Sustainability Governance

Structured governance to identify and manage sustainability risk and opportunities at the core of our business.
We are committed to the United Nations Guiding Principles on Business and Human Rights which holds us accountable to respect and remedy any adverse impacts on human rights linked to our operations. We are signatory to the UN Global Compact Principles, which encompasses commitment to anti-corruption, labour standards and protecting the environment. We adhere to the International Labour Organisation Core Labour Standards of freedom of association, recognising the right to collective bargaining, elimination of forced labour & child, discrimination in our operations and that of our suppliers.

Sustainability Framework
Our sustainability framework underscores our commitment to operate an accountable, transparent business. It steers our focus to uphold ethical and responsible conduct across our operations, build a highly motivated, skilled and collaborative workforce, and reduce our environmental impact. It also guides our broader purpose of empowering communities to address social, economic and environment inequalities by working with like-minded partners to scale and accelerate the rollout of appropriate digital solutions for the betterment of local communities.

In 2016, we mapped our sustainability framework to include the Sustainable Development Goals (SDG), a landmark global commitment to collectively end poverty, protect the planet, and ensure prosperity for all by 2030. Launched in September 2015, the SDG accelerates expectations for the private sector to join the international community in taking meaningful action. As part of Telenor Group, we have prioritised Goal 10 in Reducing Inequalities, leveraging on our digital competencies and strength.

Sustainability is under the division of the Chief Executive Officer. The Head of Communications and Sustainability oversees the daily operations of the team to meet a set of non-financial Key Performance Indicators (KPIs) that are established jointly with Telenor Group Sustainability.

Sustainability KPIs are monitored and reported on a quarterly basis to the Ethics & Sustainability Forum. Chaired by the Chief Executive Officer, the forum includes the Chief Human Resource Officer, Chief Network Officer, and Chief Corporate Affairs Officer.

Ethics and Sustainability is a standing quarterly agenda to the Digi Board of Directors. Non-financial Reporting (NFR) on people, social, and environmental data is collected on a quarterly and annual basis by the NFR Coordinator and signed off by the Chief Financial Officer.

We conduct a human rights risk assessment to identify areas where there are risks of complicity to human rights abuse once every two years. The assessment identifies areas where we promote and protect human rights in our processes, services and programmes. Findings of the assessment are addressed to the Management Team.


Our materiality assessment is conducted based on a methodology developed by the Global Reporting Initiative (GRI). This methodology is linked to the AA1000 Accountability Principles (2008) developed by AccountAbility.

We align our material issues with Telenor Group’s matrix. Issues identified by Telenor is assessed and prioritised according to our operational context, corporate strategy and stakeholder expectation. Feedback from stakeholders is reviewed and addressed by relevant functional personnel. Issues that are strategically important to our business are subsequently integrated into our corporate strategy, and form the basis for our sustainability focus areas and related initiatives.

Materiality at Digi