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Frequently Asked Questions
This list of Frequently Asked Questions is written specifically in regards to the Tomorrow Network upgrade. If you are experiencing call and/or Internet quality disruptions and your area is undergoing upgrades, this may assist you in getting a clearer understanding of the upgrade works.
 
How long does it take to upgrade a network site?
The upgrade takes approximately 30 days, and this is when you may experience intermittent service disruptions. Within this period, there will be a physical change of equipment and once installed, our engineers will proceed to run tests to optimise the network. We will continue optimisation works until you enjoy better quality call connections and high speed Internet coverage.

Upon completion of the entire network modernisation programme, our customers will enjoy high speed Internet coverage (EDGE, 3G) covering 95.8% of all Malaysians.

Should the service disruptions persist beyond this period, please contact our DiGi Customer Service Helpline at 016 2211 800.
What improvements should I expect after the completion of this upgrade? When?
The Tomorrow Network is a network modernisation programme that involves upgrading every single one of our network sites throughout Malaysia. This will enable a stronger, more stable network with improved capacity, and the opportunity to provide the best wireless Internet experience (EDGE, 3G) to 95.8% of Malaysians.

Upon completion, all network sites will be LTE-equipped and ready to deliver fibre-like speeds to support the upcoming LTE mobile devices. The Tomorrow Network upgrade will continue throughout every state in Malaysia, with the Klang Valley to be fully completed in 2012 and the remainder to be completed in 2013.
Are all service disruptions related to the network upgrades?
No, service disruptions can occur due to a variety of reasons, including faulty equipment, power failure, fibre cut, theft and vandalism of sites, extreme weather conditions and more.
How will the network upgrades be carried out? What will the intermittent disruptions be like during the network upgrade?
We will be upgrading our network by location, and each location consists of 20 sites on average. Swaps within a location will be staggered to ensure that our customers continue to enjoy our services with the least amount of disruptions.

During the upgrade period in your area, you may experience intermittent disruptions in making or receiving calls, or in connecting to the Internet for 30 days. After which, the service should normalise.

We will try to ensure that these interruptions occur only at night and during non-peak hours. However, it is necessary to perform upgrades during the day in specific areas.

Should the situation persist, please contact our DiGi Customer Service Helpline at 016 2211 800 for assistance.
Why do I still experience disruptions to my call/Internet services more than 30 days after the upgrade has taken place in my area?
We would require more information to assist you with this issue. Please contact our DiGi Customer Service Helpline at 016 2211 800 for assistance.
Will the upgrade improve my Internet performance?
Yes. After the upgrade and optimisation of the network, you will enjoy better Internet connection quality with more consistent download speeds.

View the upgrade schedule here to find out when the upgrade is coming to your area.
Is there a plan to increase coverage?
The current network upgrade will expand high-speed Internet (EDGE, 3G) to cover 95.8% of all Malaysians.

At the same time, other planned coverage improvements, including building more sites to enable new or better indoor 3G coverage will continue throughout the next two years; starting from the Klang Valley and rolling out to other key market centres.
Will this activity improve my coverage for voice calls or data? When?
Yes, you will see improvement once the upgrade is completed and the network is optimised. Voice calls will improve in quality and data will improve in coverage, with 95.8% EDGE coverage nationwide.
Will I enjoy 4G / LTE speeds as advertised? When?
Yes, when DiGi's LTE services are launched. By the end of our network modernisation programme, the network will be LTE-equipped. This means DiGi is prepared and able to immediately offer LTE services once spectrum becomes available.
My 3G signal unstable - why does it keep disappearing?
You may be experiencing this due to ongoing upgrade or optimisation activities in your area. You may also experience service disruptions if you are near or travelling into an area undergoing upgrade.

Please click here to check if your area is undergoing the Tomorrow Network upgrade.
I have signal on my phone, but I keep getting missed call alerts, why?
If the signal indicates you are on DiGi’s EDGE network, you will only be able to either make a voice call or use data, and not both at once. The majority of handsets in the market do not support Dual Transfer Mode on EDGE.

To enjoy both voice calls and data simultaneously, please select the 3G option on your handset.
I have full signal bars, but I can’t seem to make or receive any calls. Why?
You may be experiencing intermittent service disruptions due to the network upgrade. Please click here to check if your area is undergoing the Tomorrow Network upgrade.

If your area is not undergoing upgrade activities and the issue still persists, try restarting your phone or contact our DiGi Customer Service Helpline at 016 2211 800 for assistance.
Why does my phone show no coverage when I am in my house?
If you have just experienced this situation, the disruption could be due to ongoing network upgrade activities. Please click here to check if your area is undergoing the Tomorrow Network upgrade.

If this is a common occurrence, it could be due to the network coverage in your area, which we are working to address by building more sites concurrent to the Tomorrow Network upgrades. This plan will enable new or better 3G coverage areas nationwide in the coming years.
Why does my signal switch from 3G to EDGE as soon as I connect to the Internet?
We would require more information to assist you with this issue. Please contact our DiGi Customer Service Helpline at 016 2211 800 for assistance
Why do I need to call twice to reach someone?
If you have just experienced this situation, the disruption could be due to ongoing network upgrade activities in your location or the location of the person you are calling. Please click here to check if your area is undergoing the Tomorrow Network upgrade.

If your area is not undergoing the Tomorrow Network upgrade, please contact our DiGi Customer Service Helpline at 016 2211 800 for assistance.
Why does my line always drop when I am driving around?
If you are near or travelling into an area undergoing the upgrade, you may experience service disruptions caused by unstable network connections.
There are times my signal bar shows just DiGi and not EDGE or 3G, which does not allow me to connect to the Internet. Why is this happening?
During the upgrade, you may experience intermittent service interruptions. This is only temporary and if this persists, please contact our DiGi Customer Service Helpline at 016 2211 800 for assistance.
My phone is always searching for a signal, why is this happening?
If the network upgrade is taking place in your area, this disruption will only be temporary. Please click here to check if your area is undergoing the Tomorrow Network upgrade.

If you continue to experience this situation, please contact our DiGi Customer Service Helpline at 016 2211 800 for assistance.
Important Note:
Kindly provide us with the following information when you call our DiGi Customer Service Helpline so that we can quickly resolve your issues:
• Mobile number
• Date and time of the incident
• Location of where the incident occurred, and
• A short description of the incident.
 
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