My internet connection is slow! What should I do?

Step 1: You need to ensure your devices are compatible and can support your subscribed speed.

Step 2: We recommend you reboot your router and modem periodically. Unplug your router for about a minute and let it rest. Then, plug it back in. You may need to restart one or more of your devices. Conduct a speed test by plugging a LAN cable into the laptop or computer. Make sure you get 90% of the speed you subscribed and only this device is connected to the Internet while conducting the speed test.

If your internet connection is still slow after troubleshooting, please call our customer service at 016 – 221 1800.