Network Status Checker

Check for planned upgrades, maintenance, or outage affecting your mobile experience

Check the network status in your area

Tips to Troubleshoot Your Network Problems

Cannot send or receive SMS or MMS
Slow Internet speed or drop off
Cannot make or receive calls

Step 1

Check the Network Status Checker

  • to ensure there are no service disruptions in your area. Subsequent steps can be skipped if there is a network outage

Step 2

Check line status and account balance via MyDigi

  • For prepaid users, ensure you have sufficient balance in your account
  • For postpaid users, ensure you have no outstanding amount

Step 3

Adjust messaging app

  • Use your default messaging app/function
  • Free up space in your device’s messaging Inbox/Outbox
  • Verify if message is unable to send to all numbers or specific numbers / send message to your own number
  • If you recently changed from an Apple device to a different model, ensure you have de-registered from iMessage. Insert your SIM card into your Apple device and connect to the mobile network. Tap Settings > Messages and turn off iMessage and restart your device

Step 4

Check the SMS centre number

  • For Android devices, go to Settings > Message Settings > Check SMS centre number, +60162999902. For Apple devices, the SMS centre number is automatically set
  • For Apple devices, the SMS centre number is automatically set

Step 5

Adjust device settings

  • Turn off Bluetooth/WiFi and connect to Digi mobile network
  • Toggle Flight mode between on and off
  • Update your device's operating system to the latest version

Step 6

Restart your device

    Step 1

    Check the Network Status Checker

    • to ensure there are no service disruptions in your area. Subsequent steps can be skipped if there is a network outage.

    Step 2

    Check line status and account balance via MyDigi

    • For prepaid users, ensure you have sufficient balance in your account
    • For postpaid users, ensure you have no outstanding amount

    Step 3

    Adjust messaging app

    • Use your default messaging app/function
    • Free up space in your device’s messaging Inbox/Outbox
    • Verify if message is unable to send to all numbers or specific numbers / send message to your own number
    • If you recently changed from an Apple device to a different model, ensure you have de-registered from iMessage. Insert your SIM card into your Apple device and connect to the mobile network. Tap Settings > Messages and turn off iMessage and restart your device.

    Step 4

    Check the SMS centre number

    • For Android devices, go to Settings > Message Settings > Check SMS centre number, +60162999902. For Apple devices, the SMS centre number is automatically set.

    Step 5

    Adjust device settings

    • Turn off Bluetooth/WiFi and connect to Digi mobile network
    • Toggle Flight mode between on and off
    • Update your device's operating system to the latest version

    Step 6

    Restart your device

      Step 1

      Check the Network Status Checker

      • to ensure there are no service disruptions in your area. Subsequent steps can be skipped if there is a network outage

      Step 2

      Check line status and account balance via MyDigi

      • For prepaid users, ensure you have sufficient balance in your account
      • For postpaid users, ensure you have no outstanding amount

      Step 3

      Check Internet quota balance via MyDigi

      • Check if you have any remaining Internet quota balance via MyDigi

      Step 4

      Adjust device settings

      • Turn off Bluetooth/WiFi and connect to Digi mobile network
      • For 4G devices, ensure 4G is switched on
      • Toggle Flight mode between on and off
      • Update your device's operating system to the latest version

      Step 5

      Restart your device

        Step 6

        • Check for possible impact of environmental factors
        • High volume traffic to particular app or site
        • Your 4G device has moved into 2G coverage area
        • High volume of internet usage in the vicinity

        Step 1

        Check the Network Status Checker

        • to ensure there are no service disruptions in your area. Subsequent steps can be skipped if there is a network outage.

        Step 2

        Check account balance via MyDigi

        • For prepaid users, ensure you have sufficient balance in your account
        • For postpaid users, ensure you have no outstanding amount

        Step 3

        Adjust device settings

        • Toggle Flight mode between on and off
        • Ensure 2G or 4G signals with VoLTE is switched on
        • If you’re travelling overseas, make sure that your Roaming service is activated
        • Turn off any call divert or call forwarding features
        • Reset your device's network access. Select 'Reset Network Settings' from the Settings on your mobile device
        • Update your device's operating system to the latest version

        Step 4

        Restart your device