- How do I switch to DiGi online?
- How much will it cost to switch to DiGi?
- Do I have to pay for the delivery charges?
- How long will it take to complete the switch to DiGi?
- Who do I contact for enquiries and help?
- Can I get someone else to submit my request to switch to DiGi?
- What is the difference between switching online and walking in to a DiGi outlet?
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- Are there any requirements before I can switch online?
- What are the delivery requirements?
- Can my switch to DiGi be rejected?
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- Where will DiGi deliver to?
- What do I have to do after receiving my SIM pack?
- Who will deliver the SIM pack to me?
- When can I expect to receive the SIM pack?
- What personal information do I have to provide to the delivery agent?
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- Can I switch to DiGi Postpaid?
- Can I switch to DiGi Prepaid?
- Are there penalty fees if I decide to transfer out from DiGi?
- Can I choose to just switch my supplementary line to DiGi?
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- Do I have to replace my SIM card?
- Will I be able to make calls after submitting my request to switch to DiGi?
- Do I need to cancel my account with my current service provider?
- What if I have supplementary lines under my account?
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How do I switch to DiGi online?
Follow this link - http://digi.com.my/switch/now - and fill out the online form.
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How much will it cost to switch to DiGi?
Switching is FREE. You do not have to pay any fees when switching online to DiGi Postpaid or DiGi Prepaid.
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Do I have to pay for the delivery charges?
No. You do not have to pay for any delivery charges.
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How long will it take to complete the switch to DiGi?
We estimate that it would take between 3-7 business days to complete. Don't worry as your mobile service will never be interrupted during this process.
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Who do I contact for enquiries and help?
Please call DiGi Customer Service at 016-2211800 for enquiries and support.
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Can I get someone else to submit my request to switch to DiGi?
No. Only the owner of the mobile number is allowed to switch to DiGi.
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What is the difference between switching online and walking in to a DiGi outlet?
By switching online, you will get to enjoy the convenience of switching from the comforts of your own home. What's more, DiGi will deliver the SIM pack right to your doorstep.
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Are there requirements before I switch online?
Yes. You have to be a Malaysian citizen with a valid MyKAD. You must be above the age of 18 to switch to DiGi Postpaid, and above the age of 12 to switch to DiGi Prepaid.
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What are the delivery requirements?
You must have your MyKAD/NRIC ready for verification when we deliver the SIM pack to you. Our delivery agent will ask to see the same MyKAD/NRIC you used for the registration. For your safety, we will not release your pack to any person who cannot produce the correct identification document.
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Can my switch to DiGi be rejected?
Yes. Your switch to DiGi may be rejected by your current service provider if:
- You have overdue payments.
- You are tied to a contract with your current service provider.
- Your identification details are incorrect / incomplete.
- Your current line is no longer active.
- You did not indicate the full list of supplementary lines.
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Where will DiGi deliver to?
DiGi will deliver SIM packs to all genuine addresses within Malaysia. This includes Peninsular Malaysia, Sabah and Sarawak.
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What do I have to do after receiving my SIM pack?
Please call DiGi Customer Service immediately to activate your mobile number:
- Call 016-2211800 from your current mobile line
(our hotline is available 24 hours daily)
- Select your language (e.g. Press 1 for English)
- Press 2 for "Mobile Number Portability"
- Press 3 to "confirm your web-based port-in request"
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Who will deliver the SIM pack to me?
DiGi's appointed delivery agent, City-Link Express, will deliver a SIM pack to your doorstep at a date and time that is suitable to you. You may receive a call from City-Link Express to confirm a suitable delivery date and time.
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When can I expect to receive the SIM pack?
Deliveries are made on business days (between Mondays - Fridays), between 9am to 5pm.
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What personal information do I have to provide to the delivery agent?
Upon delivery, you will be asked for your MyKAD/NRIC. The delivery agent will verify this against the registration acknowledgement form. You will then be asked to write your MyKAD number, the date of receipt, and sign the acknowledgement form.
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Can I switch to DiGi Postpaid?
Yes. You can switch to any of the current DiGi Postpaid plans: DG30, DG50 or DG150 . For supplementary lines, you can choose DG Family™ plan.
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Can I switch to DiGi Prepaid?
Yes. You can switch to New DiGi Prepaid™ plan.
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Are there penalty fees if I decide to transfer out from DiGi?
No. There will not be any penalty fees if you decide to transfer out from DiGi unless one is stated on the DiGi promotion that you sign up for while at DiGi.
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I am switching to DiGi from a Prepaid service. Will I lose all my credit from my current Prepaid account?
Yes. Your remaining credit will not be transferred when you switch to DiGi. We advise that you utilise your credit before switching to DiGi.
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Can I choose to just switch my supplementary line to DiGi?
No. You must switch together with your principal line holder. You cannot switch a supplementary line on its own.
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Do I have to replace my SIM card?
Yes. You will have to replace your current SIM card with the new DiGi SIM card after the switching process is completed.
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Will I be able to make calls after submitting my request to switch to DiGi?
Yes. Your line should continue to work throughout the switching process. You will be advised to replace your SIM card once the process is completed.
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Do I need to cancel my account with my current service provider?
No. Your line will be automatically terminated by your current service provider after it has been successfully transferred to DiGi. Please ensure that your line remains active before submitting your request to switch to DiGi.
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What happens if I have supplementary lines under my account?
All supplementary lines must be switched over together with your principal account. Your request to switch may be rejected if you do not indicate the full list of supplementary lines.
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