Phones Support

Support Detail

Can I change back to a physical SIM later?

Yes, you can. Walk-in to a Digi Store / Digi Store Express and request for a SIM Replacement (Change SIM) for Physical SIM. Charges apply as per standard SIM Replacement.

I accidentally removed/deleted my eSIM profile from my phone. Can I restore my eSIM profile?

You will need a new eSIM profile, but your mobile number will still be valid. Walk-in to a Digi Store / Digi Store Express and our staff will be able to assist you and request for a SIM Replacement (Change SIM).

I am switching to a new device. Can I transfer my eSIM profile to my new device?

Your Digi eSIM profile is non-transferable between devices as a security feature. If you would like to switch your mobile number to another device, please walk-in to a Digi Store / Digi Store Express and request for a new eSIM QR code and profile via SIM Replacement (Change SIM).

What should I do if my eSIM device is stolen/lost?

Contact Digi Customer Support at 016-221 1800 to report your missing device/mobile number. You can also walk-in to the nearest Digi Store / Digi Store Express to report your case and request for a new eSIM if preferred.

What should I do if my eSIM device is faulty?

A faulty device may cause some problems with your eSIM. Please walk-in to the nearest Digi Store / Digi Store Express and our staff can assess your device and provide you with a new eSIM or regular SIM if required. Charges apply as per standard SIM Replacement.