Digi Shield Device Protection (NEW) Support

Support Detail

What are the eligibility conditions for Digi Shield RM39/month?

The following conditions must be met at the point of registration for a subscription to Digi Shield RM39/month to be successful:

  • The device must be a brand-new device purchased within the last 24 months
  • Valid proof of purchase (receipt) with date must be retained and produced at the time of claim submission
  • The device must have a valid device IMEI number
  • The device is not damaged; screen & device body has no visible cracks on both front and back
  • The device is unlocked, and all security features have been disabled to allow for diagnosis
  • The device has to be able to power-on, with the ability to display a valid IMEI number correctly
Can I subscribe to Digi Shield RM39/month for a second-hand device I bought from a friend, online or phone dealer shop?

No. The device must be brand-new and purchased with valid proof of purchase (receipt) and purchased not more than 24 months at point of Digi Shield registration.

Do I need to remove the tampered glass or screen protector film of the device when taking the diagnosis photograph during Digi Shield RM39/month registration?

No. However, if the tampered glass blocks the display of the IMEI or is hiding a crack, the device may be rejected from registering for Digi Shield.

Do I need to remove the accessories (i.e. phone case) of the device when taking the diagnosis photograph during Digi Shield RM39/month registration?

Yes, please remove any accessories when taking the diagnosis photograph to ensure the registration can proceed successfully.

Can a terminated Digi Shield customer (from monthly Digi Shield RM29 or RM49/69) return to register for Digi Shield RM39/month?

No. As of May 1 2020, we do not allow any terminated customers to re-register any Digi Shield product. Upon termination, the device and IMEI will no longer be valid for the same or a new Digi Shield subscription.