Climate & Environment

Minimising our environmental footprint while growing our reach, and leveraging digital services to address climate change.

Our Approach

Practical environmental practices and responsible climate reporting remains to be a main area of focus for us as we leverage on innovative solutions to meet the rising demand for energy. At the same time, we are working in our own operations and value chains to improve efficiencies across our network and facilities. Our environmental programmes continue to be governed by internationally recognised management and reporting systems.

Energy Efficiency
Sustainable Workplaces
Waste Management

Energy Efficiency

In 2017, as our robust network supports a 16.2% growth in data traffic stimulated by more than half a million additional internet users in our base, we continue to stabilise our energy consumption through various initiatives resulting in an energy growth of 6.5% increase year- on-year. Our non financial reporting framework tracks energy usage and carbon emissions from the grid and generators for our network, buildings, flights, fleet and rental vehicles. Being aware of where our most significant emissions are produced, we continue to explore new avenues to reduce our emissions while delivering business goals. Our energy intensity per RM revenue rose to 0.051 KWh due to lower revenues, while our KWh per customer is at 26 KWh, above the Telenor Group average of 17.6 KWh.
Energy Intensity
unit : KWh per RM Revenue


Energy Intensity Per End Use Customer
unit : KWh per customer

Carbon Emission

In 2017, our total carbon emission equivalent is at 157,970 tonnes* (10.7% year-on-year rise) from our network expansion. Our carbon emission per customer rose to 13.5 kg CO2e.

Our largest carbon emission is from Scope 2, purchased electricity from grid, which primary initiative is to reduce our dependency on diesel. We progressively transfor our transmission sites located off the national electricity grid (off-grid) to run on ele sets. We have also converted more than 600 cabin sites from air-conditioning to fan more robust outdoor equipment to stabilise our electricity consumption.

In the year, we have realized carbon savings in Scope 1 and Scope 3 as we reduced flights. Carbon Disclosure Project as part of the Telenor Group.

Carbon Emission Per End Use Customer
unit : Kg CO2e Per Customer
*Our boundary for carbon reporting only covers emissions from Digi Telecommunications Sdn Bhd. Emissions from our network, wh ich accounts for our largest emissions, operate under this company. It does not include subsidiaries, outsourcing services or joint ventures.

Sustainable Workplace

At Digi, we recognise the importance of protecting the environment and we seek to embed environmentally sustainable work practices into our daily operations to minimise our environmental impact and reduce wastage of resources. Some common work practices in Digi include reuse and recycling facilities, carpooling and green vehicles initiatives, responsible consumption of paper and a ban on usage of environmental hazards such as styrofoam, balloons and plastic cutleries.

We became the first operator in Malaysia to receive the Leadership in Energy and Environmental Design (LEED) Gold certification from the US Green Building Council (USGBC) for Digi’s refurbished headquarters in Subang Jaya. This achievement includes 100% electrical energy star rated equipment and light fittings which have helped reduced power density by 60% annually. We have also seen a 42% saving in water usage per annum by upgrading to water saving closet and toilet flushing systems.

The LEED certification is the second environmental certification Digi has received for our buildings, the first being the Gold Certification from the Green Building Index for Digi’s Technology Operations Centre received in 2011, making it the first green data centre in Malaysia.

In 2017, we upgraded our Environmental Management System (EMS) to the latest ISO 14001:2015 standard which includes improvements to remain relevant in the marketplace and adhere to the best international practice.

Infrastructure Sharing

Sharing of network infrastructure is a growing industry initiative to bring the benefits of mobile communication to more people. Through an industry agreed methodology, the common sharing unit was developed to monitor the extent of sharing between companies. As we increase our initiatives to share sites, this enhances our ability to deliver affordable, high-quality digital services, while decommissioning common sites to reduce our energy consumption.

Managing Waste

Electrical Waste
The growing amount of e-waste not properly disposed of has health and environmental implications. E-waste directly produced from our operations is managed under the Environmental Quality (Scheduled Wastes) Regulation 2005 and our E-Waste Guidelines.

Decommissioned network equipment constitutes the largest amount of e- waste generated by tonnes. We reuse equipment, and send those that are obsolete to recycle and be disposed of safely by a licenced vendor. Our target is to achieve 100% recycling rate of decommissioned electrical and electronic equipments through professional service providers who guarantee that the waste is processed, sorted, resold, recycled and disposed in an environmentally sound manner.

We continue with our collection of old mobile phones for responsible disposal through our e-recycling boxes in all Digi stores. This is in collaboration with the Mobile e-Waste: Old Phone New Life initiative which is a joint recycling and awareness initiative by the Malaysian Communications and Multimedia Commission, Malaysian Technical and Standards Forum Berhad, and the industry.

Obsolete Electrical and Electronic Equipment
unit : tonnes
unit : tonnes

General Waste

General waste and Recycling Rates
Waste Collected
unit : tonnes
Waste Recycled
unit : tonnes
Waste generated per employee (kg)


In 2017, in line with our Leadership in Energy and Environmental Design (LEED) Gold certification, we recorded a 15% reduction in water usage across all our operations nationwide and a decrease in our waste generation.