Empower Societies to Reduce Inequalities

We believe that the internet is a great equaliser. As more services becomes available online, connectivity becomes a necessity to enrich lives and empower societies.

Connecting You to What Matters Most - Empower Societies

We believe that the internet is a great equaliser. Our outreach programmes are designed to enable Digital Inclusion and to build Digital Resilience in delivering on our commitment to help reduce inequalities among the underprivileged and underserved communities.

Partnering in Digital to Reduce Inequalities

Digi is committed to the United Nation’s (UN) Sustainable Development Goals (SDG), focusing on SDG 10 - Reduced Inequalities. In 2017, we hosted a roundtable session to express our commitment to reduce inequality through partnerships with like-minded organisations.

Together with partners, we aim to collectively deliver solutions that can address social, economic and environmental needs to close inequality gaps.

Towards this end, we have identified two focus areas - Enabling Digital Inclusion and Building Digital Resilience.

It is our Digital Inclusion aspiration to bring the benefits of digital access and outreach to all segments of society. We believe that connectivity can enrich lives and empower societies, paving the way for balanced opportunity and equitable society.

In parallel, on Building Digital Resilience, is our commitment to nature digital citizenship by helping build digital resilience among school children, with over 340,000 trained since 2011.

Enabling Digital Inclusion

Connected societies are empowered societies. In enabling digital inclusion, we have worked with partners who share our common vision to empower underserved and underprivileged communities with digital solutions to connect them to what matters most in their daily lives.

Learning Sign Language for Everyone

In 2017, we launched EDDY, a sign language mobile app for the deaf community and anyone looking to learn the Malaysian Sign Language. EDDY is designed as an education aide, and also a communications tool that is able to translate sign language on-the-go.

The idea of digitalising the sign language was mooted by Zuhairy Zulkiflee when he participated and emerged as the winner of Digi Challenge for Change Season 7 Programme – an initiative that was also supported by Agensi Inovasi Malaysia (AIM). The application which is available on the Google Play Store for free, provides a seamless experience to users that are looking to learn the art of sign language. The team is currently focused on expanding the dictionary function and making sure that the app can be used as a complementary teaching aid in Special Education classrooms across Malaysia.

Easy Access to Local Information for Cancer Patients

In collaboration with the National Cancer Society Malaysia (NCSM), Digi built a virtual resource and support mobile app known as Stronger than Cancer, to empower patients, caregivers, family and friends affected by cancer. It is a one-stop community mobile platform to facilitate quicker, reliable and trustworthy sharing of information related to cancer.

The idea was the brainchild of Christine Cheah and she envisioned a strong support network for cancer patients, who could reach out anytime and from anywhere. By participating in the Telenor Youth Forum (an annual global gathering for social changemakers, organized by Digi and Telenor), Christine was able to expand her idea and work with us in developing the idea into a full-fledged mobile app. Stronger Than Cancer is downloadable from Apple and Google Play Store for free.

Digital Learning for Hospitalised Children

Together with a technology social enterprise SOLS 24/7, we equipped 15 Sekolah Dalam Hospital (SDH, School in Hospitals) nationwide with 30 laptops, 15 tablets, and internet connectivity to enable digital learning for children who are undergoing long-term treatment at hospitals to ensure they are not left behind in their studies. More than 700 children were engaged in the first pilot school programme, held in the SDH at Hospital University Kebangsaan Malaysia.

To drive greater awareness towards Sekolah Dalam Hospital (SDH), we ran a public pledging campaign. A virtual reality (VR) video, depicting the life story of a school student attending the SDH and how she had benefited from digital learning was used to engage the general public via online and direct engagements to collect the pledges. Over 10,000 pledges were collected throughout the 3 month campaign period.

Learning Robotics for Rural Students

In partnership with Petrosains, we organised a robotic programme, ‘Young PI1M Inventors Challenge’, to provide secondary school students in rural communities the opportunity to learn basic designing, coding and proximity sensor skills. Hosted at 1Malaysia Internet Centres (PI1Ms), this eight-month programme engaged about 144 students from surrounding schools near our 48 PI1Ms.

Pusat Internet 1Malaysia (PI1M) 1 Malaysia Internet Centres

Together with the Malaysian Communications and Multimedia Commission (MCMC), we operate 132 ‘1Malaysia Internet Centres’ located in sub-urban and rural areas across Malaysia. Besides providing free high speed internet services, these centres also provide meaningful trainings and upskilling of locally employed managers and assistant managers who are tasked to run educational classes for children residing in those communities.

Building Digital Resilience

With more children accessing to the internet at an early age, we have the responsibility as an internet provider to educate them on safe and responsible use of the internet. Our aim is to continuously strengthen digital resilience among young people in Malaysia through our cybersafety workshops and local content, as well as spearhead thought leadership around the growing concern for online risks such as cyber-grooming and cyberbullying for a safer online experience. In 2017, we engaged more than 140, 887 students nationwide through different programmes which were carried out in collaboration with the government and partners such as the Ministry of Education, Malaysian Communications and Multimedia Commission (MCMC), CyberSecurity Malaysia, Royal Malaysian Police (PDRM), Federation of Reproductive Health Association Malaysia (FRHAM), UNICEF, R.AGE (TheStar), WOMEN:girls (NGO), Petrosains and NagaDDB Tribal.

Digi Digital City Showcase in Petrosains

In March 2017, we launched Digi’s Digital City at Petrosains. The exhibit is aimed at educating and engaging children on positive digital behaviours and creating awareness towards various internet risks including cyberbullying and online predators (cybergrooming). The showcase helps visitors identifying their online personality, take them through a cyberbullying experience simulator, and also teach ways to overcome negative encounters on various social media platforms.

Fight Against Predators PSA Video

We joined forces with our creative agency NagaDDB Tribal to launch a cyber safety public service announcement video ‘Fight Against Predators’. The video sheds light on how easily one can track individuals especially children, through social media if the safety and privacy features are not utilised. Through the video, we hope to bring attention to both parents and youth alike on common ways used by cyber-predators to prey on children.

Digi CyberSAFETM exhibit at Big Bad Wolf

In conjunction with the largest book fair in Malaysia, we hosted an experiential and educational exhibit to educate parents and children on cyber safety. During the 10-day 24-hour exhibit marathon, we managed to engage over 5,000 visitors. Some of the edutainment activities include interactive games to identifying online predators, understanding online personalities, and advocating good while avoiding bad behaviours on the internet.

#SayaSayangSaya Town hall Sessions

Together with UNICEF Malaysia, WOMEN:girls, R.AGE and with experts from the Royal Malaysian Police and the Federation of Reproductive Health Malaysia, we organized a series of nationwide youth-friendly townhall that featured interactive panel sessions actively discussing issues like online sexual violence, teen relationships, reproductive health and sexuality. These townhall sessions, conducted at 8 states – Kedah, Penang, Terengganu, Kelantan, Pahang, Johor, Sabah and Sarawak saw the participation of over 1,500 students from 318 schools, and more importantly, provided a safe space for children to ask questions, share personal stories, concerns with youth-led solutions on internet-related sexual violence. Coinciding with the townhall, we also produced a youth guidebook with UNICEF Malaysia focused on the topic of cybergrooming. The guidebook can be downloaded at here.

ASEAN Child Online Protection (COP) youth camp

Digi partnered with UNICEF Malaysia and the Malaysian Communications and Multimedia Commission (MCMC) to organise the ASEAN Child Online Protection (COP) 2D1N youth camp. This was in support of the ASEAN Child Online Protection Seminar 2017 themed ‘Nurturing Cyber Wellness For Connected Children’. We also facilitated a child panel discussion and participated as one of the expert panelists alongside regional experts from Facebook and Google. In the seminar, Digi was also recognised by the Ministry of Education as an industry leader in advocating safer internet in Malaysia.

Research Workshop: How do young Malaysians interact with Technology
Digi partnered with UNICEF Malaysia as part of UNICEF’s State of the World Children 2017 research workshop to understand Children’s perspectives on life in the digital age. In two separate full day sessions with children selected from the urban and semi-urban communities, the children shared their views on how and why they use digital technologies in their everyday lives, as well as their aspirations for the future of our digitally mediated world.  The report is available at here.

Launch of 2017 CyberBullying Survey
Digi launched its third installment of cyberbullying survey in November 2017. The survey seeks to understand the effectiveness of digital resiliency strategies adopted by children, primarily secondary school students and correlations between their online behavioural patterns and cyberbullying. The collated responses anticipated from thousands of secondary school students nationwide will potentially be the largest behavioral repository of cyberbullying study in Malaysia.