Frequently Asked Questions
 
Q1. What will I get from the RM15 DiGi Super Reload Social?
A1. The RM15 DiGi Super Reload Social will give you the following:
  • RM15.00 (to be credited into main account balance)
  • FREE 250 DiGi – DiGi SMS (worth RM25.00)
  • FREE 100 DiGi – DiGi MMS (worth RM25.00)
  • FREE 100 Facebook/Twitter SMS (worth RM10.00)
In total, you will enjoy RM75 worth of credit by just spending RM15 on the coupon!!!
Q2. What is the validity period for the RM15 reload?
A2. The RM15 DiGi Super Reload Social comes with 10 days validity from the date of reload. This validity applies to all existing DiGi Prepaid™ call plans except DG Prepaid Smart Plan™ and DiGi Prepaid™ Internet.

Notes:
  • Freebies will not be granted to DiGi HAPPY, HAPPY Sekawan and HAPPY East Coast subscribers when they reload using DiGi Super Reload Special. They will receive credit plus validity only.
  • DiGi Prepaid™ Internet subscribers will get the validity according to its call plan but no freebies will be granted.
Q3. Is there a max cap on the free SMS and MMS given?
A3. Yes. The max caps on the freebies given are as follows:
Max cap
250 DiGi to DiGi SMS
100 DiGi to DiGi MMS
100 Facebook/Twitter SMS<

After reaching the max cap, freebies will not be granted even if you perform another reload using the RM15 DiGi Super Reload Social.
Q4. Do I get the freebies if I reload RM15 from other reload channels?
A4. No, this RM15 DiGi Super Reload Social is only applicable for reloads via the physical coupon itself. Other channels will not give you 10 days validity and freebies
Q5. Can I use the freebies when I am roaming?
A5. No, freebies can only be used within Malaysia.
Q6. Where can I get this reload coupon?
A6. You may purchase the RM15 DiGi Super Reload Social coupon from our DiGi Authorized Dealers and DiGi Specialized Stores.
Q7. What are the DiGi Facebook SMS and DiGi Twitter SMS services?
A7. DiGi Facebook SMS is a service that allows you to send and receive updates as well as perform various activities via your DiGi SMS channel which reflects your Facebook account online.

DiGi Twitter SMS is a service that allows you to send and receive tweets as well as perform various activities via your DiGi SMS channel which reflects your Twitter account online.
Q8. How do I subscribe to the DiGi Facebook SMS service?
A8. You will be able to subscribe to the service via the following channel(s):
Channel(s) Step(s)
SMS Text FB to 2325
WEB Log on to your Facebook account > Account >
Account Setting > Mobile > activate Facebook Text
Q9. How do I subscribe to the DiGi Twitter SMS service?
A9. You will be able to subscribe to the service via the following channel(s):
Channel(s) Step(s)
SMS 1. Text TW to 2898
2. You will receive a return SMS for registration
3. Follow on screen instructions
Q10. What are Mobile Updates?
A10. Mobile Updates refer to any SMS sent from a mobile device to Facebook/Twitter via the short codes 2325/2898. For example, you may post a Facebook status update, add friends, subscribe to friend, etc. via Mobile Updates. You will need to subscribe to the DiGi Facebook SMS service in order to send a mobile update to Facebook.

To send a Facebook status update:
Text "It's raining cats and dogs here in KL!" and send to 2325
This is considered a transaction for mobile update.
Q11. What are Mobile Alerts?
A11. Mobile alerts refer to any SMS received from Facebook/Twitter via the short codes 2325/2898. You may receive unlimited updates such as your friends’ status updates, friend requests, comments on status updates, etc. from Facebook with RM1/week.

What you'll see when you receive Facebook status updates:
RM0: John Smith is going on a holiday!
Reply to comment.
Q12. What are the normal rates for subscribing to DiGi Facebook SMS and DiGi Twitter SMS?
A12. The subscription rates for DiGi Facebook SMS and DiGi Twitter SMS are as follows:
Product Description Price
Mobile Alerts (SMS FROM Facebook/Twitter)
Subscriber will receive unlimited alert messages
RM1/week
Mobile Updates (SMS TO Facebook/Twitter)
Subscriber will be able to post status updates and perform other features from mobile
RM0.10/SMS