MyDigi App Support

Support Detail

Why can’t I see the in-app notification message to input the code/ redeem my voucher?

The in-app notification message only lasts for:

a) Referrer – Does not expire (If you have mistakenly removed this message, refresh home screen to see the message again)

b) Referee – 7 days after logging into MyDigi app

Where can I get the new MyDigi app?

You can get the app by searching for MyDigi in PlayStore or AppStore.

If I am on the old MyDigi app, can I participate in this campaign?

No, you will need to download the latest MyDigi app (v5.1.1 and above)

Why am I experiencing issues loading the MyDigi app?

Please ensure that you are on iOS 9 and up or Android 4.1 and up for optimal experience with MyDigi.

 

Who can participate in this campaign?

The offer is open to all Digi customers residing in Malaysia except:

  1. Digi Broadband plan subscribers who are not under the Digi Home Broadband plan
  2. Permanent, contract and temporary employees of Digi; and
  3. Enterprise and corporate individual customers under Digi Postpaid for Business.
As a referrer, what channels/apps can I use to send my invitation code?

This is dependent on what apps you have installed on your phone.

Can I manually invite my friend by only giving them the code I have from the Invite & Earn tab? (Without clicking on Send Invite)

Yes, you can share your code without clicking Send Invite in the app to invite. Referee will just have to key in your code when they download the MyDigi app.

Who can receive the voucher?

The voucher will be available for both the referrer and referee when the referee logs into the MyDigi app for the first time and inputs the referrer’s code.

Is there a maximum number of people that I can invite to MyDigi app?

No, you may invite as many people as you can.

Can I receive more than 1 voucher?

Yes you can. The more people you successfully invite, the more vouchers you can get (*while stocks last). However, you will only receive a voucher if the referee logs into MyDigi for the first time and uses your code.

As a referrer, how will I know when my referee uses my code?

You will receive a push notification as well as an in-app notification to inform you that your friend has joined MyDigi. Click on the push notification to enter MyDigi, then click on the Notification icon and in-app message to redeem.