Network Status Checker
Check for planned upgrades, maintenance, or outage affecting your mobile experience
Step 1
Check the Network Status Checker
- to ensure there are no service disruptions in your area. Subsequent steps can be skipped if there is a network outage
Step 2
Check line status and account balance via MyDigi
- For prepaid users, ensure you have sufficient balance in your account
- For postpaid users, ensure you have no outstanding amount
Step 3
Adjust messaging app
- Use your default messaging app/function
- Free up space in your device’s messaging Inbox/Outbox
- Verify if message is unable to send to all numbers or specific numbers / send message to your own number
- If you recently changed from an Apple device to a different model, ensure you have de-registered from iMessage. Insert your SIM card into your Apple device and connect to the mobile network. Tap Settings > Messages and turn off iMessage and restart your device
Step 4
Check the SMS centre number
- For Android devices, go to Settings > Message Settings > Check SMS centre number, +60162999902. For Apple devices, the SMS centre number is automatically set
- For Apple devices, the SMS centre number is automatically set
Step 5
Adjust device settings
- Turn off Bluetooth/WiFi and connect to Digi mobile network
- Toggle Flight mode between on and off
- Update your device's operating system to the latest version
Step 6
Restart your device
Step 1
Check the Network Status Checker
- to ensure there are no service disruptions in your area. Subsequent steps can be skipped if there is a network outage.
Step 2
Check line status and account balance via MyDigi
- For prepaid users, ensure you have sufficient balance in your account
- For postpaid users, ensure you have no outstanding amount
Step 3
Adjust messaging app
- Use your default messaging app/function
- Free up space in your device’s messaging Inbox/Outbox
- Verify if message is unable to send to all numbers or specific numbers / send message to your own number
- If you recently changed from an Apple device to a different model, ensure you have de-registered from iMessage. Insert your SIM card into your Apple device and connect to the mobile network. Tap Settings > Messages and turn off iMessage and restart your device.
Step 4
Check the SMS centre number
- For Android devices, go to Settings > Message Settings > Check SMS centre number, +60162999902. For Apple devices, the SMS centre number is automatically set.
Step 5
Adjust device settings
- Turn off Bluetooth/WiFi and connect to Digi mobile network
- Toggle Flight mode between on and off
- Update your device's operating system to the latest version
Step 6
Restart your device


Step 1
Check the Network Status Checker
- to ensure there are no service disruptions in your area. Subsequent steps can be skipped if there is a network outage
Step 2
Check line status and account balance via MyDigi
- For prepaid users, ensure you have sufficient balance in your account
- For postpaid users, ensure you have no outstanding amount
Step 3
Check Internet quota balance via MyDigi
- Check if you have any remaining Internet quota balance via MyDigi
Step 4
Adjust device settings
- Turn off Bluetooth/WiFi and connect to Digi mobile network
- For 4G devices, ensure 4G is switched on
- Toggle Flight mode between on and off
- Update your device's operating system to the latest version
Step 5
Restart your device
Step 6
- Check for possible impact of environmental factors
- High volume traffic to particular app or site
- Your 4G device has moved into 2G coverage area
- High volume of internet usage in the vicinity
Step 1
Check the Network Status Checker
- to ensure there are no service disruptions in your area. Subsequent steps can be skipped if there is a network outage.
Step 2
Check account balance via MyDigi
- For prepaid users, ensure you have sufficient balance in your account
- For postpaid users, ensure you have no outstanding amount
Step 3
Adjust device settings
- Toggle Flight mode between on and off
- Ensure 2G or 4G signals with VoLTE is switched on
- If you’re travelling overseas, make sure that your Roaming service is activated
- Turn off any call divert or call forwarding features
- Reset your device's network access. Select 'Reset Network Settings' from the Settings on your mobile device
- Update your device's operating system to the latest version
Step 4
Restart your device