Broadband Support

Support Detail

If I sign up for Auto-Billing under the new Digi Broadband plan, what benefits do I get?

Auto Billing discount of 5% off total monthly bill is only applicable to the first SIX (6) months of subscription only. Total monthly bill includes monthly fees and usages, but excludes standard and itemized billing charges.

Can I sign up LTE MobiFi (Huawei E5577s) with Broadband Monthly 45/65/105?

Yes, you can.

Can I sign up LTE-A MobiFi (Huawei E5785) with Broadband RM60?

No, you are not allowed to as this modem is only bundled with Broadband Monthly 45/65.

If I terminate my MobiFi contract within the contract period, how much do I need to pay for early termination charges?

Here are the charges:

Mobifi Model Rate Plan Contract Period Penalty Charges
Huawei E5577s LTE Broadband Monthly 45
Broadband Monthly 45 (Supp)
Broadband Monthly 65
Broadband Monthly 65 (Supp)
Broadband Monthly 105
Broadband Monthly 105 (Supp)
Broadband Ambassador 75
12 months Flat fee of RM200 (administrative fee) + RM9 x Remaining months
Huawei E5785 LTE-A Broadband Monthly 105
Broadband Monthly 105 (Supp)
Broadband Ambassador 75
12 months Flat fee of RM300 (administration fee) + RM9 x Remaining months
Huawei B315s Broadband Monthly 45
Broadband Monthly 45 (Supp)
Broadband Monthly 65
Broadband Monthly 65 (Supp)
Broadband Ambassador 75
12 months Flat fee of RM200 (administrative fee) + RM9 x Remaining months
What are the differences between Mobifi E5577s and Mobifi E5785?
Specifications LTE –E5577 LTE-A E5785
Supported Network 4G LTE 4G LTE-A
Maximum No of Device Connected Simultaneously Up to 10 Up to 16 on WLAN 2.4GHz
Up to 10 on WLAN 5GHz
Battery Working Time Up to 12 Hours Up to 12 Hours
I am currently subscribed to the previous Broadband plan without contract. Can I move to the new Broadband Monthly 45/65/105?

Yes, you can change your plan to the new Broadband plans. You may visit Digi outlets, authorized dealers stores, or call Customer Service hotline at 0162211800 to perform a change of plan.

I am currently subscribed to the previous Broadband plan with 12 months contract. Can I move to the new Broadband Monthly 45/65/105?

Only upgrades are allowed. Eg. Broadband Monthly 60 to Broadband Monthly 105.

How do I pay my monthly Broadband bill?

You can log in to MyDigi to view and pay your bill.

Can I perform Internet Sharing with the new Digi Broadband plan?

No, Internet Sharing cannot be done from the new Digi Broadband plan.

I am an existing Digi Postpaid customer, can I perform Internet Sharing with my Digi Broadband supplementary line?

Yes, you can perform Internet Sharing with your Digi Broadband supplementary line.