How will I know if I am protected/my subscription is active?

You will receive a confirmation SMS informing you that your registration has been successful. If you have not received your confirmation SMS, you can logon to to check if your registration has been successful.

You will be protected as long as you continue to be subscribed to an eligible Digi Plan and the charging to your Postpaid bill is successful. You can view your policy at or contact the customer hotline 03–92124314 from Monday to Sunday 09:00 AM to 06:00 PM (including Public Holidays) to view the status of your subscription.