Digi Internet Freedom Support

Support Detail

Can I upgrade to a higher value Digi Internet Freedom plan within the contract period?

Yes, upgrades are allowed within Digi Internet Freedom plans. Upon upgrade your bill will be prorated based on your usage of your previous plan and the new plan.

Can I upgrade from my Digi Home Fibre plans to Digi Internet Freedom plan within my existing contract period?

No, upgrades are not allowed from Digi Home Fibre plans to Digi InternetFreedom plans. You will need to terminate your Digi Home Fibre plan and register to your selected Digi InternetFreedom plan.

Can I upgrade my postpaid plans within the contract period?

Yes, upgrades are allowed within postpaid plans. Upon upgrade your bill will be prorated based on your usage of your previous plan and the new plan.

Will I be able to enjoy additional offerings or discounts if I upgrade my Digi Postpaid or Digi Internet Freedom plan?

No, any offers or discounts will be given at the point of Digi Internet Freedom registration, hence, any postpaid upgrades after registration will not be eligible for additional offerings or discounts.

How do I upgrade my existing Digi Internet Freedom plan?

You may walk-in to the nearest Digi Store to upgrade your Digi Internet Freedom plan.

Can I downgrade my existing Digi Internet Freedom plan within the contract period?

No, downgrade is not allowed during the contract period.

What happens when I downgrade my existing postpaid plan within the contract period?

If you downgrade to a plan lower than Digi Postpaid 80, you will no longer enjoy the additional benefits tied to the Digi Internet Freedom plan.