Switch To DiGi

1.	How do I switch to DiGi?
	All you have to do is walk in to any DiGi outlet nationwide or submit your request to switch here at digi.com.my/switch/now.

2.	How much will it cost to switch to DiGi?
	It's FREE. You do not have to pay any fees to switch to DiGi Postpaid or DiGi Prepaid.

3.	How long will it take for me to switch to DiGi?
	Your switch to DiGi can be completed in as fast as 24 hours, depending on how soon your current service provider accepts your request. Don't worry as your mobile service will never be interrupted during this process.

4.	Do I have to replace my SIM card?
	Yes. You will have to replace your current SIM card with a new DiGi SIM card after the switching process is completed.

5.	Will I be able to make calls after submitting my request to switch to DiGi?
	Yes. Your line should continue to work throughout the switching process. You will be advised to replace your SIM card once the process is completed.

6.	Do I need to cancel my account with my current service provider?
	No. Your line will be automatically terminated by your current service provider after it has been successfully transferred to DiGi. Please ensure that your line remains active before submitting your request to switch to DiGi.

7.	What if I have supplementary lines under my account?
	All supplementary lines must be switched over together with your principal account. Your request to switch may be rejected if you do not indicate the full list of supplementary lines.

8.	Can my switch to DiGi be rejected?
	Yes, it may be rejected by your current service provider if: • You have overdue bills • You are tied to a contract with your current service provider • Your identification details are incorrect / incomplete • Your current line is no longer active • You did not indicate the full list of supplementary lines

9.	Will there be any penalty fee if I decide to transfer out from DiGi?
	No. There will not be any penalty fee if you decide to transfer out from DiGi unless one is stated on the DiGi promotion that you sign up for. However, please note that you cannot change rate plans or switch out once you've switched to DiGi for the first three months.

10.	I am switching to DiGi from a Prepaid service. Will I lose all my credit from my current Prepaid account?
	Your remaining credit will not be transferred to DiGi. We advise that you utilise your credit before switching to DiGi.

11.	Can I get someone else to submit my request to switch to DiGi?
	No. Only you can apply to switch to DiGi. However, we've made it easy for everyone, and you can also choose to submit your request here and have a SIM pack delivered to your door step.