• a. 3G refers to the mobile network. It will do everything that our current 2G network can do, but is more efficient, and allows DiGi to provide more advanced services to our customers.
  • a. 3G will allow DiGi to offer customers a wider range of more advanced services while achieving greater network capacity.
    b. 3G allows simultaneous use of voice and data services.
    c. 3G provides higher data rates.
    d. 3G allows DiGi to provide new advanced services such as video calls.
  • a. 3G is a more efficient mobile network. The most obvious differences are:
     
    i. 3G allows simultaneous use of voice and data services
    ii. 3G provides higher data rates (faster download / upload)
    iii. 3G provides video calls
    iv. Create a table format on the difference of various technology
  • a. 3G: refers to the brand new mobile network. Think of it as a better version of 2G. It will provide faster / higher data rates (throughput) compared to the 2G network (EDGE & GPRS).
    b. EDGE: refers to a service enhancement on the 2G network that provides higher data rates compared to GPRS (the default on 2G).
    c. GPRS: refers to a service on the 2G network that provide basic data rates of between 56-114Kbps (like dial-up speed).
    d. WAP: refers to a standard that allows customers to access the Mobile Web from their phones. This means browsing websites built for the mobile phone using a WAP browser. However, WAP is gradually becoming obsolete, as more advanced phones enter the market. Most new phones today are able to access websites you see/use on your PC, and you won’t see a difference.
    e. Mobile Internet: is a term we use in DiGi to refer to browsing / using the Internet on your phone. It refers to things like checking Gmail on your phone, surfing Wikipedia from your phone, etc.
  • a. HSPA: (High Speed Packet Access) can be considered as an upgrade of the 3G network that increases the speed of Internet access. HSPA is capable of achieving a theoretical download speed of 14Mbps (HSDPA), and upload speed of 5.8Mbps (HSUPA).
    b. HSPA is a collection of HSDPA (High Speed Downlink Packet Access) which refers to the download speed, and HSUPA (High Speed Uplink Packet Access) which refers to the upload speed.
  • a. No
    b. There will be no difference in charging when using a 2G or 3G network.
  • a. No
    b. There will be no difference in charging when using a 2G or 3G network.
    c. All existing voice call rates will be used for charging on the 3G network.
  • a. No
    b. There will be no difference in charging when using a 2G or 3G network.
    c. All Mobile Internet plans will work across 2G and 3G networks. When a customer is in 3G coverage, they will be able to enjoy better throughput (e.g. faster download).
  • a. Yes, you will be charged for Internet usage by the roaming operators while roaming overseas on top of what you are paying for the Internet Unlimited plans. The Internet Unlimited plans cover only domestic Internet usage. Good news is DiGi offers daily roaming max cap for Internet usage at selected operators. Check them out here.
  • a. You should see a 3G symbol on your phone if you are connected to the 3G network.
  • a. Most new phones will be able to detect the 3G network immediately. In some cases you may have to configure your phone to use the Dual Mode network detection. This will allow your phone to switch between 2G and 3G networks.
  • a. No, there’s no action required from your end to start enjoying 3G services. You will need a 3G handset though.
  • a. Your experience may vary, but these are standard guidelines for popular Nokia and Sony Ericsson handsets:
     
    i. Nokia:
    Go to Menu > Settings > Phone Settings > Phone > Network > Network Modes > Select Dual Mode
    ii. Sony Ericsson:
    Go to Menu > Settings > Connectivity > Mobile Networks > GSM/3G Network > Select GSM and 3G
  • a. Yes
    b. We recommend that customers configure their phones to select their preferred network (either 3G, 2G or auto detect).
    c. Your experience may vary, but these are standard guidelines for popular Nokia and Sony Ericsson handsets:
     
    i. Nokia:
    Go to Menu > Settings > Phone Settings > Phone > Network > Network Modes > Select GSM
    ii. Sony Ericsson:
    Go to Menu > Settings > Connectivity > Mobile Networks > GSM/3G Network > Select GSM
  • a. YES, you may face problems in areas without 3G coverage.
    b. We recommend setting the preferred network to Dual Mode (GSM & 3G) to avoid any disconnections.
  • a. 3G coverage is now available on the Penang island, Kota Kinabalu city centre, most parts of Klang Valley, Kuching and Ipoh city centers.
  • a. This speed (throughput) will vary depending on the customer’s choice of rate plan and handset. Some handsets only support EDGE, and will not be able to get the 3G speeds.
    b. With 3G on your phone, you should be able to surf at up to 384Kbps. EDGE on the other hand allows up to 150Kbps (on average).
  • a. Yes
    b. Part of the reason we want 3G is to be able to remain connected to data while a voice call is ongoing. However, depending on your handset, this feature may not be possible. Some applications may choose to suspend data connections during a voice call. A good example of this is the YouTube application for Series 60 handsets where data connections are suspended when a voice call comes in.
  • a. If you're on the edge of our coverage area, it may affect the speed and the quality of the signal you receive. Please call our Customer Service at 016-2211800 to report such incidents.
  • a. Yes
    b. You will be able to make and receive video calls while surfing the Internet.
  • a. Yes
    b. You can continue to use your phone as a modem. There is no difference to the connection settings while in EDGE or 3G coverage.
  • a. Yes, you will be able to access the Internet even though you do not have the correct settings on your phone. DiGi has an advanced feature that allow our subscribers to connect to the Internet although they do not have the correct settings. This is to remove the barrier from accessing the Internet as well as to improve our customer experience. If you are detected to not have any of our valid APNs namely diginet, digiwap, digistrm OR digimms, you will be defaulted to the diginet APN. Hence you will be allowed to access the Internet automatically.
    b. If you do not wish to have the Internet or data services at all for your mobile number, you may call in to our Customer Service hotline to request for deactivation. Alternatively, you can replace your browsing APN to digimms. You may refer to Q5 in Known Issues FAQs below.
  • a. A video call is a new service which allows the caller and the receiver to see a video image and listen to audio. This service will only work on the 3G network, and does not work on the 2G (GSM) network.
  • a. No
    b. Video calls will only work on the 3G network, and does not work on the 2G (GSM) network. You must be within 3G coverage to make or receive video calls.
  • a. No
    b. You only have to be activated on the 3G network, and must have a 3G phone capable of making video calls.
  • a. Your video call may not be clear as it's highly phone-dependent. The phone's screen and camera resolutions contribute greatly to the quality of your video calls.
  • a. No. You will not be able to video call a friend without a 3G phone. Your friend has to have a 3G phone, and has to be within 3G coverage.
  • a. No
    b. You cannot make / receive video calls from a third-party service such as Skype. Video calls will only work within the DiGi network, and between supported operators.
  • a. Yes, there will be extra charges incurred by the roaming operator for video calls.
  • a. As an advanced new-generation network, your handsets standby and call times may be affected by 3G.
  • a. This is a known issue that is being fixed by DiGi.
    b. For the time being, please switch your Realplayer / Media Player connection settings to use the DiGi Internet access point instead of the DiGi Streaming access point.
  • a. This is a known issue that is being fixed by DiGi.
    b. For the time being, please switch your access point to DiGi WAP when accessing the DiGi WAP Portal using your browser. This will allow you to purchase any content on the DiGi WAP Portal.
    c. All existing voice call rates will be used for charging on the 3G network.
  • a. If you are using an iPhone, Blackberry or any other Smartphone, you might have turned on your data roaming settings. Please ensure that your data roaming settings is turned off as well as all auto-download settings within the applications in your mobile phone for example emails, news , chat applications and others. To learn how to turn off the data roaming settings for your:
     
    • Blackberry - Click here
    • iPhone - Click here
    • For other Smartphones, kindly refer to your phone dealer or contact DiGi Customer Service at 016-2211800 for assistance.
  • a. DiGi has an advanced feature that allow our subscribers to connect to the Internet although they do not have the correct settings. This feature has been introduced since 9th June 2010 onwards. If you try to connect to the Internet and detected to have other than our valid APNs - namely diginet, digiwap, digistrm OR digimms - you will be defaulted to diginet APN by our systems. Hence you will be able to connect to the Internet.
    b. If you do not wish to have the Internet service at all for your mobile number, you may choose to:
     
    1. Replace your browsing APN to digimms as a quick remedy. You shall not be connected to the Internet anymore unless you change it to diginet, digiwap OR any other invalid APNs OR leaving it blank. OR
    2. Call in to our Customer Service at 016-221 1800 to request for permanent deactivation of the Internet service. Upon deactivation, please remember NOT to accept any settings delivered to you automatically or make any request for settings via our SMS, UMB or OCS channel.
  • a. Some 3G mobile phones only come with one camera, but it will still allow you to make video calls. However, you will have to turn the phone around to show the receiver (Party B) your face.
    b. For the time being, please switch your Realplayer / Media Player connection settings to use the DiGi Internet access point instead of the DiGi Streaming access point.