Phones Support

Support Detail

What is Digi PhoneFreedom 365?

Digi PhoneFreedom 365 is a new device programme that offers you an easier way to enjoy the latest flagship phones. It comes with (A) a Digi Postpaid™ Rate Plan (“Mobile Service Plan”) and (B) a 24-month Device Instalment plan.

How can I benefit from purchasing Samsung Galaxy S20 or S20+ with Digi PhoneFreedom 365?

Compared to conventional device programmes, purchasing the Samsung Galaxy S20 or S20+ with Digi PhoneFreedom 365 offers you the following:

  • No upfront payment - Walk away with a brand new phone without paying a deposit.
  • No interest charged - A monthly instalment scheme allows you to pay off your phone in 24 months, interest-free.
  • No upgrade fee - Exchange your old phone for a new one with no upgrade fee from month 20 - 24

*Device advance payment may be applicable to a customer, subject to an eligibility check.

Will I be paying more with Digi PhoneFreedom 365 compared to buying Samsung Galaxy S20 or S20+ outright?

You won’t be paying more than the Retail Recommended Price (RRP). In fact, you will enjoy greater value and flexibility with Digi PhoneFreedom 365 compared to buying the device conventionally. Digi PhoneFreedom 365 provides an instalment facility, saving you from a large outright payment.

Will I enjoy RM0 Upfront with Digi PhoneFreedom 365 during sign up?

RM0 Upfront is available to eligible customers based on a set of criteria, which includes a combination of tenure, payment history, and usage among others (customer eligibility is updated periodically).

Why do I need to pay a device advance payment when I sign up for Digi PhoneFreedom 365?

Device advance payment is only applicable to those who are not eligible for the RM0 Upfront with Digi PhoneFreedom 365. The device advance payment will be credited back to your bill over the next 12/24 months, which allows you to enjoy lower monthly fees.

Who is eligible for the Samsung Galaxy S20 & S20+ Pre-order?

This pre-order is open to existing Digi Postpaid customers, new line sign-ups, Prepaid to Postpaid conversion and switch to Digi from other operators. However, you will not be able to pre-order if you’re not a Digi Principal line or if your phone number does not match with any in our records. Please contact Digi Helpline at 016-2211800 for further assistance.

What Postpaid mobile offers are bundled under Digi PhoneFreedom 365?

Digi PhoneFreedom 365 promotion on this website is bundled with various Digi Postpaid plans with the following quota :

  Digi Postpaid 80 with GBoost Digi Postpaid 120 Digi Postpaid 160 Digi Postpaid 190
Internet Quota 60GB All-Day 100GB All-Day 140GB All-Day 200GB All-Day
Calls RM45
Roaming & IDD across 10 Countries 5GB Internet Roaming + 60mins Roaming Voice Calls + 60mins IDD Voice Calls
If I purchase Samsung Galaxy S20 or S20+ with Digi PhoneFreedom 365, do I get free Digi Shield coverage?

Yes, purchase of Samsung Galaxy S20 or S20+ with Digi PhoneFreedom 365 is entitled to get free Digi Shield coverage on Digi Postpaid 160 and Digi Postpaid 190 automatically.

Digi Postpaid 80 with GBoost and Digi Postpaid 120 customers wanting to sign-up for Digi Shield, will have to walk-in to a Digi Store or Digi Store Express on or before 11 March 2020 to sign-up for a Digi Shield policy. Please note that only Digi Shield (Accidental Damage & Liquid Damage) is available; Digi Shield Plus will not be available for Pre-Order customers.

When will I receive the Samsung Galaxy S20 or S20+?

You can expect the delivery on 4th March 2020 onwards. You can also track your order status by logging in to your MyDigi account on Digi’s website. If you’re not a Digi subscriber yet, you can still create an account by using your email id and then log in to track your orders!

How many months of repayment fees do I need to fulfil under this programme?

You have to fulfil the 24 monthly device payments as accorded in the contract.

Is Samsung Galaxy S20 or S20+ eligible for a free upgrade to a new phone?

Yes, you are entitled to a free upgrade between months 20-24. Exchange your old phone for a new phone provided that your phone is in good working condition.

What if I cancel or terminate my line, or if the device was lost/stolen within the contract period?

If you cancel or terminate your line with Digi or the device is lost/stolen before completing the minimum 24-month instalment period, you will need to pay a Penalty Fee, which is the remaining device balance equivalent to [(RRP – Advance Payment)/24) x remaining months + admin fee]. Once you have paid the Penalty fee, you may then sign up for a new device with Digi PhoneFreedom 365.

What happens if I don’t pay my monthly fees?

Digi reserves the right to activate the device blocking feature for non-payment of the monthly fees. For more info, refer

Can I continue with this programme after I have completed my 24-month instalment period?

You may continue to subscribe to your current Digi Postpaid™ Rate Plan once you have completed the 24 months payments for the Device Payment Monthly Price.

When will I receive the freebies for this pre-order?

If you are among the first 250 customers who purchase the Samsung Galaxy S20+ by 26th February 2020, you will receive the Galaxy Buds together with your device on the collection date. For the first 100 Digi Platinum Members who purchase Samsung Galaxy S20 or S20+, you will receive the RM120 worth of Accessories Voucher in your MyDigi App on 4th March 2020.

I’ve selected the Store Pick-up option as the delivery method, what’s next?

You will receive an SMS and Email regarding your pickup details when our logistics partner ships your order, which includes a Store Pick-up Code, and also the location to collect which is Digi Store Bangsar. Please remember to bring your NRIC / ID, and share your Store-pick up Code with our retail assistants on or after 4 March 2020 for collection.