Sustainability Governance

Structured governance to identify and manage business risk and opportunities.
Our sustainability commitment towards a responsible business is rooted on building long-term trust and creating shared value. We continue to prioritise and inculcate best practice principles, transparency and accountability in the way we operate our business and manage our supply chain.

We support all UN Sustainable Development Goals with a focused commitment on goal #10 Reduced Inequalities. Significant efforts have been put into place to extend the benefits of mobile and digital communications to enable digital inclusion and build digital resilience to reduce inequalities.

Sustainability Framework

Digi’s governance principles and practices define a framework of rules and procedures for the way our business is governed. We seek to proactively manage our non-financial risks so to unlock business opportunities that have meaningful economic, social and environmental impact.

Our sustainability framework leverages the materiality assessment as a strategic platform to integrate material issues into our business strategies, daily operations and relationship with stakeholders, leading to improved short and long-term value creation.


Sustainability is under the division of the Chief Executive Officer. The Head of Communications and Sustainability oversees the daily operations of the team to meet a set of non-financial Key Performance Indicators (KPIs) that are established jointly with Telenor Group Sustainability.

Sustainability KPIs are monitored and reported on a quarterly basis to the Ethics & Sustainability Forum. Chaired by the Chief Executive Officer, the forum includes the Chief Human Resource Officer, Chief Technology Officer, and Chief Corporate Affairs Officer.

Ethics and Sustainability is a standing quarterly agenda to the Digi Board of Directors. Non-financial Reporting (NFR) on people, social, and environmental data is collected on a quarterly and annual basis by the NFR Coordinator and signed off by the Chief Financial Officer.

We conduct a human rights risk assessment to identify areas where there are risks of complicity to human rights abuse once every two years. The assessment identifies areas where we promote and protect human rights in our processes, services and programmes. Findings of the assessment are addressed to the Management Team.


Digi uses the GRI Sustainability Reporting Standards-based materiality assessment. This process involved a range of external and internal stakeholders who helped to identify social, economic and environmental topics that matter to them, and mapped against Digi’s strategic priorities.

Our materiality issues were built on Telenor Group’s materiality assessment and mapped against Digi’s operational priorities, corporate strategy and stakeholder expectations.

In 2017, we refreshed our Materiality Matrix based on an internal review with Digi Management.

The procedure of compiling Digi’s sustainability disclosure is in accordance with Telenor Group’s Non-Financial Reporting Procedures, and Digi’s Standard Operating Policy and Procedures on Sustainability Reporting.

Digi’s Materiality Matrix