18 May 2020

Digital & Design Insights Manager

Marketing & Distribution
Full Time
Malaysia, Shah Alam

You are: (personality / competencies etc)

  • Passionate about understanding customers, knowing their needs and expectations, and developing solutions to support them
  • Analytical and meticulous, pro-active and self-motivated
  • Mature, independent and has the initiative as a problem solver
  • Confident and able to work with stakeholders in the most professional and effective manner
  • Good interpersonal & communication skills
  • Good time management and work well under pressure
  • Well organized, able to prioritize and multitask to manage multiple projects at one go

Your Responsibilities: (What is this role all about? What does the applicant have to do?)

  • Provide analysis on existing DiGi touchpoints and provide recommendations on how to improve store efficiency and customer experience
  • Provide insightful information regarding competition activities in the area of retail
  • Carry out customer research and understanding their needs
  • Working closely with internal stakeholders to deliver approved retail improvement projects and monitor post implementation KPI
  • Drive self service and automation solutions to reduce transactional services over the counter to improve retail experience
  • Develop long range planning for retail strategy to support both customer service and sales activities
  • Create new customer experiences to enrich their user experience in the area of retail