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Switch to Digi (Port-in): I just ported in to Digi from another mobile service provider via your online channel and received my new Digi SIM(s), what’s next?

If you are a Switch to Digi / Port-in customer, that means you are switching from another mobile service provider to Digi, make sure you do the following:

  1. First, keep your old SIM(s) in your phone and lookout for the network switching confirmation SMS from your current mobile service provider.
  2. Reply and accept the network switching confirmation SMS from your mobile service provider after you’ve received the SMS notification.
  3. Once you lose signal on your old SIM(s), you can then switch to your new Digi SIM(s) and start enjoying our service!

If you still need assistance, please get in touch with Digi Customer Service at 016 221 1800, email us, or drop us a note at Facebook or Twitter. We’re here to help!

Additional notes:

For phone bundle / device purchases

If your purchase of a plan includes a device, your device will be delivered to you on a 2nd delivery trip (provided you have no port-in problems).

Switch to Digi (Port-in) process of supplementary lines

If you have supplementary lines that are porting in to Digi as well, make sure the old SIMs are also in the phones to receive the network confirmation switching SMS from your old telco. Once again, reply and accept the network switching confirmation SMS to complete the port-in process to Digi.

New Line: I purchased a new plan / line and received my new Digi SIM, do I need to manually activate the SIM?

No, there is no activation required, so just insert your new SIM into your device and get connected to Digi’s network immediately!

Change of Plan: I have an existing Digi line and just changed to a new plan. I’ve received my new Digi SIM, how do I activate the new SIM?

To activate your new Digi SIM, please get in touch with Digi Customer Service at 016 221 1800. Or alternatively, you can still continue to use your existing Digi SIM if you want to!