What is required when submitting a Claim?

You will need to provide the following information to file a Claim:

  • Your first and last name
  • Device Make/Model (IMEI, if required by customer service representative)
  • Incident date
  • Description of incident
  • If it is an attended theft claim, it must be accompanied with a police report
  • Other documentation or information may be required (Proof of IMEI changed (if not the IMEI registered in Digi Shield subscription) if under warranty or repair swap; Proof of purchase, Proof of relationship – if not used by the registered user, etc.)
  • For Digi Shield RM39/month, a Proof of Purchase (receipt) is needed, and the claim has to be after the 14 days waiting period after sign-up.