Digi Internet Freedom Support

Support Detail

Can I terminate my Digi Internet Freedom service before the contract expiry?

Yes, but a RM500 penalty will be imposed for early contract termination.

Is there a notice period for termination?

There is no notice period for termination.

Do I need to return any equipment when I terminate my Digi Internet Freedom service?

Yes, you will need to return all of the equipment provided.

How do I terminate my Digi Internet Freedom service?

You will need to walk into any of the Digi Stores.

Can I transfer my Digi Internet Freedom service to another location?

Yes, if the account remains under the same registered name and if the new location is within our fibre coverage.

Step 1: Contact our customer support hotline 016-2211800. Inform your interest to relocate 30 days upfront

Step 2: We will call you back in 3 business days to make an arrangement

How will I receive my deposit upon termination of service?

Digi will send a cheque to your address after your 24-months contract has ended. If you have any outstanding bill, Digi will use the deposit to pay the bill.