Overall

FAQ

1. Where can I sign up for the new Go Digi plans?

Sign-ups for the Go Digi 48, Go Digi 78, Go Digi 98, Go Digi 128, Go Digi 168 are available through appointed Digi Key Account Management (KAM) such as Corporate Account Managers (CAM), Biz Dealers, Telesales.

2. Who can sign up for the new Go Digi plans?

The new Go Digi plans are only applicable for businesses with a valid business registration number under The Companies Commission of Malaysia (SSM). Applicable for New/Port-in/Transfer of Ownership/Digi Postpaid to Digi Business/Prepaid to Postpaid/Existing (add lines)/Renewal. All submissions are subject to credit risk approval by Digi.

3. Is there a minimum criteria to sign up for Go Digi plans as a corporate customer?

Yes, you are required to sign a minimum of Go Digi 128 or a combination of any 2 (TWO) lines (mobile and broadband only).

4. If I wish to cancel my Digi Corporate Account, how do I go about the process?

In the event you wish to terminate the Service/line(s) in your Corporate Account with Digi, one (1) month advance notice in writing is required to be sent to our Business Support Centre. Thank you for your continuous support.

5. I own a foreign company registered overseas. Can I still subscribe to the new Go Digi plans?

Yes, you can. However, you may be required to pay an additional deposit of RM500 per line in addition to the advance payment required.

6. The Go Digi 78, Go Digi 98, Go Digi 128, Go Digi 168 plans all come with unlimited voice calls and SMS. Can I really use them without any limits?

Unlimited Calls and SMS are strictly for standard person-to-person calls or texts; and not meant for any commercial/non-personal usages. For any excessive usage, or on suspicion of fraud, any illegal practice or unusual activity in respect of the Customer’s Account with Digi, Digi at its sole and absolute discretion reserves the right at any time without being liable to the Customer or any third party to discontinue, disconnect, interrupt, bar or suspend the service for such period of time as Digi shall deem fit. For more details check Digi’s current Fair Usage Policy (FUP).

7. If I sign up for Auto-Billing under the new Go Digi plans, what benefits do I enjoy?

You will receive a 5% discount on your monthly total bill for the first six (6) months of subscription when you sign up for Auto-Billing.

8. What is the Charging block for Go Digi plans?

The charging block for Go Digi plans, after you have exceeded your FREE monthly usage, is 30 seconds (excluding Go Digi plans with Unlimited Calls to all networks). Unlimited Calls to all networks excludes video calls, calls to special numbers, calls to toll-free 1-300 numbers and calls to 121 numbers.

9. What are the special rates for voice Calls made to selected numbers?

Please be informed that special rates will apply on voice Calls made to selected numbers. For the full list of numbers, kindly refer to the table below:

Premium Numbers:

 Peak Hours (7am - 6.59pm)Off Peak Hours (7pm - 6.59am)
80030sen/min15sen/min
1-30030sen/min15sen/min
1-800FREEFREE
1-70030sen/min15sen/min
600-8113sen/min09sen/min
600-8239sen/min20sen/min
600-8378sen/min39sen/min
600-84RM1.30/min65sen/min
600-85RM1.95/min98sen/min
600-86RM3.90/minRM1.95/min

 

Service Numbers:

  Peak Hours (7am - 6.59pm)Off Peak Hours (7pm - 6.59am)
110Digi Customer Service HelplineFREEFREE
991Civil DefenseFREEFREE
994Fire BrigadeFREEFREE
995Gas EmergencyFREEFREE
999Police & AmbulanceFREEFREE
15999NUR HotlineFREEFREE
1051Time Announcement30sen/min15sen/min
103Directory EnquiriesRM2/callRM2/call
15454Tenaga Nasional Berhad30sen/min30sen/min

10. How do I update Authorised Person's or Administrator's details?

Kindly get the Authorised person determined by your company and stipulated in the original Customer Registration Agreement to write in to our Business Support Centre at bsc@digi.com.my, to update the details and/or account information.