3G Internet


	Mobile Internet Weekly 250MB		How to subscribe		FAQs		T&Cs

Enjoy the lowest weekly rate for Mobile Internet
with any DiGi prepaid plans.

Turbo 3G Speed	Usage	Weekly Quota	Auto Renewal

384Kbps	No Extra Charges	250MB	RM15/week

What is Mobile Internet Weekly 250MB?

Mobile Internet Weekly 250MB is a weekly subscription Mobile Internet plan for DiGi Prepaid subscribers. In this plan, it costs RM15 for 7 days of Internet access on your phone. The subscription is on a 7 day auto-renewal basis.

Who can subscribe to Mobile Internet Weekly 250MB?

All DiGi Prepaid subscribers except for Prepaid Internet customers.

How do I subscribe to Mobile Internet Weekly 250MB?

Just dial *116*1# on your phone and press 1 to Confirm your subscription. Alternatively you can log on to your account on OCS or you can call our customer service at 016 – 221 1800 for assistance.

How do I calculate my subscription expiry date & time?

Your subscription is valid for 7 calendar days from the date your subscription is activated or renewed. Your subscription will always end at 11.59.59PM on the 7th day from your date of subscription or renewal.
For example:

a.	If you subscribe on 1-Nov-2010 at 10.00AM, your subscription will end on 7-Nov-2010 at 11.59:59PM.
b.	If you subscribe on 1-Nov-2010 at 10.00PM, your subscription will end on 7-Nov-2010 at 11.59:59PM.

Will my subscription be renewed automatically after it expires?

Yes, it will be renewed automatically after your subscription has ended at 11.59pm on the 7th day, . Renewal start from 12:00am onwards. If you wish to unsubscribe, opt out by dialing *116#

How much will I be charged for subscribing to Mobile Internet Weekly 250MB?

RM15 will be charged from your main balance (and not any other FREEBIE accounts).

If I am a subscriber of Mobile Internet Weekly 250MB, what happens if I have run out of credit balance when DiGi is trying to renew my subscription?

Your subscription renewal will fail and you will receive an SMS notification on this. DiGi will try to renew your subscription again once you reload OR receive Talktime Transfer with sufficient credit balance.

Will my subscription be cancelled if I do not have enough credit balance for a renewal? Can I still use Internet with the credit balance that I have?

No. Your subscription will ONLY be suspended and automatically your internet plan will switch back to Pay As You Use plan till the next renewal on your Mobile Internet Weekly 250MB subscription is successful. Yes , you still can use internet at Pay As You Use rate at 10sen/10KB up to a maximum of RM8 per day

Will I be reminded before the renewal of my subscription to Mobile Internet Weekly 250MB?

Yes. You will receive an SMS reminder two (2) days prior to the renewal of your subscription.

Q10

Will I be notified upon the successful or failed renewal of my subscription?

A10

Yes. You will receive an SMS notification for your successful or failed renewal. For renewal retry after a failed renewal, you will not receive any SMS notification if the retry fails again – you will only receive an SMS notification if the retry is successful.

Q11

I have been charged for my subscription. Before the end of my subscription, I have run out of credit balance. Would I still be able to access the Internet since I have already paid for the subscription fee?

A11

No. Your subscription will be suspended if your account is in R1 status. Please ensure your account is in Active mode to enjoy your subscription.

Q12

My subscription is still active but the renewal failed because I do not have enough credit balance. Will I be charged immediately when I reload?

A12

Yes. Your credit balance will be deducted immediately upon reloading or receiving Talktime Transfer.

Q13

My subscription renewal has failed due to insufficient balance. Will my charges be pro-rated when DiGi renew my subscription later?

A13

No. You will still be charged RM15 for your subscription. Your renewed subscription is valid for 7 days from the day of your renewal.

Q14

My subscription renewal has failed. DiGi renew my subscription after I have reloaded. What will be my next renewal date?

A14

Your next renewal date will be 7 days after your current renewal date.

Q15

How long is my subscription valid for?

A15

Your subscription is valid for 7 days from your date of subscription/renewal.

Q16

How many times can I subscribe and unsubscribe within a month?

A16

You can subscribe or unsubscribe for a maximum of 9 times within a calendar month - after which any attempt to subscribe or unsubscribe again will be blocked. This 9 times of subscription is shared among all other subscription services available.

Q17

I am terminating my subscription before it ends. Can I continue to access the Internet until the end of my subscription after I have terminated?

A17

No. Once you terminate your subscription, you are no longer under the Mobile Internet Weekly 250MB plan with immediate effect. Your account will be defaulted to the Mobile Internet Max 8 plan (10sen/10KB up to a maximum of RM8 per day between 12am until 11.59pm).

Q18

I have exceeded my usage quota of 250MB for 7 days. Are there any charges for additional usage?

A18

No. There will be no additional charges. Your speed will be throttled to 128kbps upon exceeding 250MB.

Q19

If I have exceeded the number of times allowed for subscribe and unsubscribe to Mobile Internet Weekly 250MB within a month, can I call DiGi’s Customer Service to help me subscribe?

A19

No. You need to wait for the next calendar month.

Q20

I subscribed to Mobile Internet Weekly 250MB at 10am today. At 2pm, I unsubscribe to it. Subsequently at 7pm, I decided to subscribe again. Why am I being charged RM15 again?

A20

Your subscription is no longer valid immediately upon unsubscription. No refund will be provided. Therefore, when you subscribe again, you will be charged the full subscription fee of RM15.

Q21

How can I terminate my subscription to Mobile Internet Weekly 250MB?

A21

Dial *116# and Press 1 to Confirm your unsubscription.

Q22

Can I use my Free Talktime to pay for the subscription fee for Mobile Internet Weekly 250MB?

A22

No. You can only use your main balance.

Q23

Does Mobile Internet Weekly 250MB include Internet usage while roaming?

A23

No. It is only applicable for domestic Internet usage. Internet usage while roaming on other networks (local or overseas) shall be charged as per the respective roaming operators’ rate for Internet access.

Q24

My phone is out of coverage during my subscription renewal. Will DiGi still renew my subscription?

A24

Yes. Your subscription will still be renewed and you will get your SMS notification once you have coverage again.

Q25

My Prepaid line is currently in R1 status due to validity BUT I still have enough credit for the subscription fee. Will DiGi renew my subscription on my renewal date?

A25

No. You need to reload to ensure your line is in Active mode before your subscription will be renewed.

Q26

If I do not finish up the usage quota allowed for my seven (7) days subscription period, can I carry forward the remaining unused amount?

A26

No. Fair usage quota of 250MB is allocated on a seven (7) days subscription basis. You are not allowed to carry forward any unused amount.

Q27

I do not have enough credit balance to renew my subscription. When I reload, I understand that DiGi will try to renew my subscription provided I have enough credit balance. But before renewing, would DiGi send me an SMS notification?

A27

No. Your subscription will be renewed without any prior notification in this scenario.

Q28

My subscription renewal failed because my current credit balance is only RM13. Subsequently I requested for Talktime Transfer from my friend for RM3. Will DiGi renew my subscription instantly and deduct RM15 from my credit balance?

A28

Yes. Once you have enough credit balance either from reload or Talktime Transfer, your subscription will be renewed.

Q29

I have subscribed to Mobile Internet Weekly 250MB but I also have some FREE KBs (Kilobytes) in my account. Would DiGi deduct my FREE KBs for my Internet usage?

A29

No. DiGi will not deduct your FREE KBs if you have subscribed to Mobile Internet Weekly 250MB.

Q30

I am currently subscribed to Mobile Internet Weekly 250MB. I am switching to DiGi Postpaid plans. Will I get a refund for my unused days?

A30

No. You will not get a refund.

Q31

I am currently subscribed to Mobile Internet Weekly 250MB. I want to switch from my current Prepaid plan to DiGi Prepaid RM1. Will my subscription be carry forward to my new prepaid plan?

A31

Yes, it will be carry forward as long as you are switching to another Prepaid plan that also offers Mobile Internet Weekly 250MB.

Q32

I am currently subscribed to Daily 50 MB. I want to switch to Weekly 250 MB . Do I need to unsubscribe Daily 50 MB first before subscribe to Weekly 250 MB ? Will I get a refund for unused hours for my Daily 50 MB subscription ?

A32

No need to unsubscribe Daily 50 MB, just dial *116*1# and subscribe to Weekly 250 MB . Upon confirmation of Weekly 250 MB subscription, you will not be under the Daily 50 MB plan with immediate effect.

Unfortunately , you will not get a refund for unused hours of your Daily 50 MB subscription.

Q33

Can Prepaid Blackberry RM2/day customers also subscribe to Mobile Internet Weekly 250MB at the same time?

A33

Yes, they can subscribe to both at the same time.

Q34

What is the trigger for subscription renewal if I my previous renewal have failed?

A34

Your subscription renewal will be triggered immediately by reload or Talktime transfer.

Internet usage refers to Customer’s access to the Internet via DiGi’s GPRS, EDGE or 3G Network (whichever is applicable).

DiGi does not guarantee or warrant of the availability of the Internet usage and the Customer(s) acknowledges and agrees that the Internet usage is provided on an "as is" basis

DiGi reserves the right to revise, modify and/or change these terms and conditions at any time at DiGi's sole discretion without providing notice to Customers. Continued use of this service following any changes to these terms and conditions constitutes an acceptance to those changes (if any). Customers are advised to visit this page periodically to review the terms and conditions.

The existing DiGi Prepaid Terms & Conditions shall apply and in the event of dispute over Mobile Internet matters, these terms and conditions shall prevail.

DiGi reserves the right to terminate, suspend or block a Customer's usage of its services for any reason including but not limited for usage for the purpose of Voice Over Internet Protocol, P2P and Messaging services.

Mobile Internet Weekly 250MB

The terms and conditions herein govern the use of Mobile Internet Weekly 250MB and shall be applicable only to DiGi Prepaid Customers except for Prepaid Internet and Happy customers.

For the purposes herein, the following definition shall be applicable:

Expiry Date		Means the last day of the Subscription Period.
Renewal Date		Means the date of renewal of the subscription for the Subscribers.
Renewal Time		Means the time of renewal of the subscription for the Subscribers.
Subscriber(s)		Means Customers who subscribe to Mobile Internet Weekly 250MB .
Subscription Date		Means the date of which the Subscriber subscribed to Mobile Internet Weekly 250MB .
Subscription Fee		Means the charges for the Mobile Internet Weekly 250MB .
Subscription Period		Means the validity of the subscription once subscribed or renewed thereafter.
Subscription Renewal		Means the renewal of the Subscriber’s current subscription.
Subscription Time		Means the time of which the Subscriber subscribed to Mobile Internet Weekly 250MB .
Termination Date		Means the date of which the Subscriber terminates their subscription to Mobile Internet Weekly 250MB .

Mobile Internet Weekly 250MB is a seven (7) days rolling subscription plan for Internet access on mobile phones for DiGi Prepaid customers only.

The Subscription Fee for Mobile Internet Weekly 250MB is RM15.00 and shall be deducted from the Subscribers’ credit balance. However, DiGi reserves the absolute right and discretion to revise the pricing of Mobile Internet Weekly 250MB for any reason whatsoever without the prior consent of the Subscribers.

The Subscription Period is equivalent to seven (7) calendar days commencing from the Subscription Date or the Renewal Date. For the purpose of clarity, subscription shall always end at 11.59:59PM on the 7th day from the date of subscription or renewal regardless of the Subscription Time or Renewal Time recorded on the Subscription Date or Renewal Date respectively. For example, if a Subscriber subscribes on 1-November-2010 at 2.00PM, the Subscriber’s subscription will end on 7-November-2010 at 11.59:59PM. Subscription renewal will then take place as per Clause 12 below.

The Subscription Fee is deducted from the Subscribers’ main credit balance. For avoidance of doubt, the Subscribers are not entitled to use the amount available in their FREE Talktime to off-set against their Subscription Fee.

By subscribing to Mobile Internet Weekly 250MB , the Subscribers will be enjoying Internet access at 384kbps (3G speed).

By subscribing to Mobile Internet Weekly 250MB , the Subscribers are entitled to a usage of 250MB during the Subscription Period as stipulated in DiGi's existing Fair Usage Policy. Upon exceeding the fair usage quota of 250MB, the Subscribers shall continue to enjoy Internet access but with a throttled speed of 128kbps until the end of the Subscription Period.

The Subscription cannot be transferred to any other mobile number.

The Subscription is valid for domestic Internet usage only. The Subscriber shall be charged based on the Internet access rate imposed by the respective DiGi’s roaming operators for Internet usage whilst roaming with DiGi’s roaming partners.

The Subscribers will receive an SMS notification of the Renewal Date two (2) days before the Renewal Date.

The Subcribers’ Subscriptions shall be renewed on the respective Renewal Date automatically. DiGi will send an SMS notification upon successful renewal. Renewal will take place between 12am and 1.30am on the Subscriber’s Renewal Date. However, DiGi do not guarantee the timeliness of the subscription renewal and shall not bear responsibility for any damages incurred directly or indirectly due to a delayed or failed renewal within the stipulated renewal window as stated in this clause.

If the renewal fails for any reason whatsoever, DiGi will not send any SMS notification to the Subscribers to inform the Subscribers of the failure. Failure of renewal may be due to inter alia either insufficient credit in the Subscribers’ main credit balance OR the Subscribers are currently in R1 status due to validity.

In the event of a failed renewal due to insufficient credit or R1 status due to validity, DiGi shall renew such subscription once the Subscribers make the necessary top up or reload.

Mobile Internet Weekly 250MB is an auto-renewal subscription. THE SUBSCRIBERS MUST TERMINATE THEIR SUBSCRIPTION IF THEY WISH TO DISCONTINUE THEIR SUBSCRIPTION.

The Subscribers can subscribe and unsubscribe to Mobile Internet Weekly 250MB via DiGi’s UMB channel (*116# OR *128#), Online Customer Service (OCS) at www.digi.com.my , IVR (by dialing +6016-2211800) or call in to DiGi’s Customer Service (by dialing +6016-2211800).

In the event of early termination prior to the Expiry Date, the customers' Mobile Internet plan shall immediately revert back to the default Daily Max 50MB. In addition, the customers shall not be refunded in any manner on the unused number of days prior to the Expiry Date, even if the Subscriber subscribes again thereafter (no pro-rate of the Subscription Fee). All terms and conditions governing the use of Prepaid Customers in relation to the utilization of Daily Max 50MB as stipulated in shall apply herein mutatis mutandis.

If the Subscribers did not exceed the fair usage quota eof 250MB within their Subscription Period, Subscribers are not allowed to carry forward the unused quota to the subsequent Subscription Period.

The Subscribers are not allowed to subscribe or unsubscribe to Mobile Internet Weekly 250MB for more than six (6) times within a calendar month.

DiGi shall not be responsible in any way in the event that the Subscriber’s subscription was activated by a 3rd party without their consent. DiGi shall not refund nor compensate the Subscriber in any manner in such situations.

This service is provided on an as is basis and DiGi does not guarantee or warrant that there shall be no problem, defect or is error free in the Internet access or usage provided by this subscription. DiGi shall not be responsible in any way whatsoever for the loss incurred directly or indirectly for such failure or any problems associated to the network in any way whatsoever.

Mobile Internet Weekly 250MB is optimised for Internet browsing on the mobile phone and it is not intended for peer-to-peer or file sharing applications. DiGi reserves its absolute right and discretion to apply the Fair Usage Policy if the Customer is suspected to have had abused the Internet usage in whatsoever way including exceeding the fair usage limit of 250MB.

DiGi does not warrant or guarantee the delivery of the SMS notification to Customer(s) as stipulated in these terms and conditions.

If the Subscribers have free Kilobytes (KBs) in their Freebie account, the Subscribers’ free KBs shall not be utilized until the Subscribers terminate their Subscription to Mobile Internet Weekly 250MB .

By subscribing to Mobile Internet Weekly 250MB , the Subscribers acknowledged that they understand and acknowledge the terms & conditions herein and agree to abide by it.