iDiGi MNP Plan

Switch to DiGi for the iPhone and still keep your number.

Overview

FAQ

T&C

How it works:

Submit your registration and collect your MNP SIM card.

Once you've received the 'Welcome' SMS from DiGi, please return to the same DiGi store to purchase your iPhone.

Choose your iDiGi plan, make your payment and enjoy your new iPhone.

Things to note, before you switch:

iDiGi MNP Plan is a temporary postpaid plan that you can use while waiting for your port-in to be approved by your current service provider.
This plan is valid for 7 days upon successful port-in and comes with a temporary credit limit of RM100.
As soon as your port-in is complete, you must return to the same DiGi store you registered at, to pay for and collect your iPhone.
If your iPhone is not collected within the 7 days after your port-in is successful, your plan will be switched to DG50 without notice.
International roaming and all other DiGi services can only be enjoyed and registered once you collect your iPhone.

iDiGi MNP Plan Rates Overview:

The iDiGi MNP plan is only available at selected DiGi stores.
Please refer to here for the list of participating stores.
DiGi Fair Usage Policy applies for Internet usage on this plan.
Advance payment of RM30 is required for every supplementary line.

Who is eligible to sign-up for the MNP iDiGi call plan?

This plan is open to all MNP Port-in customers, who want to sign up for an iDiGi call plan.

What do I get after my first visit at DiGi Centre/ DiGi Specialised Store?

You should receive 1 DiGi SIM and 1 MNP iPhone leaflet.

Do I get my iPhone immediately once I am on MNP iDiGi plan?

No. You will need to return to the same outlet you registered for your iDiGi call plan once your donor telco is deactivated. Our staff will then process payment and provide you with the iPhone.

How do I know if I have successfully ported-in to DiGi?

Your service of your donor telco will be deactivated (which means you will not be able to make calls/SMS with your old SIM). Just insert the new DiGi SIM into your phone, and you will see DiGi signal on your phone.

What do I do after I have successfully ported-in to DiGi?

Just return to the same outlet, make the necessary payment and collect the phone within 7 days (starting from the date that you successfully ported-in to DiGi).

What will happen if I don't collect my iPhone within 3 days?

You will receive a reminder SMS or call from DiGi on the 4th day and be given another 3 days for phone collection.

What will happen if I don't collect the phone within the allocated 7 days?

We will convert you to the DG50 call plan.

What are the charges for DG50 call plan?

Type of service	Charges
Monthly commitment	RM50
Voice (local, all network)	RM0.13/min
SMS (local, all network)	RM0.10/SMS
MMS (local, all network)	RM0.20/MMS
Data	Pay as you use – RM0.10/10KB
Usage discount: > RM75 > RM150	- 25%* - 50%*
Happy Hour (daily, 4pm-6pm) Data discount Friend and Family™ voice discount	- 50% - 50%
Credit Limit	RM275
* Applicable to additional On Net Voice & SMS usage only after the required usage tier

Is it possible to return to the iDiGi call plan after being converted to DG50?

Yes, but you can only change your call plan after 90 days.

10.

Can I collect my phone from another outlet apart from the outlet where I signed-up for the MNP iDiGi call plan?

No. You must return to the same outlet (where you did the MNP port-in) to collect your phone. We have already reserved your preferred phone model at this outlet and you may be required to process documentation again if you go to a different outlet.

11.

I find the MNP iDiGi plan sufficient for my usage. Can I stick to this call plan?

No, you can't. You will be converted to DG50 call plan 7 days from the date that you successful port-in.

12.

I'm worried the credit limit of RM100 will be insufficient. Can the credit limit be increased?

Sorry, the credit limit of RM100 cannot be increased. The MNP iDiGi plan is a temporary plan for MNP port-in customers who want to sign-up iDiGi plan before they port-in to DiGi. You are advised to return to the same outlet (where you did the port-in) after your successful port-in. Our staff will then assist you in changing your plan to one of the iDiGi call plans (i88, i138 or i238).

13.

I am now on the MNP iPhone plan. I've changed my mind and I don't want the iDiGi plan anymore.
Can I sign-up for a different plan?

We will convert you to the DG50 plan after 7 days after your successful port-in. You can then change to any other plan apart from DG50.

14.

I am now on the MNP iPhone plan and would like to switch to another telco. Can I terminate the contract?

Yes, you can. Please return to the same DiGi store (where you did the MNP port-in) and perform the termination of contract.

For MNP, as a precondition, the Customer shall be required to fill in the Registration Form. It must be emphasized that DiGi does not guarantee that the MNP will be successful even with the filling in of this form. The Customer may be required to contact his donor telecommunication company to resolve certain outstanding issues.

Once all the required information is included in the Registration Form for MNP, DiGi shall pass the DiGi SIM card to the Customer.

The Customer shall be informed that he is required to walk in again to the same DiGi centre (where Customer filled in the Registration Form) once the Customer's current SIM has been deactivated to complete the MNP. In the event that Customer chooses to go to another outlet, the Customer shall required to fill up the Registration Form again, and DiGi shall not guarantee that the Device will be available for the Customer.

Upon successfully port-in to DiGi's network, if the Customer fails to make payment and collect the Device from the DiGi centre within three (3) days from the date of the successful port in, the Customer will receive a reminder SMS from DiGi. DiGi shall not be responsible in anyway if such SMS did not reach the Customer or the Customer did not read the SMS by such date.

In the event that the Customer does not make payment and collect the Device within seven (7) days from the date of successful port-in to DiGi's network, DiGi shall convert the Customer to the DG50 plan without any notice. DiGi shall not be responsible for such action if the Customer does not adhere to these critical step and necessary time period.

In the event that the required Device model is out of stock and it passes the seven (7) day period from the date of the successful port-in to DiGi's network, DiGi will proceed to convert the Customer to the DG50 plan. Once the Customer is on such DG50 plan, the Customer is not allowed to change to other plans within ninety days (90) period from the time the Customer is converted to the DG50 plan.Please refer to http://www.digi.com.my/postpaid/digi_postpaid/call_plans/post_call_iheart.do for information on DG50 rate plan.

MNP herein shall be read with DiGi's General Terms and Conditions stipulated in www.digi.com.my/tnc.

The following encapsulate the MNP iPhone rate plan:

Type of service	Charges
Monthly Fee	Zero
Voice (local, all network)	RM0.15/min
SMS (local, all network)	RM0.10
MMS (local, all network)	RM0.20
Internet	Free (limited to 384kbps)
Credit Limit	RM100
Supplementary Lines?	Yes, DG Family
Calls between Principal & Supplementary	Free
FnF?	No