Do I have to pay for installation?

The standard installation service is free but non-standard installations are chargeable to the customer.

Standard installation includes:

  • Fibre cable connection from the nearest Distribution Point to the outer wall of your premise
  • Up to 15m of fibre cable from the outer wall of your premise to the modem
  • Up to 2m of RJ45 cable from the modem to the router

Non-standard installation includes trenching work, non-direct cable routing, underground, concealed or over-roof cabling. Such work must be completed at the customer’s expense and Digi will not be held responsible for the quality or completeness of such work.