Digi Home Fibre Support

Support Detail

Would Digi cover all types of Home Fibre installation costs?

No, Digi will only cover the cost for only standard installation which includes the following elements:

  • Fibre cable connection from the nearest Distribution Point (DP) to the outer wall of your premise
  • Up to 15m of fibre cable from the outer wall of your premise to the BTU
  • Up to 2m of RJ45 cable from the BTU to the CPE.

Non-Standard Installation cost will be borne by the customer.

What is a Non-Standard Installation?

Non-Standard Installation includes any of the following: Trenching work, non-direct cable routing, underground, concealed or over-roof cabling. All these work must be completed at the customer’s expense and Digi will not be held responsible for the quality or completeness of such work.

Do I need to be present on the installation day?

Yes, you must be present during installation or you need to designate a person aged eighteen (18) or above to be present on your behalf (the “Designated Person”). If a Designated Person is present on the Installation Date, you hereby agree and authorize the Designated Person to sign the Service Acceptance Form on your behalf.

I have my own router, can the installer help me to configure the connection to Digi Home Fibre?

Yes, but you will need to pay separately to Digi Authorized installer and Digi will not be accountable for the service quality nor any damage to your equipment.

What will happen if my fibre installation is not successful?

If your fibre installation is not successful, Digi’s installer will either try to resolve the issue on the same day or reschedule another session for installation.

How can I make sure from my end that the installation goes smoothly?

Make sure there are 2 power outlets available for your router and equipment.

When and how will the installation date be set up?

If you are signing up for Digi Home Fibre at a Digi Store, you can select and confirm the day and time for installation when you register for the Home Fibre plan

If you are registering online for the Digi Home Fibre:

a. Upon successful registration, you can select your preferred date and time. We will get in touch with you to confirm the appointment for installation.

b. You will also receive an email from digihomesupport@digi.com.my to confirm the appointment between you and the person installing the route

How long does a standard installation take?

A standard installation process takes approximately 2 hours.

Can I reschedule the date for a confirmed appointment?

Yes, please inform us by calling us on 016-2211800 or visit the dealer store you registered with, to reschedule.