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Who is eligible to sign up for this normal contract?

This offer is applicable to new line registrations, port-ins, prepaid to postpaid conversions and existing Postpaid change of plan. Note that for Prepaid to Postpaid customers, minimum tenure of 60 days in Digi Prepaid is required.

I am an existing Digi Postpaid subscriber, am I eligible for this normal contract?

Yes, as long as you do not have any existing contracts active with Digi.

I am currently subscribed to another mobile operator. Can I switch to Digi by subscribing to this normal contract and without changing my current number?

Yes, you can switch to Digi by subscribing to this normal contract and keep your current number.

I am a Digi Prepaid subscriber. Can I subscribe to this device bundle contract without changing my number?

Yes, you can convert from Digi Prepaid to Digi Postpaid without changing your number. Do note that a minimum tenure of 60 days with Digi Prepaid is required.

If I convert my Digi Prepaid to this device bundle contract, will my prepaid credit be carried forward?

Yes, your prepaid credit (up to a maximum of RM100) will be carried forward and used to cover your bills for the upcoming months.

I am a foreigner. Can I subscribe to this normal contract?

Yes, a deposit of RM500 is applicable.

Do I have to make an advance payment when I purchase this normal contract?

Yes, a plan advance payment (equal to your one month’s plan rate) and a device advance payment will be required for this normal contract subscription. Nevertheless, the device advance payment will be rebated to your bill over 12 months.

Will there be a penalty if I terminate within my contract period?

Yes, a penalty for pre-mature termination is applicable. The penalty fees are as below:

Rate Plan Penalty Charges
Digi Postpaid 90 (Digi Postpaid 80 with GBoost) A flat rate of RM200 administrative fee
Digi Postpaid 120
Digi Postpaid 160
Digi Postpaid 190
(Monthly Fee x 50% x Remaining months