Phones Support

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Who is eligible to sign up for this device bundle contract?

This offer is applicable to new line registrations, port-ins, prepaid to postpaid conversions and existing Postpaid change of plan. Note that for Prepaid to Postpaid customers, minimum tenure of 60 days in Digi Prepaid is required.

I am an existing Digi Postpaid subscriber, am I eligible for this device bundle contract?

Yes, as long as you don’t have any existing contracts active for your number.

I am currently subscribed to another mobile operator. Can I switch to Digi by subscribing to this device bundle contract and without changing my current number?

Yes, you can switch to Digi by subscribing to this device bundle contract and keep your current number.

I am a Digi Prepaid subscriber. Can I subscribe to this device bundle contract without changing my number?

Yes, you can convert from Digi Prepaid to Digi Postpaid without changing your number. Do note that a minimum tenure of 60 days with Digi Prepaid is required.

If I convert my Digi Prepaid to this device bundle contract, will my prepaid credit be carried forward?

Yes, your prepaid credit (up to a max of RM100) will be carried forward and used to cover your bills for the coming months

I am a foreigner. Can I subscribe to this device bundle contract?

No, this device bundle contract is not currently available for foreigner registrations, at the Digi Store Online.

Do I have to make a plan advance payment when I purchase this device bundle contract?

Yes, advance payment is required for this device bundle contract upon subscription. Nevertheless, it will be rebated back to your bill over 12 months.

I am currently a Digi Platinum Member, what is the exclusive offer available for the iPhone 11 Pro and 11 Pre-Order?

By signing up for Digi PhoneFreedom 365 or Normal Contract on this website, you will enjoy a FREE Digi Travel Set worth RM199, which includes Travel Pouch, 2-in-1 Pillow, Power Adapter and 3-in-1 Cable. The exclusive Digi Travel Set is only available for first 100 Digi Platinum members and will be delivered together with the phone.

When will I receive the phone (and merchandise)? Note: Merchandise is applicable for the first 100 Digi Platinum customers only.

It depends on your purchase date and delivery location.
For Peninsular Malaysia: Customers who pre-order on Digi Store Online by 25 September 2019 will receive their selected phone from 27 September 2019 onwards.
For East Malaysia: Customers who pre-order on Digi Store Online by 23 September 2019, 3 pm will receive their selected phone by 27 September 2019.
Customers who pre-order on Digi Store Online after 23 September 2019, 3 pm will receive their selected phone from 28 September 2019 onwards.

Will there be a penalty if I terminate my contract before the end of my tenure?

Yes, a penalty for pre-mature termination is applicable. The penalty fees are as below:

Rate Plan Penalty Charges
Digi Postpaid 90 (Digi Postpaid 80 with GBoost) A flat rate of RM200 administrative fee
Digi Postpaid 120
Digi Postpaid 160
Digi Postpaid 190
(Monthly Fee x 50% x Remaining months