New D'Chat Operating Hours
Dear subscribers, please be informed that from 1st September onwards, D'Chat's service hours will be from 9 am to 9 pm. Thank you.
Last Update: 23 August 2010
Here's everything simplified and convenient within clicks.
DiGi Priority Service is a dedicated service for selected subscribers who have
achieved a certain level of monthly usage with their mobiles and tenure with DiGi.
Our aim is to reward our members with a host of exclusive privileges and personal
assistance that range from simple phone enquiries to full technical support right at
your doorstep.
Priority Treatment with DiGi Customer Service
Enjoy higher service levels, faster pick-up time and doorstep assistance to solve technical issues
Get FREE 1 day SIM card replacement
Buy 1 Free 1 Movie Ticket Offers at GSC
Flash special Voucher IDs to enjoy 2 movie tickets for the price of one!
Special Surprises
Look out for a variety of surprise activities and exclusive events with freebies galore up for grabs
Exclusive Offer
Keep your eyes & ears open for special packages and offers that have been tailor-made for DiGi Priority Service members.
Early Notice Advantage
Get the inside scoop on the hottest promotions & offers ahead of everyone else
Exclusive DiGi Broadband promotion
We are pleased to offer you our Discover and Explore 10GB broadband plans at a discounted monthly subscription fee and with FREE additional usage quota. You will also get a free modem with cash-back rebates if you opt for the Explore 10GB plan with modem.
Plan details
Want a modem?
Plan
Monthly access
Quota
Modem
Cash back rebate
Normal Promotion
DPS Promotion
Normal promotion
DPS Promotion
Discover
RM 68
RM 58
3 GB
4 GB
RM 80 (RRP: RM180)
Optional Upfront Purchase
None
Explore
RM108
RM 98
10 GB
12 GB
RM10 x
12 Months
FREE RM10,000 Personal Accident Insurance
FREE Unlimited Song Download
Note:
A non-refundable advance payment of RM50 is required from both Malaysians and foreigners.
Foreigners are required to pay an additional deposit of RM100.
There is no 7 day trial/refund for plans with modems.
Likely Average Speeds: Download 700kbps, Upload 200kbps.
Rebate of RM5 applies with auto billing.
How to sign up?
Walk into any DiGi Centre's in Penang, Klang Valley, Ipoh, Kuching to subscribe.
Subscription is allowed upon verification via DPS SMS identifier.
Subscribe now and start earning BonusLink points on your Broadband.
DiGi Priority Consultants
A dedicated team of customer service agents will provide personalised attention and a higher service level to our Platinum members. Calls from our Platinum members will be directed straight to this group of agents. Say goodbye to long waiting times.
Operating Hours:
Mon-Fri - 9am to 6pm
Calls outside these hours will be attended by other customer service personnel
DiGi Priority Mobile Consultants
A team of professionally trained "Elite Customer Support" personnel will provide doorstep assistance to solve any technical issue.
Operating Hours:
Mon-Fri - 9am to 6pm
Calls outside these hours will be attended by next working day
Coverage:
Kuala Lumpur and Petaling Jaya only
More areas will be covered in the near future
Free 1 day SIM Card Replacement
Doorstep delivery in the event of lost SIM card with no delivery charges. Reports must be lodged by 10 am for same day delivery by 5 pm. Reports lodged after 10 am will be delivered on the next working day. Residents in areas outside the coverage area will get next day delivery.
Surprise Activities
A variety of surprise activities filled with freebies and other great stuff awaits you! Just look out for our SMS cue to participate in these exciting activities.
Invites to Exclusive Events
You'll receive invites to exclusive events like phone launches, dining events, concerts, family activities, departmental store pre-sales, and much more. There will be at least one event every three months.
There's something for everyone with exclusive offers for DiGi Priority Service members. From exclusive phone deals to special discounts and free gifts, it's our way of rewarding you; our loyal subscriber. Look out for these offers from time to time.
As a DiGi Priority Service member you'll get early updates on the latest DiGi launches, deals and offers! Plus, we'll sweeten the deal even further by throwing in some special premiums just for you!