If you are a Switch to Digi / Port-in customer, that means you are switching from another mobile service provider to Digi, make sure you do the following:
- First, keep your old SIM(s) in your phone and lookout for the network switching confirmation SMS from your current mobile service provider.
- Reply and accept the network switching confirmation SMS from your mobile service provider after you’ve received the SMS notification.
- Once you lose signal on your old SIM(s), you can then switch to your new Digi SIM(s) and start enjoying our service!
For phone bundle / device purchases
If your purchase of a plan includes a device, your device will be delivered to you on a 2nd delivery trip (provided you have no port-in problems).
Switch to Digi (Port-in) process of supplementary lines
If you have supplementary lines that are porting in to Digi as well, make sure the old SIMs are also in the phones to receive the network confirmation switching SMS from your old telco. Once again, reply and accept the network switching confirmation SMS to complete the port-in process to Digi.