Digital Services Support

Support Detail

What is the Viu/iflix monthly premium access subscription?

The Viu/iflix Monthly Premium Access + Free Internet subscription is a combination pass for data streaming and Premium access to either Viu or iflix, at only RM5! Viu comes with Premium access (with ads but with access to Viu's full library of content!) to Viu and 5GB data valid for streaming on Viu only. iflix comes with VIP access and 5GB data valid for streaming on iflix only.

Can I use the data from this subscription when I roam with Digi?

No, you will not be able to use the data allocated from this subscription while you are roaming.

When can I start subscribing to Viu/iflix monthly premium access subscription?

Viu Premium Access + Free Internet subscription is available from 21 June 2017. iflix VIP access + Free Internet is available from 31 August 2017. More partners coming soon!

How do I unsubscribe from Viu/iflix monthly premium access subscription?

We are sad to hear you want to let go of this great combo, but alright – you may unsubscribe via the EasyAdd subscription management platform. On your mobile phone, turn off WIFI and turn on mobile data. Login to https://easyadd.my  , select the subscription in your dashboard and click on the option to unsubscribe/cancel.

I want to terminate my Viu/iflix Monthly Premium Access subscription before it expires. After termination, can I continue to enjoy Viu/iflix premium access until the end of its validity?

Yes, you can continue to enjoy Viu/iflix premium access and the 5GB data allocated until the end of its 30-day validity.

How much data is included in this Monthly Premium Access Subscription?

All eligible customers will get 5GB data valid for streaming on either Viu or iflix only, depending on the subscription you purchase. Streaming on any other service apart from the subscription that you have purchased will result in your base Internet being deducted.

Where can I purchase these subscriptions?

You can subscribe via the EasyAdd subscription management platform by Digi. Head on over to https://easyadd.my

If I am currently subscribed to another Viu or iflix subscription, can I still enjoy this?

Yes! Just unsubscribe from your old subscription via Viu or iflix web/app and subscribe to any of the Digi Premium Access Subscriptions via the EasyAdd subscription management platform by Digi https://easyadd.my

How I can check my data usage for this subscription?

You may check your balance quota and expiry via the MyDigi app

What happens if my 5GB data for this subscription has been used up?

Streaming will result in quota being deducted from your base Internet plan.