Digi Internet Freedom Support

Support Detail

Are promotions prior to 23 February 2021 still available?

No, any promotions prior to 23 February 2021 will not be available.

If I have signed up to a Digi Internet Freedom bundle prior to 23 February 2021, will I still be able to enjoy the promotions?

Yes, you will continue to enjoy the promotions until you change or terminate your plan. The option to sign up for Digi Internet Freedom Mobile 60 after 23 February 2021 will be revoked. Effective 23 February, Digi Internet Freedom 60 will no longer be offered as newer rate plans are introduced. Enjoy additional rebates of up to RM30 per month when you sign up for selected Postpaid plans and Digi Fibre Broadband in the same account. For more details, please head to https://www.digi.com.my/shop/broadband-overview to see the full list of eligible plans.

Am I eligible for the 12-months or 24-months of Viu included in my plan?

You are eligible if you sign up before 23 February 2021 and meet the following criteria:

  1. You have a minimum 1 Digi Postpaid 60 and above plan and
  2. You are subscribed to Digi Internet Freedom 130, Digi Internet Freedom 190, Digi Internet Freedom 270 or Digi Internet Freedom 290 plan
  3. Meet both requirements above at the point of Internet Freedom plan registration
How can I redeem and activate the 12-months or 24-months of Viu offer through my postpaid plan?

After the successful installation of Digi Internet Freedom, you will receive a welcome email with an activation link provided. The activation link will not be sent to customers who sign up 23 February 2021 onwards.

What if I fail to redeem the 12-months or 24-months of Viu included in my plan?

You will need to restart the redemption process. Please refer to your welcome email and click on the redemption link. You may contact our Digi Customer Service at 0162211800 for further assistance. Upon the Digi Fibre Broadband service is activated, you must redeem the free Viu service within 6 months from the Digi Fibre Broadband service activation date, failing which, the free Viu service will be forfeited.

Do I get to enjoy an additional 12-months of premium access to Viu on Digi if I upgrade from Digi Internet Freedom 130 to Digi Internet Freedom 290 plan?

The relevant offer is only available upon registration before 23 February 2021.