3G

What is 3G and 4G? What is the difference?
ENG BM 3G is the third generation of wireless telecommunication technology that uses a network of phone towers to pass signals over long distances. ...
Mon, 21 Nov, 2022 at 4:18 PM
What is the 3G sunset?
As part of JENDELA, the national digital infrastructure plan, the 3G network is set to be shut down gradually nationwide to allow the transition to a future...
Wed, 11 Jan, 2023 at 11:11 AM
Why is 3G sunsetting/ shutting down/ powering off/ retiring?
ENG BM Shutting down the 3G network is part of an initiative that all Malaysian telcos are working towards under JENDELA, to cater for rising demand ...
Mon, 21 Nov, 2022 at 4:21 PM
What are the benefits of 3G shutting down for the public?
ENG BM Shutting down the 3G network will allow telcos to re-farm the spectrum from 3G to 4G, which can boost 4G network speed, as the country’s JENDE...
Mon, 21 Nov, 2022 at 4:13 PM
When will the 3G shutdown take place?
All Telecom operators will gradually shut down its 3G network in phases throughout 2021, with the aim of achieving full shut down by 31 December 2021. B...
Mon, 21 Nov, 2022 at 4:22 PM
Which locations will be affected?
3G networks will be gradually shut down across the whole nation by 31 December 2021. Customers will be given early notice to allow time for preparation to m...
Mon, 21 Nov, 2022 at 4:23 PM
How will the 3G shutdown affect me?
Once the 3G network is shut down, carriers will stop supporting the devices that are only 3G-compatible. If you are using such a device, it means those devi...
Mon, 21 Nov, 2022 at 4:25 PM
Will I experience any service interruption?
Customers who are connected to 4G and 4G LTE will not experience any connectivity disruptions during the migration process. Adakah saya akan mengalami g...
Mon, 21 Nov, 2022 at 4:25 PM
What is Digi doing to assist customers in the migration?
Digi is committed to ensuring a smooth migration for customers by providing timely communication. We will provide early notice to our subscribers through SM...
Wed, 11 Jan, 2023 at 11:13 AM
Will I be automatically upgraded to the 4G LTE option?
By default, consumers should be able to connect to a 4G network if the device is capable of doing so based on its specification. However, if a user manually...
Wed, 11 Jan, 2023 at 11:14 AM
Do I need to change my existing plan or switch to a 4G SIM card?
If your current devices are 4G ready, you may continue to enjoy the service without having to change plans or devices. You may switch to a new plan if you a...
Mon, 21 Nov, 2022 at 4:29 PM
Why are we retiring 3G before 2G?
3G data users have declined significantly due to the smartphone migration to 4G, while a number of M2M and IoT devices such as security and health equipment...
Mon, 21 Nov, 2022 at 4:31 PM
Will 2G be shut down as well?
There are no current plans to shut down 2G as it is still able to support Digi users and M2M devices. Adakah 2G juga akan ditamatkan? Buat masa sekaran...
Mon, 21 Nov, 2022 at 4:24 PM
What should I do if I am currently on a 3G-only device?
Digi encourages customers to upgrade their devices to one that is 4G-compatible as early as possible to ensure continuous access to connectivity. Our websit...
Mon, 21 Nov, 2022 at 4:27 PM
How will I know if I am using a 3G-only device?
All 3G customers will be given prior notice ahead of the implementation of 3G shutdown through SMS, emails and other Digi platforms. You can also find out b...
Mon, 21 Nov, 2022 at 4:26 PM
Will I be compensated for a new 4G device?
To prepare customers for a smooth transition, we are consistently rolling out new attractive deals and offers for 4G devices on our website. Adakah saya...
Mon, 21 Nov, 2022 at 4:30 PM
What happens if I do not upgrade to a new device? Can I continue to use my 3G device?
ENG BM 3G network will be shut down nationwide by all mobile service providers to ensure wider 4G coverage and better quality of experience for all. ...
Mon, 21 Nov, 2022 at 4:35 PM
Will I get bill discounts if I experience service disruptions on my 3G device after the 3G sunset?
While we will assist you as best possible through this transition, customers are responsible for device upgrades and we are unable to waive any bill charges...
Mon, 21 Nov, 2022 at 4:32 PM
There is no 4G network coverage in my area, only 3G. How am I able to get connected if the 3G network is shut down?
Under JENDELA, the industry is working towards stronger 4G connectivity nationwide and to ensure all Malaysians have more consistent internet access. Digi w...
Wed, 11 Jan, 2023 at 11:16 AM