You will need to terminate your existing Digi Shield subscription when you return your device, to be eligible for the upgrade.
Digi Shield Device Protection (NEW) Support
Support Detail
What happens to my existing Digi Shield subscription when I upgrade my phone via the PhoneFreedom365 Program?
What if I intend on renewing my Digi Shield subscription for my new device?
You may opt for a new Digi Shield policy for your new device.
What are my options for a new Digi Shield policy?
You may select from the options below:
Digi Shield (Accidental & Liquid Damage)
Digi Shield Plus (Theft, Damage, & Extended Warranty)
What happens to my existing Digi Shield policy? Why do I need to terminate that policy?
Your previous Digi Shield policy would be attached to the device IMEI which you will be returning to Digi as part of your upgrade program. As such, the policy needs to be terminated as the device is no longer with you.
What is the FREE 1 month Digi Shield offer?
All PF365 upgrades are eligible for 1 month FREE of Digi Shield (Accidental & Liquid Damage) worth RM29 should they decide to subscribe to Digi Shield. At the end of the FREE 1 month, customers will be charged the usual RM29 for every subsequent month thereafter. Customers who would like to enjoy this offer need to subscribe to Digi Shield at the point of activating their new PF365 plan. The offer runs from 1 April 2020 until further notice, and all existing Terms and Conditions apply.