| LIMITED EDITION PREPAID INTERNET SIM PACK |
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| Q1 |
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Why is it called a Limited Edition pack? |
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| A1 |
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This Prepaid Internet plan comes with special discounted Internet access rates. The number of packs sold will be limited. |
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| Q2 |
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What are the offerings of the Limited Edition Prepaid Internet? |
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| A2 |
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Limited Edition Prepaid Internet is a data only plan without any monthly commitment. This is a seamless high-speed Internet connection via Malaysia’s newest Turbo 3G™ network (14.4 Mbps HSPA). |
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| Q3 |
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What is the price of the starter kit? |
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| A3 |
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Each starter kit cost RM25; preloaded with 5 days data access. |
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| Q4 |
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Where can I get one? |
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| A4 |
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You can purchase your Limited Edition Prepaid Internet pack at selected DiGi Centres, DiGi Specialised Stores, DiGi Online Store, dealers and selected convenience stores nationwide. |
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| Q5 |
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How do I get a Prepaid Internet Micro SIM card? |
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| A5 |
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New customers can choose to opt for Micro SIM at the point of plan subscription. Existing customers can switch to a microSIM for a one-time payment of RM20. Get your Micro SIM from these outlets. |
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| Q6 |
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Can I purchase a Micro SIM package online? |
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| A6 |
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Prepaid Internet Micro SIM package is available for purchase at the DiGi Online Store. |
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| Q7 |
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How will my service be activated? |
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| A7 |
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Activation is seamless with the first data connection. |
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| Q8 |
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What are the settings? |
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| A8 |
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APN: 3gdgnet
Access number:*99#
User name: <none>
Password: <none> |
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| Q9 |
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Why can’t I make or receive any voice calls? |
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| A9 |
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This plan is used solely for data access purposes. There are no voice capabilities.. |
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| Q10 |
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Beside voice, what other services that are not applicable on Limited Edition Prepaid Internet plan? |
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| A10 |
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MMS, Outgoing SMS and Talktime Transfer, Talktime Advance and Super Long Life, Voicemail Services are not applicable on Limited Edition Prepaid Internet SIM Card. |
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| Q11 |
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Can my friend transfer credit to my number? |
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| A11 |
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No, this plan does not allow you to receive or perform any talktime transfer. |
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| Q12 |
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What is the rate or charges to get access for this plan? |
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| A12 |
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| Please refer to the “Reload” section below. |
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| Q13 |
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What is the speed for Limited Edition Prepaid Internet Plan? |
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| A13 |
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| Likely Average Speed |
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Download: 384 kbps (within Turbo 3G™ Coverage) |
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Upload: 128kbps |
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| Q15 |
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How about my Birthday Bonus and Reload Bonus? |
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| A15 |
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Reload Bonus, Birthday Bonus and other loyalty campaigns for normal DiGi prepaid customers are not applicable for this plan. |
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| RELOAD |
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| Q16 |
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How many days validity do I get for every reload? |
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| A16 |
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| Starting from 1st March 2011 onwards, all new activation will get new reload validity. However, existing customers (activated before 1st March 2011) will still enjoy the existing reload validity. |
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| Please refer to the following table: |
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| RM10 |
5 days data access |
2 days data access |
| RM30 |
15 days data access |
10 days data access |
| RM50 |
25 days data access |
25 days data access |
| RM100 |
50 days data access |
100 days data access |
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| Important: |
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| Your data access is based on your reload validity. So the more you reload, the longer validity you get. The reload validity for the Limited Edition Prepaid Internet is different than other DiGi Prepaid plans even though the reload coupons or vouchers are the same. Should there be any discrepancies on the reload validity, the one above shall prevail. |
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| Q17 |
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How does it work? |
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| A17 |
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| If another reload has been activated before the expiry of the existing reload amount, the expiry date will be extended, based on the new reload amount purchased. |
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| Please refer to the diagram below: |
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| Q18 |
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What’s the minimum reload? |
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| A18 |
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| The minimum reload is RM10. For detailed reload denomination and validity, please refer to A16. |
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| Q19 |
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Can I still reload when my line is active? |
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| A19 |
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Yes. However your existing validity will not be rolled-over to your next reload. The new reload validity shall prevail. |
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| Q20 |
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Where can I purchase the reload coupon? |
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| A20 |
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You can purchase the reload coupons at many convenient locations nationwide including dealers’ outlets, selected ATMs, pharmacies, department stores, petrol stations and convenience stores except Flexi e-load reload coupons. |
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| Q21 |
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Can I subscribe to Automatic Reload? |
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| A21 |
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Automatic Reload is not applicable for this plan. |
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| Q22 |
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How do I perform a reload for my number? |
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| A22 |
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Insert your SIM card to a mobile phone and dial *128*2# |
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| Q23 |
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How to perform reload from different number? |
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| A23 |
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| Option 1: |
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Dial *123* <reload coupon number>* <Limited Edition Prepaid Internet phone number># and press SEND/CALL
Example:*123*1234567890123456*0161234567# |
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| Option 2: |
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Dial in from other phone to 0162991800 (IVR) and follow the instructions |
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| For more information, please download the Limited Edition Prepaid Internet user guide. |
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| Q24 |
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How to check validity? |
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| A24 |
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Insert your SIM card to a mobile phone and dial *128*1# |
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| Q25 |
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Where can I check my account balance? |
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| A25 |
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Account or credit balance is not applicable for this plan. Data access will only be based on the reload validity. |
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| Q26 |
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How do I login via Online Customer Service (OCS)? |
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| A26 |
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Please register at www.digi.com.my/ocs |
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| Q27 |
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Can I opt to change my reload validity (from new to existing or vice versa) based on my preference? |
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| A27 |
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No, you cannot change the reload validity. |
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| CHANGE OF PLAN |
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| Q28 |
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I am an existing subscriber with DiGi Prepaid. Can I switch to Limited Edition Prepaid Internet? |
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| A28 |
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| No, you may not. DiGi Prepaid and DiGi Postpaid subscribers are not allowed to switch their subscriptions to Limited Edition Prepaid Internet. |
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| Q29 |
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Can I switch from Limited Edition Prepaid Internet Plan to other call plans? |
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| A29 |
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No. Currently, switching to other call plans are not allowed. |
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| ACCOUNT LIFECYCLE , SIM CARD REPLACEMENT AND USAGE |
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| Q30 |
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What is the account lifecycle for Limited Edition Prepaid Internet plan? |
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| A30 |
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| The account lifecycle is as shown in the diagram below: |
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| Q31 |
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My SIM card is lost, how to get the new replacement? |
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| A31 |
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In the event of any loss or stolen SIM card, DiGi will not be liable or obligated to refund or replace any remaining credit balance or validity, the SIM card itself or your mobile phone number. |
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| Q32 |
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What should I do if my SIM Card is faulty? |
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| A32 |
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You can walk into our DiGi Centres for SIM card replacement but you must bring along the faulty SIM card. |
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| Q33 |
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What will happen to the existing validity? |
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| A33 |
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Validity will remain the same |
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| Q34 |
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What will happen if my SIM card is terminated? |
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| A34 |
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You may no longer use the service. You will need to purchase a new Limited Edition Prepaid Internet pack. |
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| Q35 |
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What is the usage limit for this plan? |
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| A35 |
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| The total usage limit (quota) for this plan is 3GB monthly. |
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| Q36 |
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What happens if I exceed the quota? |
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| A36 |
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| Your internet usage speed might be throttled according to our Fair Usage Policy (FUP). However, there are no additional usage fees if you exceed the quota. |
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| Q37 |
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What is the speed or usage volume under fair usage policy (FUP)? |
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| A37 |
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The Fair Usage Policy speed is 128 kbps. Reloading will not change the Fair Usage Policy speed. |
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| Q38 |
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Error message “Error 619: A connection to the remote computer could not be established, so the port used for this connection was closed.” What should I do? |
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| A38 |
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Your SIM card has been restricted due to expired validity. You’ll need to reload for data access. |
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| Q39 |
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How do I check my Prepaid Internet number? |
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| A39 |
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Insert your SIM card to phone and dial *128*1# |
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