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| 1. |
How much do I pay at the point of registration if I do not have my own modem? |
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A non-refundable advance payment of RM50 and an additional RM80 for upfront modem purchase. |
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| 2. |
How much do I pay at the point of registration if I have my own modem? |
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A non-refundable RM50 advance payment. |
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| 3. |
Isn't the modem free if I subscribe to Explore 10GB or Explore 16GB? |
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Yes it is. You will be refunded the modem price of RM80 in the form of RM20 reductions from your monthly access fees for the next 4 months. |
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| 4. |
If I subscribe to Explore 10GB or Explore 16GB without modem plans, will I be entitled for the cashback rebate? |
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No, the cashback rebate is only applicable to Explore 10GB and Explore 16GB with modem plans. |
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| 5. |
Can I return the modem or obtain a refund after 7 days? |
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No refund or return policy is available as the modem has been purchased upfront. |
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| 6. |
Is there any termination fee upon termination? |
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No, there is no termination fee. |
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| 7. |
If I subscribe to Explore 10GB or Explore 16GB without modems will I be entitled for the additional RM20 x2 months rebate? |
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No the additional RM20 x 2 months rebate is only applicable for Explore 10GB and Explore 16GB with modem plans. |
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| 8. |
How long will I enjoy my broadband at a discounted price? |
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You will enjoy for a total of 6 months. |
