Network Support

Support Detail
What should I do to activate VoLTE?

The VoLTE activation will be done automatically when your 4G sim card is inserted into a VoLTE certified phone. This is under the condition that your smartphone is updated to the latest firmware and that you are using a 4G sim card.

  • For iPhones
    • Minimum iOS version needed is 10.1. To check iOS version
      • Settings -> General -> About -> Version
    • How to update to iOS 10.1?
      • Settings -> General -> Software Update
    • How to enable VoLTE in iPhone?
      • Settings -> Mobile Data -> Mobile Data Options - > Enable 4G - > Select Voice and Data
    • How to check if VoLTE is available on my phone?
      • Settings -> General -> About -> Carrier
    • Tap on Carrier, it will change to IMS Status: Voice & SMS

 

  • For Android
    • Samsung
      • Settings -> Connections -> Mobile Networks -> Enable VoLTE Calls
    • Huawei
      • Settings -> Wireless & networks -> Mobile network -> Enable 4G and VoLTE calls
    • Vivo
      • Settings -> Mobile network -> Enable VoLTE HD Call
    • Oppo
      • For ColorOS 5.0 and above: Settings -> Dual SIM & Cellular/SIM Card & Mobile Data -> Select one SIM card -> Enable VoLTE Calls
      • For ColorOS 3.2: Settings -> Dual SIM & Cellular -> Select one SIM card -> Enable VoLTE Calls
      • For ColorOS 3.0 & ColorOS 3.1: Settings -> Call -> Enable VoLTE voice call function (HD/ VoLTE icon will appear on the status bar once VoLTE voice call function is enabled)

 

If you still have questions, please contact the Digi customer service.

How do I know I have VoLTE services on my phone?

Customers with compatible iPhones will notice that when they are making phone calls, the "4G" icon will be displayed.

Can I enjoy VoLTE when I am roaming outside Malaysia?

No. You will not be able to enjoy VoLTE when you are traveling outside Malaysia, for the time being.

What are the smartphones that can enjoy VoLTE with Digi today?

To check the list of supported smartphones, click here

How do I deactivate VoLTE?

You can disable VoLTE services via your smartphone's device setting. If you still have trouble disabling VoLTE, please do not hesitate to contact Digi customer service.

What is VoLTE?

VoLTE is known as voice over LTE. The technology allows customer to enjoy high quality voice calls with almost no background noise.

What are the benefits of VoLTE?

The benefits of VoLTE are:

  • Crystal clear voice quality
  • Faster call set up time
  • Simultaneous LTE voice and data usage
Who can enjoy VoLTE service?

Digi VoLTE is available to all Digi postpaid, prepaid and business voice plan customers.

How much does it cost to use VoLTE?

There will be no additional charges for using VoLTE. You will still have to pay the same voice tariff fees regardless of if you are on VoLTE or not.

Will VoLTE consume my current mobile Internet quota?

No. VoLTE service does not consume your existing mobile Internet quota.