, the date of receipt, and sign the acknowledgement form.
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Your SIM Card & Mobile Service

Do I have to replace my SIM card?
Yes. You will have to replace your current SIM card with the new DiGi SIM card after the switching process is completed.
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Will I be able to make calls after submitting my request to switch to DiGi?
Yes. Your line should continue to work throughout the switching process. You will be advised to replace your SIM card once the process is completed.
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Do I need to cancel my account with my current mobile service provider?
No. Your line will be automatically terminated by your current mobile service provider after it has been successfully transferred to DiGi. Please ensure that your line remains active before submitting your request to switch to DiGi.
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What happens if I have supplementary lines under my account?
All supplementary lines must be switched over together with your principal account. Your request to switch may be rejected if you do not indicate the full list of supplementary lines.
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Will there be any penalty fee if I decide to transfer out from DiGi?
No. There will be no penalty fee if you decide to transfer out from DiGi unless one is stated on the DiGi plan/package that you signed up for. Top
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