About Our Disclosure

Transparent and accountable reporting of our sustainability performance.
Welcome to Sustainability at Digi. The site is a repository of information for our stakeholders to understand our approach to sustainability. It details the overarching principles that guide us, and the management approach of how these principles are operationalised in our day to day engagement with stakeholders.

Digi believes that reporting will contribute to open discussions and to building knowledge on challenging issues.

We disclose our current sustainability initiatives, and offer a glimpse of our future directions. We are transparent in our success as well as our challenges when we have not met expectations or targets.


Our sustainability disclosure covers only our wholly owned subsidiary Digi Telecommunications Sdn Bhd, which is the core of our business operations.

Reporting Period

Unless otherwise stated, all data covers the calendar year 1 January to 31 December. We have included two years of historically tracked data for key indicators.

Reporting Principles

We are guided by the Global Reporting Initiative 4.0 (Core) and focus on meeting the Principles of Defining Report Content, Quality & Boundary. We also adhere to meet established reporting standards such as the Greenhouse Gas Emissions Protocol, Carbon Disclosure Project, and the UN Global Compact.

The procedure of compiling sustainability disclosure is in accordance with the Telenor Group Non-Financial Reporting Procedures, and Digi’s Standard Operating Policy and Procedures on Sustainability Reporting. These policies and procedures provide guidance on the scope and boundaries of reporting, roles and responsibilities, internal control processes, and definitions for all reported parameters. Since 2011, we have obtained an Independent Limited Assurance statement.

Completeness: Aspects and Boundaries

We have identified 15 aspects to be disclosed in this report. These aspects were identified as issues linked to the materiality matrix and our commitment to the UNGC. Issues relating to these aspects are addressed through our various engagement with our stakeholders

Material Issue Material Aspect Boundary Key Stakeholders
Service reliability and quality
  • Product and service labeling
  • Compliance
  • Internal
  • External
  • Employees
  • Customers
  • Communications & Multimedia Consumer Forum of Malaysia (CFM)
  • Malaysia Communications & Multimedia Commission (MCMC)
Ethics and anti-corruption
  • Anti-corruption
  • Internal and with our external suppliers and parties
  • Employees
  • Suppliers
  • Partners
Supply chain
  • Supplier assessment (Environment, labour practices, society, human rights)
  • External
  • Contractors
  • Suppliers
  • Vendors
  • Occupational health and safety
  • Training and education
  • Diversity and equal opportunity
  • Non-discrimination
  • Freedom of association and collective bargaining
  • Internal
  • Employees
Energy efficiency
  • Energy
  • Emissions
  • Internal
  • External
  • Telenor Group
  • Project
  • Environmental NGOs
Data security and privacy
  • Customer privacy
  • Human rights
  • Compliance
  • Internal
  • External
  • Employees
  • Customers
  • Privacy Commission
  • Digital responsibility
    • Customer health and safety
    • External
    • Safe Use
    • Digi CyberSAFETM
    • Digital Resilience
    Enabling services
    • Local communities
    • Internal
    • External
    • Digital Inclusion
    • Wanita Era Digital
    • Telenor Youth Forum
    • Strategic partners
    • Relevant government ministries

    Audience and Accessibility

    Information of our sustainability performance can also be found in the sustainability section of the annual report, and downloadable here. Our sustainability disclosure has been written in response to engagement and queries of investors and analyst, regulators, current and potential employees.


    Please direct your enquiries or feedback to:
    Ms. Quah Yean Nie - Head of Communications and Sustainability

    Tel: 03 57211800
    Lot 10, Jalan Delima 1/1, Subang Hi-Tech Industrial Park
    40000 Subang Jaya, Selangor, Malaysia.