Digi Fibre Support

Support Detail

Who can subscribe to Digi Fibre plans?

Malaysians and non-Malaysians above the age of 18 years can apply. But before you apply please make sure you are in an area with Digi Fibre coverage. Check the coverage here. Non-Malaysians will be charged a RM500 deposit to their first bill.

How do I subscribe to a Digi Fibre plan?

Sign up at Digi Store Online, or when you visit Digi Store and Digi Store Express.

For sign-ups through Digi Store Online:

Step 1: Visit https://www.digi.com.my/shop/broadband/fibre

Step 2: Click on the ‘Check Coverage’ button and enter your address to check if it is within Digi Fibre coverage

Step 3: Select your preferred plan and enter your personal details.

Step 4: Submit your application.

Step 5: We will contact you within 3 business days to confirm your application and identity.

 

For sign-ups through Digi Store or Digi Store Express,

Step 1: provide documents for verification process such as

  1. MyKad or MyKAS/MyPR (permanent resident); or
  2. Passport with at least a minimum of twenty-four (24) months validity

Step 2: Our friendly agents will assist and guide you on the sign-up process.

If I have any outstanding bills on my Digi postpaid account, can I still proceed with the Digi Fibre registration?

No, you will need to settle any outstanding bills before proceeding with the Digi Fibre registration.