Roam Like Home – Thailand

FAQ

1. What is Go Roam with Roam Like Home – Thailand?

Go Roam Advance is included for FREE with Go Digi 128 and Go Digi 168 plans. However, Go Digi 78 and Go Digi 98 customers are allowed to sign up for Go Roam Basic and Go Roam Advance respectively at only RM10/month. Go Digi 168 customers can upgrade to Go Roam Premium at only RM10/month.

All Go Roam offers come with Roam Like Home – Thailand that provides additional data, Free 500 Mins and 500 SMS when you roam in Thailand on Telenor Dtac network.

2. How can I enjoy Go Roam with Roam Like Home – Thailand?

First, you need to sign up to any of the Go Digi plan. For Go Digi 78 and Go Digi 98, you need to purchase Go Roam with Roam Like Home – Thailand pass at RM10/month. For Go Digi 128 and GO Digi 168, you will enjoy free Go Roam with Roam Like Home – Thailand pass upon signing up the rate plan.

3. How do I buy Go Roam with Roam Like Home – Thailand?

If you are our existing business customer, you can buy Go Roam with Roam Like Home – Thailand pass just by submitting a request via MyDigi Business Portal, drop us an inquiry form or call our business hotline.

4. What should I do before I start roaming in Thailand?

You need to make sure you are connected to Telenor Dtac network in Thailand before roaming. If you are not connected to Telenor Dtac network, you roaming consumption will be deducted from your Go Roam pass allocation.

5. What happens after I have fully utilised my Go Roam with Roam Like Home - Thailand? Will I still be able to surf the Internet and make calls while roaming?

You will be able to make and receive roaming calls at a pay-per-use rate. However, you will only be able to surf the Internet by purchasing an additional roaming pass. Please click here for more information.

6. How can I purchase the additional roaming pass?

You will have to dial *800# shortcode to make the purchase.

7. Can I use the new Go Digi plans to access the Internet when I am roaming? Will I be charged extra?

Yes, you can use the new Go Digi plans to access the Internet when you are roaming. You can opt for the latest Go Roam with Roam Like Home – Thailand bundle or subscribe to daily unlimited Internet roaming (from RM36/country/day) for selected countries or get the 3 Day Pass at only RM25 (https://www.digi.com.my/shop/roaming-idd/roaming) under Roaming Pass section.

8. Can I use the bundled minutes and SMS under the new Go Digi plans when I am roaming?

All minutes and SMS bundled under the new Go Digi plans are applicable for domestic usage only i.e. within the Malaysia network. Any usage on Roaming will be charged to your Go Roam with Roam Like Home- Thailand bundle, roaming passes or as per standard rates based on a Pay-As-You-Use basis.

For roaming in Thailand on Telenor Dtac network, you can enjoy free 500 Mins and 500 SMS.

9. Am I able to check the balance of my Go Roam bundle? Where can I check this?

Yes, you can check your balance via the MyDigi App.

10. In order to enjoy the Go Roam with Roam Like Home – Thailand bundle, must I select a single operator? What happens if I do not select the correct operator?

Yes, in order to enjoy the Go Roam with Roam Like Home- Thailand bundle, you must be hooked on to one of the operators based on the list below. If you do not select a preferred operator, data roaming is not allowed but you will still be allowed to make and receive calls based on pay-per-use charges.

CountryOperators
AustraliaTelstra/Optus
BangladeshGrameenphone
BruneiDST Com
BulgariaA1 BG
CambodiaVittel/Cellcard
DenmarkTelenor DK
Hong KongSmarTone/CMHK
HungaryTelekom HU
IndonesiaINDOSATOOREDOO/Telkomsel
LaosLoaTel/LAO GSM
MontenegroTelekom.me
MyanmarTelenor (TNM)
NorwayTelenor
PakistanTelenor
PhilippinesSmart/Globe
SerbiaVip SRB
SingaporeStarHub/Singtel/M1
SwedenTelenor
TaiwanChunghwa/Far EasTone
ThailandDtac/DTN Trinet
VietnamViettel
ChinaChina Mobile (CMCC)/UNICOM (46001)

11. What usage does Go Roam with Roam Like Home Thailand bundle cover?

  • Roaming Voice calls to Malaysia mobile and Malaysia fixed-line numbers (Call Home).
  • Roaming Voice calls to mobile number or fixed-line number of the country that you are visiting (Call Local).
  • Receiving Voice calls when roaming in participating countries.
  • Internet roaming (Internet usage within the participating country and network).
  • Additional roaming data when roaming ON Dtac Network in Thailand
  • Free 500 Mins and 500 SMS to Malaysia, calls within visiting country and receiving calls when roaming ON Dtac Network in Thailand

12. What usage does Go Roam with Roam Like Home Thailand bundle not cover? This bundle does not cover following usages:

  • Roaming voice calls to any other International destinations numbers besides Malaysia or the country that you are visiting.
  • Roaming voice calls to premium or satellite numbers.
  • Voicemail calls / retrieval when roaming.
  • Sending and Receiving MMS when roaming.
  • Additional roaming data when roaming NOT on Dtac Network in Thailand
  • Calls and SMS to Malaysia, calls within visiting country and receiving calls when roaming NOT on Dtac Network in Thailand

13. I am on Go Digi 48 and I am not entitled to subscribe to a Go Roam bundle. Can I still use the roaming services?

Yes, you will be able to roam on a pay-per-use rate. However, you can also opt for other roaming plans or passes like daily unlimited Internet roaming (from RM36/country/day) or unlimited social messaging (RM10/24 hours) in/with selected countries/mobile operators. For more information, click here.

CategoryUsage TermsCovered by Go Roam with Roam Like Home- Thailand Bundle?
Go Roam Voice CallsRoaming Voice calls to Malaysia mobile and Malaysia fixed-line numbers (Call Home)
e.g. You are in Thailand and calling a Malaysia number
Roaming Voice calls to mobile number or fixed-line number of the country that you are visiting (Call Local)
e.g. You are in Thailand and calling a Thailand number
Receiving Voice calls when roaming in participating countries
Roaming Voice calls to any other international destinations' numbers besides Malaysia or the country that you are visiting
e.g. You are in Thailand and calling a Singapore number
X
Roaming Voice calls to premium or satellite numbersX
Go Roam Voicemail, SMS and MMSVoicemail calls/retrieval when roamingX
Sending and receiving SMS when roamingX
Sending and receiving MMS when roamingX
Go Roam Roaming DataInternet roaming (internet usage within the participating country and network)
Able to subscribe to the unlimited daily RM36 pass for the selected countries included the Go Roam with Roam Like Home - Thailand bundleX
Able to subscribe to the unlimited daily RM36 pass for countries excluded from the Go Roam with Roam Like Home - Thailand bundle
Roam Like Home – Thailand

Voice Calls
Roaming Voice calls to Malaysia mobile and Malaysia fixed-line numbers (Call Home) on Telenor Dtac network
e.g. You are in Thailand and calling a Malaysia number
Roaming Voice calls to mobile number or fixed-line number of the country that you are visiting (Call Local) on Telenor Dtac network
e.g. You are in Thailand and calling a Thailand number
Receiving Voice calls when roaming in participating countries
Roaming Voice calls to any other international destinations' numbers besides Malaysia or the country that you are visiting
e.g. You are in Thailand and calling a Singapore number
X
Roaming Voice calls to premium or satellite numbersX
Roam Like Home – Thailand

SMS
Sending and receiving SMS when roaming in Thailand on Telenor Dtac network
Roam Like Home – Thailand

Roaming Data
Internet roaming (internet usage within the participating country and network) on Telenor Dtac network
Able to subscribe to the unlimited daily RM36 pass for the selected countries included the Go Roam with Roam Like Home - Thailand bundleX
Able to subscribe to the unlimited daily RM36 pass for countries excluded from the Go Roam with Roam Like Home - Thailand bundle