For immediate publication
Malaysia's widest 4G LTE network just got wider, covering 60% of Malaysians
• Steadily fast-tracked network rollout to bring 4G LTE and 4G LTE-Advanced to more Malaysians nationwide.
• Place customers in driver's seat to rollout network with #DigiWeWant4G twitter campaign.
Digi's Chief Network Officer, Kesavan Sivabalan said that Digi is focused on building a network its customers deserve. And that means being committed to continue delivering not only on coverage and access, but also on the consistency and quality of the services Digi offers.
"For us, it's about delivering a strong network and customer experience across the board. We are building more sites to densify the network and overlaying a large number of our sites to dual band, 1,800Mhz and 2,600Mhz, to ensure that our customers experience consistently higher internet speeds with improved outdoor and indoor coverage. We designed our network to also deliver a minimum signal strength quality of - 110dbm which is comparable to our counterparts in Scandinavia and telco operators in countries like Korea, Japan, Singapore and Taiwan."
This combination of density, coverage and capacity has enabled our customers to enjoy:
• 99.9% accessibility to our 4G LTE services
• 2x faster web page loading
• 2x faster latency
• 3x more stable connections
• 80% more than 5Mbps speed consistency
• 10x faster LTE relative speed
"We are pleased that our customers can also now enjoy 4G LTE-A in key market centres nationwide such as Klang Valley, Penang, Perak, Kuantan, Johor Bahru, Kota Kinabalu and Kuching, and at a consistent speed of more than 10Mpbs 80% of the time." To cater to customers' increasing internet appetite, Kesavan says that Digi will continue to steadily fast-track its network rollout to enable more Malaysians to enjoy consistent high-speed internet services on-the-go. "We believe the internet is for everyone, and every Malaysians should have the opportunity to benefit from being connected. We will continue investing heavily in building a high-quality network that has all the necessary elements of coverage, density and technology to deliver the consistent internet experience and next-generation services our customers deserve."
In addition to delivering 4G LTE and 4G LTE-A services on its stable, reliable network, Digi is already working to bring Voice-over-LTE (VoLTE) and Voice-over-WiFi (VoWiFi) services, and compatible 4G LTE smartphones to customers in 2016. VoLTE will improve call experiences for customers with higher quality audio, faster call connections and simultaneous use of data, while VoWiFi will help customers enjoy improved indoor coverage.
Customers to help rollout network with #DigiWeWant4G campaign
Digi also announced its #DigiWeWant4G Twitter campaign for customers to nominate their towns to be the next in line for Digi's 4G LTE network rollout. The campaign lets customers highlight locations they wish to enjoy high-speed internet coverage by tweeting the hashtag #DigiWeWant4G and the location name. Digi will then expand its 4G LTE network to the top 10 areas with the most hashtags.
"Basically, we're telling customers 'You Tweet, We Build,'" said Kesavan. "Our customers have always been central to our business; the same applies when rolling out our 4G LTE network. We want to hear from our customers where they would like to enjoy a consistent high-speed internet experience and this campaign will put them firmly in the driving seat."
To participate in the #DigiWeWant4G campaign, customers need to log on to Twitter and simply tweet #DigiWeWant4G followed by the full name of the state and town they want covered as a hashtag. For example, "#DigiWeWant4G in #BukitKayuHitam in #Kedah" or "#DigiWeWant4G in #Kemaman in #Terengganu".
The #DigiWeWant4G campaign will run for a period of one month beginning 16 November 2015 until 15 December 2015. For more information on this campaign, or to begin enjoying the full benefits of 4G LTE on Malaysia's widest 4G LTE network, visit digi.my/4GLTE.