digi.com.my
Integrated Annual Report 2019
Connecting You To
What Matters Most
Our Heroes Keeping Customers
Connected At All Times

This report was produced over the course of the Movement Control Order, with full adherence to safety measures and our business continuity plan guidelines. Our cover is a salute to all dedicated Digizens who continue to serve and connect customers when it matters most, as the nation and world combat the Covid-19 pandemic.

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Chair of the
Board's Statement
Dear Shareholders,

At a time of rapid technology innovation and disruption, open exchanges of data are increasingly prevalent, accentuating the need for leading organisations around the world to place more focus on building trust and business integrity in the way we serve customers and manage data.

Network operators like us, as key enablers of today’s data-centric, digitally-fuelled market, sit at the crux of the trust economy. We believe that trust is key in all our relationships and have worked hard to lay a strong foundation for a sustainable, responsible business built on the tenets of good corporate governance and trustworthiness. This approach enables us to deliver services to 11.3 million customers on our network and partner with various stakeholders with precision and integrity. This has been the key priority for the Board.

Haakon Bruaset Kjoel
Chair of the Board
CHIEF EXECUTIVE
OFFICER'S STATEMENT
Dear Shareholders,
The performance we see today results from a series of strategic decisions made over the past four years to transform our business in view of the challenges that continue to pressure the telecommunications sector. Our sharp focus on executing our growth, efficiency and digital transformation agenda has kept us on track. We closed 2019 with good momentum in line with industry performance, while establishing leadership on innovation, customer-obsession, workforce development and responsible business practices.
Albern Murty
Chief Executive Officer
Our Strategy

To remain a leader in enabling reliable connectivity for all Malaysians, our strategy focuses on:

  • Delivering growth through relevant customer offerings that fuel the continuous need for connectivity and digital services.
  • Being a leader in digitalisation and modernisation, from the way we run our network, engage customers across touchpoints and instill a culture of innovation and agility.
  • Raising responsible business standards across our operations, in the way we manage our value chain, treat customer data, environmental impact and advocate safe internet usage and digital inclusion.
management discussion and analysis
+11.0%
+11.9%
#2
+6.0%
46%
RM753 million
+24%
5-year financial summary
Sustainability

Responsible business and sustainability are integral to Digi's strategy, and builds the foundation for the way we conduct business.

We believe in building partnerships with global, government, social and industry organisations for more collaborative and effective action towards solving issues related to reducing inequalities and impact of digital technology on society.

We also commit to establishing industry standards in managing business risks and building trust associated to human rights, ethics and compliance, data protection, cybersecurity, supply chain, quality of service, people, and environmental impact.

We wish to inform that Digi’s 23rd Annual General Meeting (AGM) on 1 June 2020 will now be a fully virtual meeting. Please refer to the Notification to Shareholders and Revised Administrative Details for more info on the change in AGM arrangement.
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