Frequently Asked Questions
General Questions
  1. How do I switch to DiGi online?
  2. How much will it cost to switch to DiGi?
  3. How long will it take to complete the switch to DiGi?
  4. Who do I contact for enquiries and help?
  5. Can I get someone else to submit my request to switch to DiGi?
  6. What is the difference between switching online and walking in to a DiGi outlet?
 
Requirements
  1. What are the requirements for switching online?
  2. Can my switch to DiGi be rejected?
 
SIM Pack Delivery
  1. Where will DiGi deliver to?
  2. Do I have to pay for delivery charges?
  3. When can I expect to receive the SIM pack?
  4. Who will deliver the SIM pack to me?
  5. What personal information do I have to provide to the delivery agent?
  6. What do I have to do after receiving my SIM pack?
 
Your SIM Card & Mobile Service
  1. Do I have to replace my SIM card?
  2. Will I be able to make calls after submitting my request to switch to DiGi?
  3. Do I need to cancel my account with my current mobile service provider?
  4. What if I have supplementary lines under my account?
  5. Can I choose to just switch my supplementary line(s) to DiGi?
  6. I am switching to DiGi Prepaid™ from another Prepaid service. Will I lose all my credit from my current Prepaid account?
  7. Will there be any penalty fee if I decide to transfer out from DiGi?
 
General Questions

How do I switch to DiGi online?
To switch to DiGi Prepaid™, please click on the button below to register:
Switch to DiGi Prepaid™

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How much will it cost to switch to DiGi?
Switching is FREE. You do not have to pay any fee to switch to DiGi Prepaid™.
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How long will it take to complete the switch to DiGi?
Your switch will be completed within seven (7) business days. Don't worry - your mobile service will not be interrupted during this process!
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Who do I contact for enquiries and help?
Please call the DiGi Customer Service Helpline at 016 221 1800 for enquiries and support.
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Can I get someone else to submit my request to switch to DiGi?
No. Only the owner of the mobile number is allowed to switch to DiGi.
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What is the difference between switching online and walking in to a DiGi outlet?
By switching online, you get to enjoy the convenience of switching to DiGi from the comfort of your own home. What's more, DiGi will deliver the SIM pack right to your doorstep.
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Requirements

What are the requirements for switching online?
To switch to DiGi Prepaid™, you must be a Malaysian citizen above the age of 12 with a valid MyKAD/NRIC.
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Can my switch to DiGi be rejected?
Yes, your request may be rejected by your current mobile service provider if:
  1. You have outstanding/overdue bills
  2. You are blacklisted by your current mobile service provider
  3. You are tied to a contract with your current mobile service provider
  4. Your identification details are incorrect / incomplete
  5. Your current line is no longer active
  6. You did not indicate the full list of supplementary lines
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SIM Pack Delivery

Where will DiGi deliver to?
DiGi will deliver SIM packs to all genuine addresses within Malaysia. This includes Peninsular Malaysia, Sabah and Sarawak.
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Do I have to pay for delivery charges?
No. You do not have to pay for delivery charges.
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When can I expect to receive the SIM pack?
Deliveries are made on business days (from Mondays - Fridays), between 9am and 5pm.
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Who will deliver the SIM pack to me?
DiGi's appointed delivery agent, City-Link Express, will deliver a SIM pack to your doorstep at a date and time that is suitable for you. You may receive a call from City-Link Express to confirm a suitable delivery date and time.
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What personal information do I have to provide to the delivery agent?
Upon delivery, you will be asked for your MyKAD/NRIC. The delivery agent will verify this against the registration acknowledgement form. You will then be asked to fill in your MyKAD/NRIC number, the date of receipt, and sign the acknowledgement form.
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What do I have to do after receiving my SIM pack?
After receiving your SIM pack, please call the DiGi Customer Service Helpline at 016 221 1800 from your current mobile line immediately. Select your language, then press 2 for "Mobile Number Portability" and press 3 to "Confirm your web-based port-in request". Our helpline is available 24 hours a day!
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Your SIM Card & Mobile Service

Do I have to replace my SIM card?
Yes. You will have to replace your current SIM card with the new DiGi SIM card after the switching process is completed.
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Will I be able to make calls after submitting my request to switch to DiGi?
Yes. Your line should continue to work throughout the switching process. You will be advised to replace your SIM card once the process is completed.
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Do I need to cancel my account with my current mobile service provider?
No. Your line will be automatically terminated by your current mobile service provider after it has been successfully transferred to DiGi. Please ensure that your line remains active before submitting your request to switch to DiGi.
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What happens if I have supplementary lines under my account?
All supplementary lines must be switched over together with your principal account. Your request to switch may be rejected if you do not indicate the full list of supplementary lines.
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Can I choose to just switch my supplementary line(s) to DiGi?
No. Your supplementary line(s) must be switched together with your principal line.
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I am switching to DiGi Prepaid™ from another Prepaid service. Will I lose all my credit from my current Prepaid account?
Yes. Your remaining credit will not be transferred when you switch to DiGi Prepaid™. We advice that you utilise all your credit before switching to DiGi.
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Will there be any penalty fee if I decide to transfer out from DiGi?
No. There will be no penalty fee if you decide to transfer out from DiGi unless one is stated on the DiGi plan/package that you signed up for.
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